Acorns Children’s Hospice Trust

Child and Family Assistant Support Worker

The closing date is 31 August 2025

Job summary

Acorns Children's Hospice are looking for a Children, Young Person and Family Support Assistant to join our Team in our Black Country Hospice, Walsall. Our Support Assistants support the collation of information to inform holistic needs assessments to meet the physical, social and mental wellbeing needs of children, young people and their families.

Main duties of the job

Acorns Children's Hospice are looking for a Children, Young Person and Family Support Assistant to join our Team in our Black Country Hospice, Walsall. Our Support Assistants support the collation of information to inform holistic needs assessments to meet the physical, social and mental wellbeing needs of children, young people and their families.

About us

Acorns is recognised as a great place to work because of our people. Our priority is that our people feel valued, whatever their background and experience, and wherever they work.

Details

Date posted

04 August 2025

Pay scheme

Other

Salary

£26,000 to £27,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

285756

Job locations

Black Country Hospice

Walstead Road

Walsall

West Midlands

WS5 4NL


Job description

Job responsibilities

Acorns Children's Hospice are looking for a Children, Young Person and Family Support Assistant to join our Team in our Black Country Hospice, Walsall.  Our Support Assistants support the collation of information to inform holistic needs assessments to meet the physical, social and mental wellbeing needs of children, young people and their families.

About the Role

At Acorns Childrens Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. Our aim at Acorns is to help families feel equipped to cope at every stage of their childs life with dedicated teams offering psychological, emotional and practical support. 

As Children, Young Person and Family Support Assistant, you will:

  • Provide direct support to children and young people through individual work or group sessions
  • Provide signposting to enable the families to access the information and practical support required
  • Participate in and facilitate support groups and family activity days
  • Support the child or young person and their family before and following death
  • Empower children, young persons and their families to make decisions about their care and to exercise choice

The role is as wide reaching as it is rewarding. Youll liaise extensively with external providers and experts across Acorns, supporting families from diverse cultural and social settings across the region. Some, youll get to know over several years. Others could be suddenly admitted for an all-too-brief stay with us. Meeting their needs will be professionally invaluable and personally unforgettable.

Championing the needs of children with life-limiting conditions and their families is challenging and intense work. This role isnt for everyone, but, if youre looking for an engaging setting for the professional skills youve gained in the community, there is no better place than Acorns to work.

About You

  • Experience of working with children, young people and/or families
  • Holistic approach with good assessment skills
  • Flexible and used to working on own initiative

Were driven by childrens needs, so you should be able to travel independently across the region

What We Offer

  • £26,000 to £27,000 per annum
  • 37.5 hours per week (job share applications are welcome)
  • Based in our Walsall Hospice (WS5 4NL)
  • Employee discounts from leading retailers
  • Employee gym discount scheme
  • Bike-to-Work scheme
  • Generous contribution to group personal pension plan or continuation of current NHS pension scheme
  • NHS pension scheme life assurance or Acorns group life assurance scheme

Interviews are scheduled to be held on 10 September

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be subject to an enhanced DBS check for children and will be asked to provide two satisfactory references.  In addition, candidates will be asked to provide evidence of immunisation against specific diseases or confirm their willingness to receive the necessary vaccinations.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Childrens Rights and support all children to be Rights Holders.

If you have any questions, please contact us at recruitment@acorns.org.uk

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Job description

Job responsibilities

Acorns Children's Hospice are looking for a Children, Young Person and Family Support Assistant to join our Team in our Black Country Hospice, Walsall.  Our Support Assistants support the collation of information to inform holistic needs assessments to meet the physical, social and mental wellbeing needs of children, young people and their families.

About the Role

At Acorns Childrens Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. Our aim at Acorns is to help families feel equipped to cope at every stage of their childs life with dedicated teams offering psychological, emotional and practical support. 

As Children, Young Person and Family Support Assistant, you will:

  • Provide direct support to children and young people through individual work or group sessions
  • Provide signposting to enable the families to access the information and practical support required
  • Participate in and facilitate support groups and family activity days
  • Support the child or young person and their family before and following death
  • Empower children, young persons and their families to make decisions about their care and to exercise choice

The role is as wide reaching as it is rewarding. Youll liaise extensively with external providers and experts across Acorns, supporting families from diverse cultural and social settings across the region. Some, youll get to know over several years. Others could be suddenly admitted for an all-too-brief stay with us. Meeting their needs will be professionally invaluable and personally unforgettable.

Championing the needs of children with life-limiting conditions and their families is challenging and intense work. This role isnt for everyone, but, if youre looking for an engaging setting for the professional skills youve gained in the community, there is no better place than Acorns to work.

About You

  • Experience of working with children, young people and/or families
  • Holistic approach with good assessment skills
  • Flexible and used to working on own initiative

Were driven by childrens needs, so you should be able to travel independently across the region

What We Offer

  • £26,000 to £27,000 per annum
  • 37.5 hours per week (job share applications are welcome)
  • Based in our Walsall Hospice (WS5 4NL)
  • Employee discounts from leading retailers
  • Employee gym discount scheme
  • Bike-to-Work scheme
  • Generous contribution to group personal pension plan or continuation of current NHS pension scheme
  • NHS pension scheme life assurance or Acorns group life assurance scheme

Interviews are scheduled to be held on 10 September

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be subject to an enhanced DBS check for children and will be asked to provide two satisfactory references.  In addition, candidates will be asked to provide evidence of immunisation against specific diseases or confirm their willingness to receive the necessary vaccinations.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Childrens Rights and support all children to be Rights Holders.

If you have any questions, please contact us at recruitment@acorns.org.uk

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Person Specification

Qualifications

Essential

  • Good standard of general education

Desirable

  • NVQ Level 2/3 in Health and Social Care or be willing to work towards

Experience

Essential

  • Experience of working with children, young people and/or families

Desirable

  • Experience of supporting families who have experienced loss or bereavement, Working with children with a life limiting/ life threatening palliative diagnosis
Person Specification

Qualifications

Essential

  • Good standard of general education

Desirable

  • NVQ Level 2/3 in Health and Social Care or be willing to work towards

Experience

Essential

  • Experience of working with children, young people and/or families

Desirable

  • Experience of supporting families who have experienced loss or bereavement, Working with children with a life limiting/ life threatening palliative diagnosis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Acorns Children’s Hospice Trust

Address

Black Country Hospice

Walstead Road

Walsall

West Midlands

WS5 4NL


Employer's website

https://www.acorns.org.uk/ (Opens in a new tab)

Employer details

Employer name

Acorns Children’s Hospice Trust

Address

Black Country Hospice

Walstead Road

Walsall

West Midlands

WS5 4NL


Employer's website

https://www.acorns.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Talent Acquisition Partner

Tanya Paul

tanya.paul@acorns.org.uk

07909109683

Details

Date posted

04 August 2025

Pay scheme

Other

Salary

£26,000 to £27,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

285756

Job locations

Black Country Hospice

Walstead Road

Walsall

West Midlands

WS5 4NL


Supporting documents

Privacy notice

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