Job summary
Management of various stakeholder compliance
schedules, which have been set up to facilitate timely reporting of required
assurance data (including quarterly safeguarding report and bi-annual
safeguarding audit).
Responsible for collating data and writing reports
required to for monthly, quarterly and annual quality reporting. This involves
liaising with key personnel across several departments to ensure the data is
received in good time in order to produce and publish reports to set schedules.
Responsible for ensuring that various Hospice
departments produce and share their required reports for appropriate
sharing with stakeholders ahead of
attendance at meetings as required.
Support the Hospice Executive Management Team to
respond to information requests in a timely manner and within regulatory bodies
timescales.
Managing audit processes throughout the Hospice to a
schedule set at the beginning of each year
Managing Policy Reviews to a set schedule, ensuring
that each Hospice Department reviews existing policies or produces new policies
as required.
Attendance at appropriate meetings such as internal
Clinical Governance/Patient Safety Meetings and Contract, Quality and
Performance Group Meetings with M&C ICB
Maintenance of the Hospice Risk Register
Main duties of the job
Assist the incident reporting processes, supporting
the investigation of incidents as required.
Ensuring appropriate incident reporting to external
stakeholders in a robust and timely manner.
Liaise with external colleagues as required to feed
into locality data collection, such as Hospice Collaborative and Hospice UK
requirements.
Managing patient and carer feedback processes,
including working with the Hospice Patient and Carer Representative.
Managing the Hospice Clinical Governance/Patient
Safety Meeting. Setting up a meeting schedule, setting an agenda for the
meeting. Ensuring minutes of the meeting
are produced. Preparing a Quality Assurance Report for the meeting for
discussion at the meeting.
Supplying reports as requested for the Hospice Board
of Trustee meetings.
Managing the production of the Hospice annual
Quality Account, ensuring that it is produced on time for presentation to
stakeholders and then having the final version ready for publication at the end
of June.
Assisting the Controlled Drug Accountable Officer
with appropriate reporting.
Assisting the Registered Manager with appropriate
notifications to the Care Quality Commission.
Managing the collation, processing and maintenance
of up-to-date patient data appropriate to facilitate external and internal
reporting
About us
Halton Haven Hospice provides Specialist
Palliative and End of Life Care to the people of Halton and surrounding areas
who are living with a life limiting illness. We reach a population of
approximately 129,000 people and provide all of our services for free. We
provide holistic care for our patients, and their loved ones, taking care of
their physical and emotional needs so that they can focus on creating cherished
memories for as long as possible.
We are a registered charity working in
partnership with the NHS and although we receive some funding, our wonderful
community who support and raise much needed funds enabling us to continue our
vital work.
By joining the team at Halton Haven, you
will be greeted with a warm welcome from day one and will receive an inclusive
induction programme to support you through your early days. Each role at the
Haven makes a real difference to our patients and their loved ones and we are
committed to ensuring all our staff feel supported and valued in their roles.
Job description
Job responsibilities
Key Tasks
Quality
Assurance
Management of various stakeholder compliance
schedules, which have been set up to facilitate timely reporting of required
assurance data (including quarterly safeguarding report and bi-annual
safeguarding audit).
Responsible for collating data and writing reports
required to for monthly, quarterly and annual quality reporting. This involves
liaising with key personnel across several departments to ensure the data is
received in good time in order to produce and publish reports to set schedules.
Responsible for ensuring that various Hospice
departments produce and share their required reports for appropriate
sharing with stakeholders ahead of
attendance at meetings as required.
Support the Hospice Executive Management Team to
respond to information requests in a timely manner and within regulatory bodies
timescales.
Managing audit processes throughout the Hospice to a
schedule set at the beginning of each year
Managing Policy Reviews to a set schedule, ensuring
that each Hospice Department reviews existing policies or produces new policies
as required.
Attendance at appropriate meetings such as internal
Clinical Governance/Patient Safety Meetings and Contract, Quality and
Performance Group Meetings with M&C ICB
Maintenance of the Hospice Risk Register.
Assist the incident reporting processes, supporting
the investigation of incidents as required.
Ensuring appropriate incident reporting to external
stakeholders in a robust and timely manner.
Liaise with external colleagues as required to feed
into locality data collection, such as Hospice Collaborative and Hospice UK
requirements.
Managing patient and carer feedback processes,
including working with the Hospice Patient and Carer Representative.
Managing the Hospice Clinical Governance/Patient
Safety Meeting. Setting up a meeting schedule, setting an agenda for the
meeting. Ensuring minutes of the meeting
are produced. Preparing a Quality Assurance Report for the meeting for
discussion at the meeting.
Supplying reports as requested for the Hospice Board
of Trustee meetings.
Managing the production of the Hospice annual
Quality Account, ensuring that it is produced on time for presentation to
stakeholders and then having the final version ready for publication at the end
of June.
Assisting the Controlled Drug Accountable Officer
with appropriate reporting.
Assisting the Registered Manager with appropriate
notifications to the Care Quality Commission.
Managing the collation, processing and maintenance
of up-to-date patient data appropriate to facilitate external and internal
reporting
Ensuring that the Hospice is familiar with the
latest requirements from CQC in terms of evidencing Quality Statements and
inspection processes. Assessing how the Hospice meets the Quality Statements
and having the assessment of evidence of compliance available. Also ensuring
that any gaps in evidence have action plans.
Policies
and Procedures
Understand and comply with the policies and
practices of Halton Haven Hospice.
Attend statutory training in accordance with Halton
Haven Hospice requirements.
Health and
Safety
The post holder must familiarise themselves with
matters relating to health and safety management as they affect them personally
and/or Halton Haven Hospice reporting any potential risks to life or property
immediately in accordance with the Halton Haven Hospice Health & Safety
policy and procedures. Staff must use all equipment provided to undertake their
role safely.
Other
Maintain absolute confidentiality in all areas of
work.
Always behave with complete integrity, respect and
professional dignity ensuring actions enhance the reputation of themselves and
the charity.
Any other duties commensurate with the grade and
post.
Job description
Job responsibilities
Key Tasks
Quality
Assurance
Management of various stakeholder compliance
schedules, which have been set up to facilitate timely reporting of required
assurance data (including quarterly safeguarding report and bi-annual
safeguarding audit).
Responsible for collating data and writing reports
required to for monthly, quarterly and annual quality reporting. This involves
liaising with key personnel across several departments to ensure the data is
received in good time in order to produce and publish reports to set schedules.
Responsible for ensuring that various Hospice
departments produce and share their required reports for appropriate
sharing with stakeholders ahead of
attendance at meetings as required.
Support the Hospice Executive Management Team to
respond to information requests in a timely manner and within regulatory bodies
timescales.
Managing audit processes throughout the Hospice to a
schedule set at the beginning of each year
Managing Policy Reviews to a set schedule, ensuring
that each Hospice Department reviews existing policies or produces new policies
as required.
Attendance at appropriate meetings such as internal
Clinical Governance/Patient Safety Meetings and Contract, Quality and
Performance Group Meetings with M&C ICB
Maintenance of the Hospice Risk Register.
Assist the incident reporting processes, supporting
the investigation of incidents as required.
Ensuring appropriate incident reporting to external
stakeholders in a robust and timely manner.
Liaise with external colleagues as required to feed
into locality data collection, such as Hospice Collaborative and Hospice UK
requirements.
Managing patient and carer feedback processes,
including working with the Hospice Patient and Carer Representative.
Managing the Hospice Clinical Governance/Patient
Safety Meeting. Setting up a meeting schedule, setting an agenda for the
meeting. Ensuring minutes of the meeting
are produced. Preparing a Quality Assurance Report for the meeting for
discussion at the meeting.
Supplying reports as requested for the Hospice Board
of Trustee meetings.
Managing the production of the Hospice annual
Quality Account, ensuring that it is produced on time for presentation to
stakeholders and then having the final version ready for publication at the end
of June.
Assisting the Controlled Drug Accountable Officer
with appropriate reporting.
Assisting the Registered Manager with appropriate
notifications to the Care Quality Commission.
Managing the collation, processing and maintenance
of up-to-date patient data appropriate to facilitate external and internal
reporting
Ensuring that the Hospice is familiar with the
latest requirements from CQC in terms of evidencing Quality Statements and
inspection processes. Assessing how the Hospice meets the Quality Statements
and having the assessment of evidence of compliance available. Also ensuring
that any gaps in evidence have action plans.
Policies
and Procedures
Understand and comply with the policies and
practices of Halton Haven Hospice.
Attend statutory training in accordance with Halton
Haven Hospice requirements.
Health and
Safety
The post holder must familiarise themselves with
matters relating to health and safety management as they affect them personally
and/or Halton Haven Hospice reporting any potential risks to life or property
immediately in accordance with the Halton Haven Hospice Health & Safety
policy and procedures. Staff must use all equipment provided to undertake their
role safely.
Other
Maintain absolute confidentiality in all areas of
work.
Always behave with complete integrity, respect and
professional dignity ensuring actions enhance the reputation of themselves and
the charity.
Any other duties commensurate with the grade and
post.
Person Specification
Experience
Essential
- Experience of leading a small team in quality assurance, data management and regulatory compliance
-
- Experience of working with and analyzing quantitative and qualitative data/information, report writing and data returns
- Presenting information to senior teams/Trustees and external stake holders
Desirable
- Experience of working with staff and volunteers
- Experience of working in a charity
-
- Experience of EMIS
- Clinical background
Qualifications
Essential
- Educated to at least Level 3 (A Level or Equivalent) in numeracy and literacy or equivalent experience
- ECDL (Level 2) or equivalent IT qualification or evidence of extensive IT experience as part of an administrative role.
Desirable
- Further education or general training relevant to the role
Key Skills & Competancies
Essential
- Proven Excel and other MS Office Suite skills
- Ability to write and understand high level documentation in healthcare
- Ability to work to tight deadlines and to manage a structured schedule
- Excellent communication skills, both written and verbal
- Research skills facilitating Policy writing
- Excellent time management and ability to prioritise conflicting work demands
Desirable
- Understanding of palliative care
- Basic understanding of Hospice movement
Person Specification
Experience
Essential
- Experience of leading a small team in quality assurance, data management and regulatory compliance
-
- Experience of working with and analyzing quantitative and qualitative data/information, report writing and data returns
- Presenting information to senior teams/Trustees and external stake holders
Desirable
- Experience of working with staff and volunteers
- Experience of working in a charity
-
- Experience of EMIS
- Clinical background
Qualifications
Essential
- Educated to at least Level 3 (A Level or Equivalent) in numeracy and literacy or equivalent experience
- ECDL (Level 2) or equivalent IT qualification or evidence of extensive IT experience as part of an administrative role.
Desirable
- Further education or general training relevant to the role
Key Skills & Competancies
Essential
- Proven Excel and other MS Office Suite skills
- Ability to write and understand high level documentation in healthcare
- Ability to work to tight deadlines and to manage a structured schedule
- Excellent communication skills, both written and verbal
- Research skills facilitating Policy writing
- Excellent time management and ability to prioritise conflicting work demands
Desirable
- Understanding of palliative care
- Basic understanding of Hospice movement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
