Job summary
The Estates Operative (Porter) at St Lukes Hospice plays a key role in maintaining a safe, welcoming, and dignified environment for patients, families, and staff. Combining practical operational tasks with sensitive support duties, the role involves portering, basic maintenance, event setup, and mortuary support. This position ensures smooth day-to-day operations across our sites, supporting the delivery of compassionate care throughout the hospice.
Main duties of the job
The Estates Operative provides hands-on assistance across the hospice, including transporting patients, equipment, and supplies; setting up rooms and public areas; supporting waste management and fleet maintenance; performing basic maintenance tasks; and assisting with events. In addition, the role includes mortuary duties, ensuring deceased patients are handled with dignity and liaising sensitively with families and funeral directors. The postholder contributes to health, safety, and compliance, completing statutory checks and supporting risk assessments, while working collaboratively across teams to ensure smooth operations.
About us
St Lukes Hospice is dedicated to providing exceptional care and support for patients and their families. Our compassionate, professional teams work with dignity and respect to deliver the highest standards of care across all services. We are committed to creating an inclusive environment where everyone feels valued and supported, and our staff have opportunities for ongoing training, development, and personal growth. Joining St Lukes means becoming part of a team that makes a meaningful difference in the community every day.
Job description
Job responsibilities
Transport patients, equipment, and supplies safely.
Set up rooms and public areas for clinical or family use.
Assist with waste disposal, fleet checks, and light maintenance.
Support event setups, including the Festival of Light.
Handle mortuary duties with professionalism and compassion.
Adhere to health, safety, and infection control policies.
Communicate sensitively with patients, families, and colleagues.
Job description
Job responsibilities
Transport patients, equipment, and supplies safely.
Set up rooms and public areas for clinical or family use.
Assist with waste disposal, fleet checks, and light maintenance.
Support event setups, including the Festival of Light.
Handle mortuary duties with professionalism and compassion.
Adhere to health, safety, and infection control policies.
Communicate sensitively with patients, families, and colleagues.
Person Specification
Experience
Essential
- Experience in a customer-facing, support, or operational role.
- Experience undertaking tasks that require safe manual handling.
- Understanding of basic health and safety principles (e.g., safe lifting, infection control, working safely with equipment).
- Experience working as part of a team in a busy environment.
- Experience maintaining simple records or completing logs accurately.
- Previous experience as a porter or facilities/estates assistant.
- Experience supporting events or room setups.
Desirable
- Experience in a healthcare or hospice setting.
- Experience with vehicle checks or supporting fleet management.
Person Specification
Experience
Essential
- Experience in a customer-facing, support, or operational role.
- Experience undertaking tasks that require safe manual handling.
- Understanding of basic health and safety principles (e.g., safe lifting, infection control, working safely with equipment).
- Experience working as part of a team in a busy environment.
- Experience maintaining simple records or completing logs accurately.
- Previous experience as a porter or facilities/estates assistant.
- Experience supporting events or room setups.
Desirable
- Experience in a healthcare or hospice setting.
- Experience with vehicle checks or supporting fleet management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.