Job summary
An
excellent opportunity has arisen for an enthusiastic and skilled IT Support
Assistant to join our team at Halton Haven Hospice.
The IT Support
Assistant will provide day-to-day technical support to staff and volunteers,
helping to maintain our core systems (Microsoft 365/Teams, EMIS, XERO,
Donorflex, HR, EPOS, etc.) and working closely with the Associate Director of
IT & Transformation to deliver resilient, secure and reliable IT services.
This position is based at Halton Haven Hospice in Runcorn (WA7 6EP). Regular
on-site attendance is a requirement of the role
The Hospice is a
healthcare charity that delivers vital care to people suffering from life
limiting illnesses across Halton, with staff who work in medical, nursing and
care roles together with those who work with our income generation service that
supports our fundraising. We employ
around 60 staff.
Please
submit your application by completing the application form and submitting to
our HR department, recruitment@haltonhaven.co.uk
Main duties of the job
Job Summary
Act as the first point of contact for IT issues,
providing technical support on hardware, software, and network matters.
Support account management (creation, modification,
disabling) while ensuring compliance with GDPR, NHS Digital requirements, and
other data security regulations through system updates, security monitoring,
and controlled user access.
Assist with the maintenance and updating of IT
equipment, asset registers, licences, and warranties.
Provide
support for key hospice systems, including:
Office 365
EMIS
Electronic Prescribing system
Xero
Donorflex
HR systems
EPOS
Vantage
Escalate
issues appropriately to the Associate Director or external support providers.
Support
training sessions, user guides, and IT clinics to build staff IT confidence.
Assist in
the implementation of new applications, upgrades, and security improvements in
line with the hospices digital transformation strategy. This includes
supporting the expansion of digital clinical systems and approaches that: o Enhance
patient care o Streamline
workflows o Improve
staff efficiency
Provide
cover for certain IT-related Associate Director responsibilities during periods
of absence (with training provided).
About us
The Hospice is a
healthcare charity that delivers vital care to people suffering from life
limiting illnesses across Halton, with staff who work in medical, nursing and
care roles together with those who work with our income generation service that
supports our fundraising. We employ
around 60 staff.
The
ideal candidate will provide outstanding customer-focused support, communicate
clearly with non-technical users, and show strong troubleshooting skills with a
willingness to learn and develop.
Job description
Job responsibilities
Act as the first point of contact for IT issues,
providing technical support on hardware, software, and network matters.
Support account management (creation, modification,
disabling) while ensuring compliance with GDPR, NHS Digital requirements, and
other data security regulations through system updates, security monitoring,
and controlled user access.
Assist with the maintenance and updating of IT
equipment, asset registers, licences, and warranties.
Provide
support for key hospice systems, including:
Office 365
EMIS
Electronic Prescribing system
Xero
Donorflex
HR systems
EPOS
Vantage
Escalate
issues appropriately to the Associate Director or external support providers.
Support
training sessions, user guides, and IT clinics to build staff IT confidence.
Assist in
the implementation of new applications, upgrades, and security improvements in
line with the hospices digital transformation strategy. This includes
supporting the expansion of digital clinical systems and approaches that: o Enhance
patient care o Streamline
workflows o Improve
staff efficiency
Provide
cover for certain IT-related Associate Director responsibilities during periods
of absence (with training provided).
Job description
Job responsibilities
Act as the first point of contact for IT issues,
providing technical support on hardware, software, and network matters.
Support account management (creation, modification,
disabling) while ensuring compliance with GDPR, NHS Digital requirements, and
other data security regulations through system updates, security monitoring,
and controlled user access.
Assist with the maintenance and updating of IT
equipment, asset registers, licences, and warranties.
Provide
support for key hospice systems, including:
Office 365
EMIS
Electronic Prescribing system
Xero
Donorflex
HR systems
EPOS
Vantage
Escalate
issues appropriately to the Associate Director or external support providers.
Support
training sessions, user guides, and IT clinics to build staff IT confidence.
Assist in
the implementation of new applications, upgrades, and security improvements in
line with the hospices digital transformation strategy. This includes
supporting the expansion of digital clinical systems and approaches that: o Enhance
patient care o Streamline
workflows o Improve
staff efficiency
Provide
cover for certain IT-related Associate Director responsibilities during periods
of absence (with training provided).
Person Specification
Conditional and Compliance Checks
Essential
- Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc.
Qualifications
Essential
- Nationally recognised IT Support qualification or Degree in
- Computer Science, IT, or relevant experience.
- Proven experience as an IT
- Support Assistant or similar role
- Excellent problem-solving and troubleshooting skills
- Strong Knowledge of Windows 11 & Office 365, software, and networks
- Knowledge of cybersecurity best practices; Remote working and cloud-based systems; Training and user support delivery
- Ability to diagnose and resolve technical issues
- Computer Literate
- Excellent Communication skills
- Ability to develop strong working relationships internally and externally
- Good understanding of GDPR and confidentiality
- Self motivation
- Commitment to personal and professional development
- Effective time management skills
- Flexibility
- Open, honest approach
Desirable
- Good understanding of LAN/WAN networks
- Strong attention to detail
- An ability to demonstrate reasoning skills to address challenge
- An ability to organise self and others
Person Specification
Conditional and Compliance Checks
Essential
- Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc.
Qualifications
Essential
- Nationally recognised IT Support qualification or Degree in
- Computer Science, IT, or relevant experience.
- Proven experience as an IT
- Support Assistant or similar role
- Excellent problem-solving and troubleshooting skills
- Strong Knowledge of Windows 11 & Office 365, software, and networks
- Knowledge of cybersecurity best practices; Remote working and cloud-based systems; Training and user support delivery
- Ability to diagnose and resolve technical issues
- Computer Literate
- Excellent Communication skills
- Ability to develop strong working relationships internally and externally
- Good understanding of GDPR and confidentiality
- Self motivation
- Commitment to personal and professional development
- Effective time management skills
- Flexibility
- Open, honest approach
Desirable
- Good understanding of LAN/WAN networks
- Strong attention to detail
- An ability to demonstrate reasoning skills to address challenge
- An ability to organise self and others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
