Nursing Associate

Job description

Job responsibilities

1.2 Key Working Relationships

Key relationships include but are not limited to:

Patients, service users and their representatives

GPs within the PCN practice

Overall PCN and GP practice workforce

1.3 Key Responsibilities

Clinical and Patient Client Care

Provide continuing care to patients across the practice/PCN population.

Treatment room duties in line with competency e.g. Suture/clip removal, Basic & complex wound care, ECG. Phlebotomy, Urinalysis.

Monitoring and support of the management of patients with long-term conditions / chronic diseases, using a holistic patient centred approach.

Partake in Practice MDT, supporting the co-ordination and management of patients living in Care Home.

Support patients to improve and maintain their mental and physical health and wellbeing.

Assist in the provision of minor surgery, coil and implant fittings.

Chaperone patients when required.

Administering of Medication in accordance within regulatory guidelines for Nursing Associates.

Empathise with, and support people to improve and maintain their mental and physical health and wellbeing.

Assist with the implementation and monitoring of clinical care and monitor outcomes

Contribute to ongoing assessment recognising when it is necessary to refer to others for reassessment.

Be able to perform cardio-pulmonary resuscitation according to current UK guidelines.

Financial & Resources

Foster and maintain strong links with all services across the PCN and neighbouring networks.

To have full knowledge of the budget, ensuring best value for money, and identifying efficiencies as appropriate, ensuring senior managers are aware of the cost implications of any areas of non-compliance.

To manage resources required for key duties under this Job Description, ensuring value for money at all times and maintain budget management responsibility allocated to the job holder in line with the scheme of delegation, develop, where required, cost-benefit analysis for spending and initiatives.

Research & Development

Assist in the training and development of trainee Nurse Associates.

Participate as required in any research studies taken on by the practice.

Contributes toward the development and embedding of the BHNC and PCN visions, aims and business objectives.

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Explore the potential for collaborative working and take opportunities to initiate and sustain key working relationships with stakeholders as needed for the collective benefit of patients.

Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that patients present.

Policy & Service Development

Assist with the co-ordination of Infection Control policy and audit.

Proactively provide feedback to you manager when patient care and service provision is impacted by changes to the PCNs policies, either negative or positive, to support the continual development of the PCN.

Feedback to your manager (or appropriate policy/service Lead) if you see a need or area of development within policies or service provision while carrying out your role.

When required, support the evaluation of service provision.

Professional & Organisational Standards

Maintain confidentiality at all times.

Represent the organisation positively and professionally.

Work within policies regarding family violence, vulnerable children and adults, substance abuse and addictive behaviour, and makes referrals as appropriate for safeguarding.

Adheres to and proactively promotes Infection Control standards and complies with Health & Safety, Corporate, Clinical and Information Governance.

Manage and maintain set systems and processes to ensure continuity of services to patients.

Takes responsibility for own development, learning and performance with support from own manager, including participating in clinical supervision and acting as a positive role model for others.

1. Communication

Communicate with a limited range of people on a day-to-day matters

Presents a positive image of self and the service when communicating with both PCN staff and with patients.

Distributes patient information where required, in line with job role, ensuring secure transfer of information and confidentiality.

Actively listens and asks questions to understand patient needs and ensure correct processes are followed.

Checks accuracy of all information collected and stored, ensuring appropriate health care services are provided for patients.

Uses the most appropriate method to communicate information clearly to a range of audiences, within the network and with patients.

Ensures patients are made aware and kept informed of services provided, and relevant records of communication are accurate and kept up to date.

2. Personal & People Development

Contribute to ones own personal and professional development

Is aware of own knowledge and skills and able to identify own development needs in order to carry out current role and seeks feedback from others to identify own development needs.

Produces a personal development plan, with an appraiser.

Identifies development needs for own emerging work demands and future career aspiration.

Takes an active part in learning/development activities and keeps a record of them, evaluating effectiveness of own learning/development opportunities, sharing learning with colleagues where appropriate.

Completes mandatory and statutory training, as required within the network for the role.

3. Health, Safety & Security

Support in maintaining others and own health, safety, and security

Follows the networks organisational policies, procedures and risk assessments while working remotely and within the practice, to keep self and others safe at work.

Works in a way that reduces health, safety, and security risks, actively supporting in keeping a healthy, safe, and secure workplace for everyone.

Knows what to do in an emergency at work, how to access appropriate help, and acts immediately in response to the situation.

Reports any issues or potential issues to the appropriate person or authority at work that may put ones self or others at a health, safety or security risk.

4. Quality

Maintain the quality of ones work

Carries out own role in line with network and professional policies and procedures.

Asks for help where necessary and works closely with own team.

Ensures own workload is prioritised to ensure patients receive timely referral of services to support their health and wellbeing.

Refers any issues that arise, to relevant people within the network, that are outside the limits of own competence or expertise, to ensure successful and effective service provision to patients.

Uses the networks resources efficiently and effectively, considering cost and environmental issues while delivering best practice patient care.

Reports any problems, issues or errors made with work immediately to own line manager, actively supporting to solve or rectify the situation.

5. Equality, Diversity & Inclusivity

Actively demonstrate behaviours that are inclusive, support equality, and value diversity

Treats everyone with dignity and respect, without discriminating or offering poor service as a result of others differences or different viewpoints to ensure an inclusive service.

Acts in accordance with legislation, policies, procedures and good practice in relation to Equality, Diversity and Inclusivity.

Awareness of the impact of ones own behaviour and use of language.

Challenges bias, prejudice and intolerance where appropriate and brings it to the attention of the relevant manager.

6. Service Improvement

Proactively contributes to advance the improvement of service, policies, processes and best practice

Carries out own role in line with network policies, procedures and best practice.

Report any non-compliance with the networks practices to own line manager.

Highlight any areas of practice within ones own role to ones own manager, that could be developed for the improvement of the practice.

Passes on ideas to improve clinical practice and service provision to own manager or appropriate person.

Alerts manager if newly implemented ways of working are having a negative impact on the service provided or detrimental impact on network colleagues.

Support the evaluation of the service provision when asked.

7. Leadership & Management

Not applicable to role

Person Specification

Experience

Essential

• Detailed knowledge and understanding of appropriate procedures and treatment plans,
• Ability to participate in reflective practice and clinical supervision activities,
• Ability to recognise own limitations in the context of the nursing associate role,
• Understanding of the scope of the role of the Nursing Associate in context of the team and the organisation, and how the role contributes to Quality Improvement,
• Knowledge of the personalised care and community development approaches,
• Able to work with patients and staff in emotional circumstances e.g. terminal illness or bereavement

Desirable

• Experience of working in a Primary Care Setting,
• Experience of working with patients with long term conditions

Qualifications

Essential

• Completion of Nursing Associate foundation degree qualification,
• Registered Nursing Associate with the NMC

Communication & Relationships

Essential

• High level of written and oral communication skills,
• Ability to actively listen, empathise with people from all backgrounds and provide person-centred support in a non-judgemental way,
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders,
• Experience of partnership/collaborative working and of building relationships across a variety of organisations,
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues,
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential

Planning & Organisation Skills

Essential

• Ability to organise and prioritise own delegated workload,
• Ability to work on own initiative,
• Able to meet deadlines.

Analytical & Judgmental Skills

Essential

• Ability to identify risk and assess/manage risk when working with individuals,
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role, Able to determine and obtain necessary data to make accurate and beneficial facility referrals.

Qualities and Standards

Essential

• Embraces equality and diversity at every opportunity and the NHS core principles; dignity and respect, compassion, be included, responsive care and support and wellbeing,
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety,
• Ability to work from an asset-based approach, building on existing community and personal assets,
• DBS reference standards and criminal record checks,
• Able to operate competently with regard to managing data and information in accordance with the Data Protection Act (DPA) (2018) and the General Data Protection Regulation (GDPR), Access to Health Records Act (AHRA) (1990) and the Public Interest Disclosure Act (1998),
• Commitment to reducing health inequalities and proactively working to reach people from all communities,

Personal and General

Essential

• Manage the boundaries of the patient / associate nurse relationship effectively, and to behave professionally at all times,
• Knowledge of IT systems, including ability to use word processing skills, emails, and the internet to create simple plans and reports,
• Excellent interpersonal skills,
• Flexible and adaptable to change,

Desirable

• Ability to support, supervise, assess, and act as a role model to nursing associate trainees, other learners and care support workers as required within clinical settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bexley Health Neighbourhood Care CIC

Address

Lakeside Medical Practice

Tavy Bridge

London

SE2 9LH

Employer's website

https://www.bhnc.org.uk/ (Opens in a new tab)