Princess Alice Hospice

Senior Healthcare Assistant / Healthcare Assistant Night Response

The closing date is 30 October 2025

Job summary

Princess Alice Hospice is a charity supporting people in life, death and grief. Were dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.

Our Hospice at Home service brings the skills and expertise of our highly trained and dedicated specialist team directly into our patients homes. This allows patients, their families, and carers access to the vital support they need at home, when time matters most.

PLEASE APPLY VIA OUR WEBSITE: WWW.PAH.ORG.UK

Main duties of the job

PLEASE APPLY VIA OUR WEBSITE: WW.PAH.ORG.UK

We are looking for experienced, enthusiastic Healthcare Assistants to join our Night Response Hospice at Home team, giving our patients, their families, and carers both emotional and practical support to get the vital care they need.

You will work closely with the team to carry out personal care to patients to suit their individual needs, aimed at ensuring more people achieve their preferred place of care. You will work closely with the nursing staff to support both the patient and their surrounding network, providing both practical and emotional support.

We are looking for individuals with excellent communication and interpersonal skills. You must have experience of working within a nursing team on an In-patient Unit and/or in the Community, and have previous experience in nursing terminally ill patients, or be keen to learn and develop skills looking after terminally ill patients. For the SHCA role an NVQ 3 is essential, Healthcare assistants with a willingness to learn will receive in house training and support. You may be required to work flexibly across the 7-day working week. As you will be visiting patients in the community,you'll need to be a car driver with full driving licence.

About us

Princess Alice Hospice is a charity supporting people in life, death and grief. Were dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.

Details

Date posted

17 October 2025

Pay scheme

Other

Salary

£26,000 to £27,000 a year Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0024-PAH157

Job locations

West End Lane

Esher

Surrey

KT10 8NA


Job description

Job responsibilities

When working a shift on the Community Nursing Service, responsibilities will be carried out under the guidance of the patients Clinical Nurse and ESS Lead.

Carries out all personal care and activities of daily living for individual patients and groups of patients as required. Carries out delegated nursing activities to assist nursing staff, e.g. catheter and stoma care, eye and mouth care and report findings to nursing staff. Keeps nursing staff informed of observations and changes in condition relating to patient care. Assists with general orderliness and homely atmosphere of the patients own home as appropriate

Develops and maintains effective communication and liaison with patients, their families and carers.

Becomes familiar with, and follows the agreed Hospice policies and procedures

Contributes to maintaining the Hospices agreed philosophy, aims and objectives.

Works as part of the team to promote an atmosphere in the Community conducive to lifelong learning and high standards of care.

Promotes a safe environment for all patients, carers, visitors and staff in the Ward or the patients own home as appropriate.

The post holder may be asked to support the Hospice In-patient Unit on occasions where capacity threatens the fundamentals of core delivery. In these instances responsibilities will be carried out under the guidance of the Ward Manager / Clinical Lead and the Team Leader for the shift.

Job description

Job responsibilities

When working a shift on the Community Nursing Service, responsibilities will be carried out under the guidance of the patients Clinical Nurse and ESS Lead.

Carries out all personal care and activities of daily living for individual patients and groups of patients as required. Carries out delegated nursing activities to assist nursing staff, e.g. catheter and stoma care, eye and mouth care and report findings to nursing staff. Keeps nursing staff informed of observations and changes in condition relating to patient care. Assists with general orderliness and homely atmosphere of the patients own home as appropriate

Develops and maintains effective communication and liaison with patients, their families and carers.

Becomes familiar with, and follows the agreed Hospice policies and procedures

Contributes to maintaining the Hospices agreed philosophy, aims and objectives.

Works as part of the team to promote an atmosphere in the Community conducive to lifelong learning and high standards of care.

Promotes a safe environment for all patients, carers, visitors and staff in the Ward or the patients own home as appropriate.

The post holder may be asked to support the Hospice In-patient Unit on occasions where capacity threatens the fundamentals of core delivery. In these instances responsibilities will be carried out under the guidance of the Ward Manager / Clinical Lead and the Team Leader for the shift.

Person Specification

Personal Qualities and other requirements

Essential

  • Ability to deal with palliative care environment
  • Ability to work well as part of a team
  • Commitment to undertake shifts on the In-patient Unit and/or in the Community as
  • appropriate to maintain fitness to practice
  • Car Driver with Full Driving License
  • Awareness of, and commitment to the Mission, Vision and Values of the Hospice

Qualifications

Essential

  • Good standard of general education (GCSE English and Maths Grade C or equivalent)
  • Understanding of basic nursing care of patients
  • Essential requirements for AfC Band 3:
  • NVQ level 3 in Health and Social Care
  • YOU MUST HAVE THE RIGHT TO WORK IN THE UK

Particular Skills and Aptitude

Desirable

  • Ability to complete paperwork accurately with required information
  • Ability to establish and maintain effective communication with people
  • Ability to articulate in a clear and sensitive manner
  • Good interpersonal skills
  • Able to work within a stressful environment
  • Participate within the learning environment
  • Computer literacy

Experience

Essential

  • Experience of delivering a palliative approach to nursing care within a healthcare environment
  • Essential requirements for AfC Band 3 onwards:
  • Previous experience of working within a Ward and/or Community nursing team
  • Experience of nursing terminally ill patients and caring for their families in a Palliative/Oncology Setting
Person Specification

Personal Qualities and other requirements

Essential

  • Ability to deal with palliative care environment
  • Ability to work well as part of a team
  • Commitment to undertake shifts on the In-patient Unit and/or in the Community as
  • appropriate to maintain fitness to practice
  • Car Driver with Full Driving License
  • Awareness of, and commitment to the Mission, Vision and Values of the Hospice

Qualifications

Essential

  • Good standard of general education (GCSE English and Maths Grade C or equivalent)
  • Understanding of basic nursing care of patients
  • Essential requirements for AfC Band 3:
  • NVQ level 3 in Health and Social Care
  • YOU MUST HAVE THE RIGHT TO WORK IN THE UK

Particular Skills and Aptitude

Desirable

  • Ability to complete paperwork accurately with required information
  • Ability to establish and maintain effective communication with people
  • Ability to articulate in a clear and sensitive manner
  • Good interpersonal skills
  • Able to work within a stressful environment
  • Participate within the learning environment
  • Computer literacy

Experience

Essential

  • Experience of delivering a palliative approach to nursing care within a healthcare environment
  • Essential requirements for AfC Band 3 onwards:
  • Previous experience of working within a Ward and/or Community nursing team
  • Experience of nursing terminally ill patients and caring for their families in a Palliative/Oncology Setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Princess Alice Hospice

Address

West End Lane

Esher

Surrey

KT10 8NA


Employer's website

https://www.pah.org.uk/ (Opens in a new tab)


Employer details

Employer name

Princess Alice Hospice

Address

West End Lane

Esher

Surrey

KT10 8NA


Employer's website

https://www.pah.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

People Services

recruitment@pah.org.uk

01372461852

Details

Date posted

17 October 2025

Pay scheme

Other

Salary

£26,000 to £27,000 a year Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0024-PAH157

Job locations

West End Lane

Esher

Surrey

KT10 8NA


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