Job summary
This is an
established role with good foundation in place for the post holder to build on.
This role is responsible for developing, implementing and the delivery clinical
and preventative services across BHNC. This includes oversight of:
Workforces planning
and recruitment (Fixed term / Permanent / Bank staffing)
Staff management and
leadership
Financial management,
ensuring services are delivered within allocated budget
Performance
management and delivery of all services, ensuring KPIs are met.
Embedding quality and
clinical governance across services and forming a learning culture
Supporting COO and
Board members with service developments and service redesign.
Creating a team which
is supportive of each other with can do attitude.
Working closely with
Head of Nursing & Quality, COO and SMT in developing BHNC
Main duties of the job
To work closely with the Senior Management Team including COO to continually improve, Innovate and develop services
To provide leadership and management to service leads for the following
services:
Clinical Services:
Preventative:
Enhanced Access hub services
COVID Vaccine programme
Phlebotomy
vCAS (virtual Clinical Assessment Service)
Guard your heart
Other relevant services as per commissioning agreements
Book and Learn Diabetes booking service
NHS Health Checks and Stop Smoking Service
Diabetes education
LTC housebound Phlebotomy plus
LTC remote monitoring
Other relevant services as per commissioning agreements
About us
Bexley Health Neighbourhood Care (BHNC) is a GP
Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively
to enhance the health and wellbeing of Bexley residents, covering over 246,000
patients.
Organisational
Values / Objective
The goals of BHNC are to work strategically with all Bexley
Primary Care Networks (PCNs), to help secure the best services for patients
whilst working together, to support the member practices in the challenges of a
changing NHS.
Bexley Health Neighbourhood
Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by
sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical
services in Bexley, by workingclosely with the CCG, local NHS trusts, local providers and patient
groups, to improve the delivery of healthcare to the local population.
Job description
Job responsibilities
FULL JOB DESCRIPTION IS AVAILABLE ON REQUEST
Job Title:
Head of Operations
Salary:
£50,952 to £68,525 Negotiable, subject to the level of skills and experience
Speciality :
Corporate (BHNC & PCN)
Hours:
37.5
Employment Type:
Permanent
Accountable to:
Board
Responsible to:
COO
Responsible for:
BHNC and all PCNs
Location:
Head office, clinical sites and remote working
1.1 Job Summary
This is an established role with good foundation in place for the post holder to build on. This role is responsible for developing, implementing and the delivery clinical and preventative services across BHNC. This includes oversight of:
Workforces planning and recruitment (Fixed term / Permanent / Bank staffing)
Staff management and leadership
Financial management, ensuring services are delivered within allocated budget
Performance management and delivery of all services, ensuring KPIs are met.
Embedding quality and clinical governance across services and forming a learning culture
Supporting COO and Board members with service developments and service redesign.
Creating a team which is supportive of each other with can do attitude.
Working closely with Head of Nursing & Quality, COO and SMT in developing BHNC
1.2 Key Working Relationships
Key relationships include but are not limited to:
Internal Relationships
BHNC Board
PCN Clinical Directors & Chairs
PCN Governing Body Members
BHNC Senior Management Team
Bexley Practice Managers
BHNC Training Hub
Education providers
Wider health and social care providers including 111 and UTC / stakeholders
ICB (IT / commissioners)
Council and Public health
IT system providers (EMIS / DOCMAN / AccuRx)
1.3 Key Responsibilities
Duties
To provide leadership and management to service leads for the following services:
Clinical Services:
Preventative:
Enhanced Access hub services
COVID Vaccine programme
Phlebotomy
vCAS (virtual Clinical Assessment Service)
Guard your heart
Other relevant services as per commissioning agreements
Book and Learn Diabetes booking service
NHS Health Checks and Stop Smoking Service
Diabetes education
LTC housebound Phlebotomy plus
LTC remote monitoring
Other relevant services as per commissioning agreements
To work closely with the Senior Management Team including COO to continually improve, Innovate and develop services.
- To oversee a safe, effective and sustainable service, including the promotion & maintenance of high standards
- To commit time to strategic plan and operationalise services.
- To communicate, share ideas and understand the working environment in order to develop the services, setting KPIs and objectives which enable others to work towards these
- To develop the culture and skills of the team which fosters an inclusive culture where collaboration and support are the key derivers.
- Engage teams in service redesign, integration and put in place strategies and tactics to build cohesiveness and momentum.
- Champion and promote improvement in the experience of service users ensuring that the service is sensitive to their needs
- To liaise with commissioners in contract management meetings as well as with service developments
- Lead on service tenders
Responsibilities
To maintain safe services, overseeing staff wellbeing and resources and recruitment.
To ensure that high clinical standards are maintained and day to day operational issues are effectively managed (delivered within the allocated budget with competent workforce and delivers the required KPIs).
People Management and Development Line Management
- Responsible for development of teams which operationally deliver the services. Provide operational and strategic support to service leads / staff to enable integrated and responsive services
- Responsible for creating a structure and culture and service, which supports safe and effective service delivery in a sustainable manner
- Act as an agent for change by demonstrating leadership behaviours, challenge performance and set standards to monitor against
- Work with Head of Nursing, Quality and professional standards, supporting the quality and governance across all services. To ensure staff are competent and maintain up to date competencies.
- Meet regularly with directly managed staff, ensuring personal & professional development and support including Appraisals.
- Performance management including attendance, capability, conduct, recruitment and retention
- Oversee induction, probation and ensure training needs are met
- Develop skills that meet individual, team and organisational needs, demonstrating ways that advancement can be facilitated and skills retained
- Provides environment for training development and delivery to be maximised, training opportunity for staff where this is a key component of their role
- To critique processes and procedures in order to make recommendations for streamlining and improving efficiency, whilst maintaining a responsive and quality service
- Oversee implementation of service delivery improvements
- Ensure a feedback mechanism for lead to consider organisation wide and potential external impact when developing services.
Job description
Job responsibilities
FULL JOB DESCRIPTION IS AVAILABLE ON REQUEST
Job Title:
Head of Operations
Salary:
£50,952 to £68,525 Negotiable, subject to the level of skills and experience
Speciality :
Corporate (BHNC & PCN)
Hours:
37.5
Employment Type:
Permanent
Accountable to:
Board
Responsible to:
COO
Responsible for:
BHNC and all PCNs
Location:
Head office, clinical sites and remote working
1.1 Job Summary
This is an established role with good foundation in place for the post holder to build on. This role is responsible for developing, implementing and the delivery clinical and preventative services across BHNC. This includes oversight of:
Workforces planning and recruitment (Fixed term / Permanent / Bank staffing)
Staff management and leadership
Financial management, ensuring services are delivered within allocated budget
Performance management and delivery of all services, ensuring KPIs are met.
Embedding quality and clinical governance across services and forming a learning culture
Supporting COO and Board members with service developments and service redesign.
Creating a team which is supportive of each other with can do attitude.
Working closely with Head of Nursing & Quality, COO and SMT in developing BHNC
1.2 Key Working Relationships
Key relationships include but are not limited to:
Internal Relationships
BHNC Board
PCN Clinical Directors & Chairs
PCN Governing Body Members
BHNC Senior Management Team
Bexley Practice Managers
BHNC Training Hub
Education providers
Wider health and social care providers including 111 and UTC / stakeholders
ICB (IT / commissioners)
Council and Public health
IT system providers (EMIS / DOCMAN / AccuRx)
1.3 Key Responsibilities
Duties
To provide leadership and management to service leads for the following services:
Clinical Services:
Preventative:
Enhanced Access hub services
COVID Vaccine programme
Phlebotomy
vCAS (virtual Clinical Assessment Service)
Guard your heart
Other relevant services as per commissioning agreements
Book and Learn Diabetes booking service
NHS Health Checks and Stop Smoking Service
Diabetes education
LTC housebound Phlebotomy plus
LTC remote monitoring
Other relevant services as per commissioning agreements
To work closely with the Senior Management Team including COO to continually improve, Innovate and develop services.
- To oversee a safe, effective and sustainable service, including the promotion & maintenance of high standards
- To commit time to strategic plan and operationalise services.
- To communicate, share ideas and understand the working environment in order to develop the services, setting KPIs and objectives which enable others to work towards these
- To develop the culture and skills of the team which fosters an inclusive culture where collaboration and support are the key derivers.
- Engage teams in service redesign, integration and put in place strategies and tactics to build cohesiveness and momentum.
- Champion and promote improvement in the experience of service users ensuring that the service is sensitive to their needs
- To liaise with commissioners in contract management meetings as well as with service developments
- Lead on service tenders
Responsibilities
To maintain safe services, overseeing staff wellbeing and resources and recruitment.
To ensure that high clinical standards are maintained and day to day operational issues are effectively managed (delivered within the allocated budget with competent workforce and delivers the required KPIs).
People Management and Development Line Management
- Responsible for development of teams which operationally deliver the services. Provide operational and strategic support to service leads / staff to enable integrated and responsive services
- Responsible for creating a structure and culture and service, which supports safe and effective service delivery in a sustainable manner
- Act as an agent for change by demonstrating leadership behaviours, challenge performance and set standards to monitor against
- Work with Head of Nursing, Quality and professional standards, supporting the quality and governance across all services. To ensure staff are competent and maintain up to date competencies.
- Meet regularly with directly managed staff, ensuring personal & professional development and support including Appraisals.
- Performance management including attendance, capability, conduct, recruitment and retention
- Oversee induction, probation and ensure training needs are met
- Develop skills that meet individual, team and organisational needs, demonstrating ways that advancement can be facilitated and skills retained
- Provides environment for training development and delivery to be maximised, training opportunity for staff where this is a key component of their role
- To critique processes and procedures in order to make recommendations for streamlining and improving efficiency, whilst maintaining a responsive and quality service
- Oversee implementation of service delivery improvements
- Ensure a feedback mechanism for lead to consider organisation wide and potential external impact when developing services.
Person Specification
Qualifications
Essential
- Degree or equivalent
- Evidence of Masters-level learning or prepared to work towards or equivalent experience
- Leadership and management qualification or equivalent experience
- Evidence of continuous professional management/leadership development
Desirable
- Professional registration
Experience
Essential
- Clinical leadership and management experience ideally managing multiple services within the NHS
- Clinical experience of working in the community / primary care
- Experience of service development
- Experience of clinical governance
- Well-developed project management and delivery skills
Desirable
- Clinical / professional registration
- Demonstrated experience of working with multi-disciplinary team
- Experience of clinical education
- Experience of working to tight deadlines and managing multiple projects.
Abilities
Essential
- To work under pressure and handle stress
- Ability to build positive team culture which strives to continually improve service provision.
- Ability to work on own initiative
- Ability to create and develop workforce, both structure and culture
- Ability to create capacity to formulate plans
- Well- developed writing skills e.g., policy, reports, business cases
- Ability to set and work within clearly defined professional boundaries
- Resilient and ability to adapt to unforeseen circumstances
Knowledge and skills
Essential
- Excellent leadership and communication skills
- Computer literacy and organisational skills
- Strong creative thinking and problem solving skills
- A visionary service manager
- Ability to manage service relationships and complexity
- An experienced change agent to facilitate desired outcomes
- Diplomatic, calm and objective; assertive, confident and approachable
- Ability to prioritise and deliver a safe service
- Ability to lead and manage change in a clinical setting
- Ability to work with a strong vision and convey clear messages
- Ability to build and maintain relationships and work in a matrix management, with clinical and medical leadership
- Leadership skills to facilitate, supervise and assess others in the delivery of care
- Engaging leader with all staff
- Advanced communication skills to work across both strategy and operational agendas
- IT skills (including Word, Excel, PowerPoint, Outlook)
- Excellent time management and prioritisation skills
- Self-aware and emotional intelligence, responds positively to feedback
- Discretion to apply decision making to operations to support delivery of care
Other
Essential
- Can do attitude
- To work as part of the wider BHNC team
- Ability to escalate issues in a timey manner.
- Ability to travel between North and South Bexley sites
- Ability to work flexibly, early/ late hours, weekend and bank holidays (tbc) including on call
- Ability to maintain confidentiality
- Ability to provide management support to maintain business continuity
Person Specification
Qualifications
Essential
- Degree or equivalent
- Evidence of Masters-level learning or prepared to work towards or equivalent experience
- Leadership and management qualification or equivalent experience
- Evidence of continuous professional management/leadership development
Desirable
- Professional registration
Experience
Essential
- Clinical leadership and management experience ideally managing multiple services within the NHS
- Clinical experience of working in the community / primary care
- Experience of service development
- Experience of clinical governance
- Well-developed project management and delivery skills
Desirable
- Clinical / professional registration
- Demonstrated experience of working with multi-disciplinary team
- Experience of clinical education
- Experience of working to tight deadlines and managing multiple projects.
Abilities
Essential
- To work under pressure and handle stress
- Ability to build positive team culture which strives to continually improve service provision.
- Ability to work on own initiative
- Ability to create and develop workforce, both structure and culture
- Ability to create capacity to formulate plans
- Well- developed writing skills e.g., policy, reports, business cases
- Ability to set and work within clearly defined professional boundaries
- Resilient and ability to adapt to unforeseen circumstances
Knowledge and skills
Essential
- Excellent leadership and communication skills
- Computer literacy and organisational skills
- Strong creative thinking and problem solving skills
- A visionary service manager
- Ability to manage service relationships and complexity
- An experienced change agent to facilitate desired outcomes
- Diplomatic, calm and objective; assertive, confident and approachable
- Ability to prioritise and deliver a safe service
- Ability to lead and manage change in a clinical setting
- Ability to work with a strong vision and convey clear messages
- Ability to build and maintain relationships and work in a matrix management, with clinical and medical leadership
- Leadership skills to facilitate, supervise and assess others in the delivery of care
- Engaging leader with all staff
- Advanced communication skills to work across both strategy and operational agendas
- IT skills (including Word, Excel, PowerPoint, Outlook)
- Excellent time management and prioritisation skills
- Self-aware and emotional intelligence, responds positively to feedback
- Discretion to apply decision making to operations to support delivery of care
Other
Essential
- Can do attitude
- To work as part of the wider BHNC team
- Ability to escalate issues in a timey manner.
- Ability to travel between North and South Bexley sites
- Ability to work flexibly, early/ late hours, weekend and bank holidays (tbc) including on call
- Ability to maintain confidentiality
- Ability to provide management support to maintain business continuity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
