Job summary
We are looking for an AAC Technician to join our team in Abingdon on a permanent, full-time, basis.
This role would suit an enthusiastic and highly motivated individual with:
- experience of providing telephone, remote and in person technical support for Windows, iOS and Android devices, and
- an interest in, and preferably experience of, working with people with a range of disabilities and supporting their use of AT/AAC.
Interviews are scheduled to take place during week commencing 4th August 2025 in Ace Centre's south office in Hitching Court, Abingdon Business Park, Blacklands Way, Abingdon OX14 1RG
All shortlisted candidates will be contacted approximately one week in advance. If you do not hear from us by then, we regret that your application has not been successful on this occasion.
Please note we may
close this vacancy early if a high volume of suitable applications is
received. We encourage you to apply as soon as possible.
Main duties of the job
Working from our office base in Abingdon Business Park, the successful applicant will:
- be responsible for the set-up and maintenance of all assessment, client and free stock equipment.
- provide technical support by telephone, remotely, and face-to-face.
- travel across the Thames Valley & Wessex region to fulfil their role.
About us
Ace Centre is a national charity offering a range of Assistive Technology (AT) and Augmentative and Alternative Communication (AAC) services for people with communication and physical impairments and those who support them.
We operate from two regional offices, one in Oldham, Greater Manchester, and one in Abingdon, Oxfordshire, and we have a contract with NHS England to deliver AAC services across both of those regions.
This role is based in our Abingdon office. You will support clients in a range of settings and locations across the Thames Valley & Wessex region of England and the role will involve travel and occasional overnight stays.
Ace Centre offers excellent CPD opportunities, a competitive salary, and membership of a generous pension scheme with Greater Manchester Pension Fund.
Job description
Job responsibilities
- To receive and check deliveries of
incoming client and assessment equipment, ensuring deliveries are in good
order, complete, and match the relevant purchase order.
- To update the client database for
incoming equipment and label the assets accordingly.
- To action messages and works orders
allocated on the client database, either to the individual technician or to the
technical team.
- To prepare client equipment for issue to
clients as prescribed by Ace Centre clinicians' specification sheets and
complete the quality assurance check list with the individual technician's
initials.
- To provide telephone or remote support
for technical enquiries related to clients' equipment, ensuring the AAC service
desk is manned Monday to Friday from 9am to 5pm.
- To provide technical support
face-to-face, both in Ace Centre's office and off-site in the client's daily
living environment, where appropriate.
- To maintain and update assessment
equipment with current software and updates as they become available, ensuring
all equipment is always fully charged and in good working order.
- To maintain a clean and tidy environment
in the client equipment room and the assessment equipment room assisting
clinicians to pack/unpack equipment.
- To assist with the installation and
collection of client devices as directed by the Senior AAC Technician.
- To be responsible for the reconditioning
and decontamination of all returned client devices and to ensure all client
data is removed in compliance with GDPR.
- To carry out PAT testing as appropriate
on assessment/client/office equipment.
- To contribute to the development and
maintenance of an operational/training manual detailing the procedures required
of the role.
- To carry out any other tasks that fall within the stated purpose of the role, recognising that the key tasks listed above are not exhaustive.
Job description
Job responsibilities
- To receive and check deliveries of
incoming client and assessment equipment, ensuring deliveries are in good
order, complete, and match the relevant purchase order.
- To update the client database for
incoming equipment and label the assets accordingly.
- To action messages and works orders
allocated on the client database, either to the individual technician or to the
technical team.
- To prepare client equipment for issue to
clients as prescribed by Ace Centre clinicians' specification sheets and
complete the quality assurance check list with the individual technician's
initials.
- To provide telephone or remote support
for technical enquiries related to clients' equipment, ensuring the AAC service
desk is manned Monday to Friday from 9am to 5pm.
- To provide technical support
face-to-face, both in Ace Centre's office and off-site in the client's daily
living environment, where appropriate.
- To maintain and update assessment
equipment with current software and updates as they become available, ensuring
all equipment is always fully charged and in good working order.
- To maintain a clean and tidy environment
in the client equipment room and the assessment equipment room assisting
clinicians to pack/unpack equipment.
- To assist with the installation and
collection of client devices as directed by the Senior AAC Technician.
- To be responsible for the reconditioning
and decontamination of all returned client devices and to ensure all client
data is removed in compliance with GDPR.
- To carry out PAT testing as appropriate
on assessment/client/office equipment.
- To contribute to the development and
maintenance of an operational/training manual detailing the procedures required
of the role.
- To carry out any other tasks that fall within the stated purpose of the role, recognising that the key tasks listed above are not exhaustive.
Person Specification
Qualifications
Essential
- GCSE level 5 or above in English Language, Maths, and Tech-based subject.
- Higher-level qualification or relevant work experience in an AAC Technician-job-related subject or area.
Desirable
Knowledge and skills
Essential
- Able to communicate in a clear and informative manner on the telephone, face to face and in writing.
- Able to work effectively with a range of people and as a member of a team.
- Practical approach to problem solving.
- Able to manage time and prioritise and re-prioritise tasks.
- Able to diagnose and resolve technical problems.
- Able to implement systems to manage technical resources.
- Car driver with own use of own car and appropriate business insurance.
Desirable
- Technical knowledge of a range of AT and AAC resources, including apps such as Grid 3, Nuvoice, and NovaChat.
- Able to set up and maintain systems for short term loan of equipment.
- Knowledge of legislative and policy requirements relating to equipment management and maintenance.
Personal attributes
Essential
- Aware of, and sensitive to, the needs of individuals with disabilities.
- Self-motivated.
- Enthusiastic team member.
- Methodical with excellent attention to detail.
- Willing to work flexibly when required.
Experience
Essential
- Experience of providing technical support for Windows, iOS, and android devices.
- Experience of working with mobile device management systems.
- Experience of providing remote technical support for mobile devices.
- Experience of supporting hardware, software, and peripherals in a networked computer environment.
Desirable
- Experience of working with a range of AAC and AT resources, including hardware, software, and apps.
- Experience of working with individuals with physical or communication disabilities.
Person Specification
Qualifications
Essential
- GCSE level 5 or above in English Language, Maths, and Tech-based subject.
- Higher-level qualification or relevant work experience in an AAC Technician-job-related subject or area.
Desirable
Knowledge and skills
Essential
- Able to communicate in a clear and informative manner on the telephone, face to face and in writing.
- Able to work effectively with a range of people and as a member of a team.
- Practical approach to problem solving.
- Able to manage time and prioritise and re-prioritise tasks.
- Able to diagnose and resolve technical problems.
- Able to implement systems to manage technical resources.
- Car driver with own use of own car and appropriate business insurance.
Desirable
- Technical knowledge of a range of AT and AAC resources, including apps such as Grid 3, Nuvoice, and NovaChat.
- Able to set up and maintain systems for short term loan of equipment.
- Knowledge of legislative and policy requirements relating to equipment management and maintenance.
Personal attributes
Essential
- Aware of, and sensitive to, the needs of individuals with disabilities.
- Self-motivated.
- Enthusiastic team member.
- Methodical with excellent attention to detail.
- Willing to work flexibly when required.
Experience
Essential
- Experience of providing technical support for Windows, iOS, and android devices.
- Experience of working with mobile device management systems.
- Experience of providing remote technical support for mobile devices.
- Experience of supporting hardware, software, and peripherals in a networked computer environment.
Desirable
- Experience of working with a range of AAC and AT resources, including hardware, software, and apps.
- Experience of working with individuals with physical or communication disabilities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
