Head of Nursing, Quality and Professional Standards

Job responsibilities

The post holder will be responsible for supporting PCN and BHNC clinical staff to reach their potential through mentorship, coaching and clinical supervision.

To work with education bodies and national framework to develop extended scope practitioners.

Have the opportunity to manage a clinical case load.

Organisational Values / Objectives

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

1.2 Key Working Relationships

Key relationships include but are not limited to:

Internal Relationships

BHNC Board

PCN Clinical Directors & Chairs

PCN Governing Body Members

BHNC Senior Management Team

Bexley Practice Managers

BHNC Training Hub

Education providers

Wider health and social care providers / stakeholders

ICB

1.3 Key Responsibilities

Duties

Clinical Case load

To maintain competencies and up to date knowledge and skills in the area of expertise by undertaking patient facing clinical care. (Minimum expectation 20%)

Audit Plan

To develop and implement annual audit plan, capturing learnings and actions.

To update policies and procedures, reflecting any change in practice subject to learnings.

To share learning with all relevant staff.

To develop annual Board report capturing summary of annual audit plan.

Risk Register

To maintain an up to date risk register reflecting levels of risk, mitigation plans / action plans to mitigate against the risk.

To present high level risks to the board.

Infection Prevention and Control

To ensure policies are in place across the organisation and each service (where applicable) to ensure services are delivered in a safe manner.

To ensure regular IPC audits are undertaken. Taking steps to address any concerns.

Safeguarding

Ensure processes are in place to manage all safeguarding incidents.

Manage compliance to safeguarding training.

To keep polices up to date, reflecting any national changes.

Health and Safety

Ensure annual risk assessments are undertaken.

Monitor any action logs ensuring any high risks are implemented in a timely manner.

To maintain up to date policies to reflect national guidance.

Alerts and national guidance

To develop a framework to manage all quality and safety alerts and guidance such as MHRA / NICE etc..

o Ensure an up-to-date register is maintained

o Any urgent actions are addressed or implemented

o Any change in policy is reflected at local level

Incidents including Significant events and near misses

To ensure a robust process is in place to manage all incidents which:

o Recording of incidents

o Assessing if the incident is a significant event and take necessary actions.

o Ensure lessons are learned and disseminated

Training matrix:

Working with COO / head of operations to develop training matrix capturing training requirements for clinical staff to ensure they are competent to undertake their role.

To present training compliance report to Quality and operational meeting

Service development / redesign:

To work with board members to develop and design clinically safe services. This may be for newly commissioned services, redesigning services following review or to respond to procurement.

To review organisation performance against the five CQC domains and reporting on BHNC compliance status with action plans to address any concerns.

To develop reports for IGC meetings and Board as required.

Communication

To establish and maintain effective communication and liaison with all BHNC staff. Ensuring only the relevant level of information is shared in a timely manner with appropriate staff.

To help develop internal and external communications with the other company directors.

To communicate in a professional and sensitive manner with all staff and public (where relevant) taking into consideration their need for dignity, privacy and independence as well as their cultural and spiritual values.

To communicate and promote BHNC in a variety of forums as required.

To effectively communicate at all levels of the organisation to a variety of health and social care professionals working in primary, community and secondary care, out of hours providers, voluntary organisations and patients and carers.

To provide high quality written reports and any other written documentation as necessary.

Organisation Development

To work with Board / Directors to assist in on going organisation reviews and developments which may be required to support the national primary care agenda including PCN developments.

Education, Training and Development

To access appropriate and relevant training opportunities that will enable effectively delivery of this role and further enhance both personal and professional development

To support ARRS staff with clinical professional competencies

Leadership / Management

To exercise leadership and professional judgment at all times, setting a good role model for junior staff.

The post holder may line manage other staff members and therefore will be responsible for setting clear objectives to help meet organisation priorities.

To ensure annual appraisals are completed for all direct reports and set agreed time for regular one to ones.

To work with HR manager in reviewing reasons for any high turnover and determine strategies to improve rates.

Support HR manager in the expansion of BHNC staff bank, ensuring all staff have the desired competencies to meet the needs of BHNC.

Personal/

Professional Development

Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Assess own performance and development and take accountability for own actions, either directly or under supervision.

Maintain confidentiality at all times.

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team.

Work within BHNC policies and procedures.

General

Maintain confidentiality at all times.

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of BHNC and other organisations to ensure the smooth running of the role.

Work within BHNC policies and procedures.

Qualifications

Essential

• First level registration RGN, RSCN with NMC registration
• Post Graduate Management qualification or relevant experience.
• Masters or higher degree, or demonstration of equivalent substantial continuing professional development.
• Evidence of relevant recent study and continuing professional development including leadership development

Desirable

• Appropriate teaching qualification.
• Coaching certificate

Abilities

Essential

• Governance - Deep understanding of regulatory standards and leading a team to achieve good or outstanding CQC rating.
• Experience of leading clinical governance, patient safety, risk and clinical audit
• Ability to prepare reports, analyse highly complex data for Boards, Committees and Management groups.
• Excellent IT skills

Personal and Professional Attributes

Essential

• Confident and compassionate leadership skills, able to take others with them
• Ability to function in a multi-professional environment
• Demonstrates personal resilience, self-awareness, ability to cope under pressure, support other team members and meet ambitious deadlines
• Self-motivated, energetic and flexible, with well-developed interpersonal skills

Experience

Essential

• Experience of Primary care
• Significant post-registration experience in nursing and specialty.
• Band 8a or above in relevant specialty, demonstrating effective service delivery.
• Experience of developing and/or sustaining a culture consistent with BHNC values
• Able to lead, engage and motivate others, strong influencing and negotiation skills
• Ability to analyse complex situations at strategic and operational levels and develop and implement workable solutions
• Excellent written and verbal communication skills;
• Experience of working with patients, service users and carers to resolve complex complaints and improve services

Desirable

• Evidence of working across organisational boundaries, developing working partnerships and networks regionally to support the delivery of effective care.
• Experience of developing and presenting reports to Board, GP partners and commissioners

Additional

Essential

• Disposition congruent with BHNC Vision and Values.
• Capacity to work with managers and others to develop a shared vision of services for patients and standards in delivery
• Able to work / travel across all Bexley clinical sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).