Quality Assurance Assistant

Job description

Job responsibilities

Key Tasks Quality Assurance Responsible for collating data required to inform monthly quality reporting. This involves liaising with key personnel across several departments to ensure the data is received in good time in order to input and publish reports to schedule. Maintenance of up-to-date patient data appropriate to facilitate external and internal reportingAssisting in the production of quality and governance reports following receipt of necessary data and sharing the report with all appropriate stakeholders.

Support the Quality Assurance Manager in responding to information requests in a timely manner and within requested timescales.

Assisting with audit processes throughout the Hospice. Promoting infection control and assisting in appropriate campaigns. Assisting with the Hospice Clinical Governance/Patient Safety Meetings e.g. setting up a meeting schedule, setting an agenda for the meeting, producing minutes of the meeting.

Assisting with the preparation of a Quality Assurance Report for the Clinical Governance meeting.

Attendance at appropriate meetings, such as Clinical Governance Meetings. Use of IT skills to demonstrate and evidence quality data. Assisting with the maintenance of the Hospice risk register. Assist in incident reporting processes, supporting the investigation of incidents as required.

Assisting with appropriate incident reporting to external stakeholders in a robust and timely manner. Liaise with external colleagues as required to feed into locality data collection.

Participation in patient and carer feedback processes, including working with the Hospice Patient and Carer Representative. Support Halton Haven Hospice to meet all regulatory, mandatory and statuary requirements, such as Care Quality Commission regulations and contractual service specifications. Ensuring that the Hospice is familiar with the latest requirements from CQC in terms of evidencing Quality Statements and inspection processes. Assessing how the Hospice meets the Quality Statements and having the assessment of evidence of compliance available.

Also ensuring that any gaps in evidence have action plans. Assisting with the production of the Hospice annual Quality Account, ensuring that it is produced on time for presentation to stakeholders and then having the final version ready for publication at the end of June.

Assisting with Policy Reviews to a set schedule, ensuring that each Hospice Department reviews existing policies or produces new policies as required. Maintain professional development in line with amendments to Quality Assurance specific requirements Policies and Procedures Understand and comply with the policies and practices of Halton Haven Hospice.

Undertaking of policy development and review in line with set schedule of work Attend statutory training in accordance with Halton Haven Hospice requirements.

Health and Safety The post holder must familiarise themselves with matters relating to health and safety management as they affect them personally and/or Halton Haven Hospice reporting any potential risks to life or property immediately in accordance with the Halton Haven Hospice Health & Safety policy and procedures.

Staff must use all equipment provided to undertake their role safely.

Other Maintain absolute confidentiality in all areas of work. Always behave with complete integrity, respect and professional dignity ensuring actions enhance the reputation of themselves and charity. Any other duties commensurate with the grade and post.

Safeguarding

It is the responsibility of the Hospice Trustees to oversee the implementation of the Safeguarding policies, supported operationally by the Executive Management Team. While the Hospice Safeguarding Lead has primary legal responsibility for safeguarding at the Hospice, it is the everyday responsibility of each member of staff to actively safeguard our patients, service users and their families.

All staff, volunteers and trustees working for, or on behalf of, Halton Haven Hospice have a duty to not only promote the welfare and safety of adults at risk but to also report incidents of potential or actual harm.

Safeguarding Adults training, Safeguarding Children training, and Prevent Awareness training and Mental Capacity training are mandatory for all staff members. The Hospices recruitment policies and procedures include legislative checks to ensure candidates are suitable for appointment. The Hospice shall recruit in line with this policy and procedure to protect those in its care as far as is reasonably practicable. Equality and Inclusion Promote a culture which respects and values diversity, and support patients, visitors, and staff in exercising their rights. Foster an environment

and service which strives to reflect the diversity of individual needs within the Hospice. Promote and demonstrate awareness of anti-discriminatory practice or behavior which undermines equality and diversity in accordance with organisational policies and current legislation. Ensuring compliance and assisting in producing reports for stakeholders in respect to the Hospices compliance with Equality and Inclusion criteria.

NOTE: The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Any offer of employment will be conditional and subject to pre-employment checks as deemed appropriate to the role including identity, DBS, qualification, right-towork, reference checks etc.

Person Specification

Skills and Knowledge

Essential

• Proven ICT, especially Excel and other MS Office Suite skills Ability to write and understand high level documentation in healthcare Ability to work to tight deadlines and to manage a structured schedule Excellent communication skills, both written and verbal Research skills for facilitating policy writing Excellent time management and ability to prioritise conflicting work demands

Desirable

• Understanding of palliative care

Experience

Essential

• Experience of working with and analysing quantitative and qualitative data/information, report writing and data returns Presenting prepared information and reports to individuals, small groups and meetings.

Desirable

• Experience of working with staff and volunteers Experience of working in a charity Experience of health informatics packages such as EMIS and Vantage Clinical background

Qualifications

Essential

• Educated to at least Level 2 (GCSE or Equivalent) in numeracy and literacy or equivalent experience ECDL (Level 2) or equivalent ICT qualification or evidence of extensive IT experience as part of an administrative role

Desirable

• Further education or general training relevant to the role

Personal Qualities

Essential

• Highly motivated, can demonstrate initiative, team player who can manage and work independently and can demonstrate a positive and flexible approach Ability to maintain confidentiality and data protection standards in all areas of work

Compliance Checks

Essential

• This role is subject to pre-employment checks as deemed appropriate to the role including identity, DBS, qualification, right-to-work, reference checks etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Halton Haven Hospice

Address

Halton Haven Hospice

Barnfield Avenue

Murdishaw

Runcorn

Cheshire

WA7 6EP

Employer's website

https://WWW.HALTONHAVEN.ORG.UK (Opens in a new tab)