Community Outreach Coordinator

Job description

Job responsibilities

About the role:

Join Us as a Community Outreach Coordinator

Help us build a more compassionate, connected community.

Are you someone who loves building genuine relationships, connecting people, and exploring ways to work together for a greater good? Do you care deeply about ensuring others feel supported during life's most difficult moments? If so, this might be the perfect opportunity for you.

At Princess Alice Hospice, we believe everyone deserves compassionate, respectful care and that includes the families and communities who support them. As our new Community Outreach Coordinator, youll be a key link between the hospice and the wider community. You'll help build meaningful connections with local groups, community leaders, healthcare professionals, and individuals, ensuring people can access support that helps them live well, die well, and grieve well.

This is a brand-new role, and youll be part of a warm, collaborative team where your ideas and input will genuinely help shape our future work.

About You:

Youll play a hands-on role in:

• Growing partnerships with community organisations across Kingston and Richmond (local knowledge is a plus, but not essential)
• Promoting understanding of end-of-life care and how to access it
• Encouraging open conversations around death, dying, and grief
• Recruiting, training, and supporting a team of passionate volunteers
• Helping shape a new approach to community involvement at our hospice

To help you to achieve that, youll have excellent communication skills, be IT competent as well as flexible and adaptable, and comfortable liaising with a variety of people in a compassionate and considered manner.

Our benefits

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference to our community, we offer a range of great benefits, which include:

• 27 days annual leave, plus recognised public holidays - rising to 29 days after 5 years service and 33 days after 10 years service (pro rata for part time)
• educational and professional development opportunities
• monthly group reflections via Schwartz Rounds sessions
• free on-site parking
• tranquil Hospice grounds
• subsidised meals at our on-site restaurant
• Employee Assistance Programme
• access to Blue Light Card discount card
• access to our Group Pension Scheme
• Excellent changing facilities (with showers, fresh towels, and hairdryers)
• wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

If you share our values and want to make a meaningful difference, wed love to hear from you even if youre not sure you meet every requirement.

For further information or queries please contact the People Services Team by e-mail at recruitment@pah.org.uk

About Princess Alice Hospice:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

At Princess Alice Hospice we are committed to building a diverse, inclusive team. We especially welcome applications from people who are disabled, from the LGBTQ+ community, and from underrepresented communities in hospice care.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

Person Specification

Qualifications

Essential

• Qualifications and Training
• - Strong interpersonal skills, with a demonstrated ability to build trust and communicate effectively with people.
• - Ability to work independently and collaboratively within a team environment.
• - Digitally confident - comfortable using digital platforms for outreach, data tracking, and communication.
• - Work background and experience
• - Relevant experience in community engagement, outreach, social work, health-related field or the not-for-profit sector.
• - Experience of working with volunteers
• Particular skills and aptitudes
• -Compassionate Communicator: Ability to convey sensitive information with care, empathy, and professionalism.
• Community-Minded: Genuine commitment to empowering communities and strengthening the connection between the hospice and our communities.
• - Proactive Networker: Skilled in building and maintaining partnerships that benefit both the hospice and the community.
• - Culturally Sensitive: Awareness and respect for diverse cultural practices, beliefs, and values, particularly around end-of-life care.
• - Organized and Accountable: Strong time management and organisational skills, with attention to documentation and record-keeping.
• Personal qualities and other requirements
• - Knowledge of hospice care or previous experience in a healthcare setting.
• - Knowledge of either the Royal Boroughs of Kingston and Richmond or Surrey.
• - Multilingual skills or experience working within culturally diverse communities
• - Valid drivers licence and ability to travel within the geography as needed.
• - Awareness of, and commitment to the Mission, Vision and Values of the Hospice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Princess Alice Hospice

Address

West End Lane

Esher

Surrey

KT10 8NA

Employer's website

https://www.pah.org.uk/ (Opens in a new tab)