Princess Alice Hospice

Admissions and Discharge Coordinator Nurse

Information:

This job is now closed

Job summary

We are looking for a qualified Nurse to work as an Admission and Discharge Coordinator in the Hospice based multi-disciplinary Specialist Palliative Care In Patient Unit. The purpose of the role is to ensure a smooth transition for patients as they arrive and when they are discharged from the In-Patient Unit. You will work alongside the Multi-Disciplinary Team to provide holistic, person-centred care and support.

Main duties of the job

The post holder will work as an Admission and Discharge Coordinator in the Hospice based multi-disciplinary Specialist Palliative Care IPU.

About us

Is care at your core? It is at ours. Palliative and end-of life care is when true care matters most.

Here at Princess Alice Hospice, youll have the opportunity to make a satisfying, rewarding difference to the lives of our patients, their families and friends, and be supported every step of the way. Were small enough for you to see the impact your nursing skills have, and big enough to support you with training, experience and opportunities.

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

In November 2022, we were rated as overall Outstanding by the Care Quality Commission (CQC). The secret to our rating is simple. The CQC team commented on our focus on each persons individual needs and the expressed view that staff went 'the extra mile' with empathy and compassion. Its about having time to build valued relationships with your patients and their loved ones.

Details

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience £39k-£47k per annum

Contract

Permanent

Working pattern

Full-time

Reference number

B0024-24-0015PAH433

Job locations

West End Lane

Esher

Surrey

KT10 8NA


Job description

Job responsibilities

1. Accountability

1.1 To perform all functions of the post complying with the Hospice values, aims, policies and guidelines. When working as a member of the ward team the post-holder will be guided by the IPU Clinical Lead Nurses and Social Workers.

2. Clinical

2.1 Attend and participate in the daily MDT admissions meeting; gather information to ensure seamless transition to the IPU by establishing care and support needs. Identify any complex care needs and liaise with internal and external staff as needed.

2.2Coordinate with the medical team in relation to patient clerking to ensure a joined-up approach is taken. Oversee the admission documentation process, including; paperwork that is transferred with the patient. Take an active role in reviewing the required paperwork is completed on admission.

2.3Support with the management, including recording, of patients own drugs (PODs) as well as the ongoing development of the POD project.

2.4Participate in ward rounds and multi-disciplinary meetings proactively identifying patients who may be suitable for discharge and contributing information regarding the needs of patients who may be discharged.

2.5Working in conjunction with the IPU Social Workers, meet with patients and patientsrepresentatives with the aim of enabling a shared understanding of their likely needs on discharge. Keep patients and their chosen representative informed of discharge care planning in accordance with patients wishes.

2.6Liaise closely with relevant members of the multi-disciplinary team to ensure that all aspects of the discharge, e.g. equipment, transport, paperwork, medicines etc. have been considered and that discharge plans progress in a timely fashion, maximising chances that the patient will be discharged on the planned date to home or alternative care setting as appropriate.

2.7Liaise closely with external professionals e.g. District Nurses, Continuing Healthcare, other specialist teams to ensure they have a comprehensive handover of the patients ongoing care and support needs. Develop positive relationships with external providers through effective communication to build good working relationships.

2.8Support with making applications for ongoing care e.g. Continuing Healthcare assessments. Prepare other care plans and reports that may be needed to support with this process.

2.9Organise and facilitate meetings with nursing homes and care agencies to provide information regarding a patient needs to ensure a smooth transition to an onward place of care takes place.

2.10Liaise with the medical team and the external pharmacy to ensure TTOs/discharge medication are prepared accurately and in a timely way. Be pro-active in troubleshooting issues that arise and have a good working knowledge of the medicine management policies/ procedures.

2.11Maintain excellent communication with members of the multidisciplinary team.

2.12Maintain accurate, concise and up to date records providing the multi-disciplinary team with all necessary information in terms of discharge planning.

3. Professional

3.1 Ensures own registration with relevant professional body e.g. Nursing and Midwifery Council (NMC).

3.2 Positively commits to staff appraisal, performance and clinical supervision to ensure personalprofessional development.

3.3 Participates in educational programmes offered to staff.

3.4 Is able to demonstrate commitment to the values and behaviours of the organisation.

3.5Identify areas of practice where patient care can be improved and proactively aim to take forward any changes identified in relevant area overcoming barriers to change.

4. Educational

4.1To continue personal professional development, to ensure clinical effectiveness of self and to have a positive commitment to both providing and receiving clinical supervision.

4.2To participate in the development and delivery of formal educational programs for professionals within Princess Alice Hospice, the community and educational establishments.

4.3To provide training and support to the wider team around patient discharge, includingsupporting members of staff to complete discharge competencies.

5. Audit and research

5.1To develop mechanisms for auditing care and in conjunction with senior medical and nursing staff, participate in the development of multi-disciplinary audit.

5.2 To participate in and support nursing and collaborative clinical research in palliative care.

5.3 To critique current research into best practice

6. Other responsibilities

6.1 To act as an ambassador for Princess Alice Hospice at all times, including representing the Hospice in fundraising and PR activities as requested.

6.2 To support with inducting new members of the MDT onto the IPU ensuring they have a good understanding of the discharge process.

6.3 To receive and disseminate information through attendance at appropriate meetings and liaison with other hospices and palliative care teams.

6.4 To undertake any other such duties or general tasks and hours of work as may reasonably be required and to work in other locations within the hospice organisation.

6.5 This job description covers the major responsibilities to be carried out and may be amended in the light of changing needs of the organisation. Consultation will occur before any such changes take place.

Job description

Job responsibilities

1. Accountability

1.1 To perform all functions of the post complying with the Hospice values, aims, policies and guidelines. When working as a member of the ward team the post-holder will be guided by the IPU Clinical Lead Nurses and Social Workers.

2. Clinical

2.1 Attend and participate in the daily MDT admissions meeting; gather information to ensure seamless transition to the IPU by establishing care and support needs. Identify any complex care needs and liaise with internal and external staff as needed.

2.2Coordinate with the medical team in relation to patient clerking to ensure a joined-up approach is taken. Oversee the admission documentation process, including; paperwork that is transferred with the patient. Take an active role in reviewing the required paperwork is completed on admission.

2.3Support with the management, including recording, of patients own drugs (PODs) as well as the ongoing development of the POD project.

2.4Participate in ward rounds and multi-disciplinary meetings proactively identifying patients who may be suitable for discharge and contributing information regarding the needs of patients who may be discharged.

2.5Working in conjunction with the IPU Social Workers, meet with patients and patientsrepresentatives with the aim of enabling a shared understanding of their likely needs on discharge. Keep patients and their chosen representative informed of discharge care planning in accordance with patients wishes.

2.6Liaise closely with relevant members of the multi-disciplinary team to ensure that all aspects of the discharge, e.g. equipment, transport, paperwork, medicines etc. have been considered and that discharge plans progress in a timely fashion, maximising chances that the patient will be discharged on the planned date to home or alternative care setting as appropriate.

2.7Liaise closely with external professionals e.g. District Nurses, Continuing Healthcare, other specialist teams to ensure they have a comprehensive handover of the patients ongoing care and support needs. Develop positive relationships with external providers through effective communication to build good working relationships.

2.8Support with making applications for ongoing care e.g. Continuing Healthcare assessments. Prepare other care plans and reports that may be needed to support with this process.

2.9Organise and facilitate meetings with nursing homes and care agencies to provide information regarding a patient needs to ensure a smooth transition to an onward place of care takes place.

2.10Liaise with the medical team and the external pharmacy to ensure TTOs/discharge medication are prepared accurately and in a timely way. Be pro-active in troubleshooting issues that arise and have a good working knowledge of the medicine management policies/ procedures.

2.11Maintain excellent communication with members of the multidisciplinary team.

2.12Maintain accurate, concise and up to date records providing the multi-disciplinary team with all necessary information in terms of discharge planning.

3. Professional

3.1 Ensures own registration with relevant professional body e.g. Nursing and Midwifery Council (NMC).

3.2 Positively commits to staff appraisal, performance and clinical supervision to ensure personalprofessional development.

3.3 Participates in educational programmes offered to staff.

3.4 Is able to demonstrate commitment to the values and behaviours of the organisation.

3.5Identify areas of practice where patient care can be improved and proactively aim to take forward any changes identified in relevant area overcoming barriers to change.

4. Educational

4.1To continue personal professional development, to ensure clinical effectiveness of self and to have a positive commitment to both providing and receiving clinical supervision.

4.2To participate in the development and delivery of formal educational programs for professionals within Princess Alice Hospice, the community and educational establishments.

4.3To provide training and support to the wider team around patient discharge, includingsupporting members of staff to complete discharge competencies.

5. Audit and research

5.1To develop mechanisms for auditing care and in conjunction with senior medical and nursing staff, participate in the development of multi-disciplinary audit.

5.2 To participate in and support nursing and collaborative clinical research in palliative care.

5.3 To critique current research into best practice

6. Other responsibilities

6.1 To act as an ambassador for Princess Alice Hospice at all times, including representing the Hospice in fundraising and PR activities as requested.

6.2 To support with inducting new members of the MDT onto the IPU ensuring they have a good understanding of the discharge process.

6.3 To receive and disseminate information through attendance at appropriate meetings and liaison with other hospices and palliative care teams.

6.4 To undertake any other such duties or general tasks and hours of work as may reasonably be required and to work in other locations within the hospice organisation.

6.5 This job description covers the major responsibilities to be carried out and may be amended in the light of changing needs of the organisation. Consultation will occur before any such changes take place.

Person Specification

Qualifications

Essential

  • Current relevant professional body registration NMC
  • RGN qualification
  • European Certificate Essential Palliative Care Course ECEPC or willingness to undertake
  • Willingness to undertake Advance Communication Skills course
  • Willingness to undertake Assessors qualification

Experience

Essential

  • Post registration experience
  • Experience of specialist palliative care within a multi - disciplinary team on an in-patient unit and/or in the community as appropriate
  • Evidence of commitment to develop skills and knowledge in specialist palliative care
  • Evidence of continuing professional development
  • Knowledge of current healthcare and nursing policy and provision
  • Understanding of specialist palliative care provision

Particular skills and experience

Essential

  • Evidence of highly developed communication skills both written and verbal ability to communicate effectively in person, over the telephone and via e-mail.
  • Ability to work under pressure/ respond to time sensitive situations.
  • Advocacy skills
  • Excellent problem-solving skills
  • Ability to work autonomously
  • Ability to work effectively in an emotionally demanding environment
  • Computer literate; able to keep accurate records and be able to prepare referrals/ reports in written and electronic form.
  • Decision making skills
  • Organisational skills

Personal qualities and other requirements

Essential

  • Flexible, motivated, self-directed
  • Pleasant and calm manner
  • Ability to work under pressure
  • Ability to work well within a team
  • Awareness of, and commitment to the Mission, Vision and Values of the Hospice
Person Specification

Qualifications

Essential

  • Current relevant professional body registration NMC
  • RGN qualification
  • European Certificate Essential Palliative Care Course ECEPC or willingness to undertake
  • Willingness to undertake Advance Communication Skills course
  • Willingness to undertake Assessors qualification

Experience

Essential

  • Post registration experience
  • Experience of specialist palliative care within a multi - disciplinary team on an in-patient unit and/or in the community as appropriate
  • Evidence of commitment to develop skills and knowledge in specialist palliative care
  • Evidence of continuing professional development
  • Knowledge of current healthcare and nursing policy and provision
  • Understanding of specialist palliative care provision

Particular skills and experience

Essential

  • Evidence of highly developed communication skills both written and verbal ability to communicate effectively in person, over the telephone and via e-mail.
  • Ability to work under pressure/ respond to time sensitive situations.
  • Advocacy skills
  • Excellent problem-solving skills
  • Ability to work autonomously
  • Ability to work effectively in an emotionally demanding environment
  • Computer literate; able to keep accurate records and be able to prepare referrals/ reports in written and electronic form.
  • Decision making skills
  • Organisational skills

Personal qualities and other requirements

Essential

  • Flexible, motivated, self-directed
  • Pleasant and calm manner
  • Ability to work under pressure
  • Ability to work well within a team
  • Awareness of, and commitment to the Mission, Vision and Values of the Hospice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Princess Alice Hospice

Address

West End Lane

Esher

Surrey

KT10 8NA


Employer's website

https://www.pah.org.uk/ (Opens in a new tab)


Employer details

Employer name

Princess Alice Hospice

Address

West End Lane

Esher

Surrey

KT10 8NA


Employer's website

https://www.pah.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

People Services

recruitment@pah.org.uk

Details

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience £39k-£47k per annum

Contract

Permanent

Working pattern

Full-time

Reference number

B0024-24-0015PAH433

Job locations

West End Lane

Esher

Surrey

KT10 8NA


Supporting documents

Privacy notice

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