Job responsibilities
Leadership &
Management
1.
Support
staff nurses and nurse associates in their day-to-day responsibilities of
coordinating and directing staff and volunteers to ensure time and resources
are managed through efficient teamworking.
2.
Lead
on induction of new staff and ensure all staff have a 3-month 1-1 recorded
discussion, an annual appraisal, inclusive of bank staff and that volunteers
have an annual opportunity to review their role.
3.
Have
an active role supporting the Head of Clinical Operations with on-going
recruitment of future staff and volunteers.
4.
Ensure
that staff and volunteers have a clear understanding of their duties and
responsibilities and of the standards of performance and conduct expected of
them
undertaking initial/informal stages of HR
policies e.g., absence, performance management (capability); disciplinary and
grievance investigations.
5.
Work
flexibly across the organisation and through all departments and sites as
required to support the delivery of the Mary Anns care services.
6.
Responsible
for ensuring right skill set of staff are available for efficient and effective
service delivery across the clinical services on a 7 day a week basis through
careful planning of duty rotas and deploying staff appropriately according to
their skills and experience.
7.
Work
with the Head of Clinical Operations in implementing and reviewing clinical
practices to ensure that they are evidence based and cost effective.
8.
Contribute towards the new ways of working which support organisational
objectives and service improvement.
9.
Ensure
agreed polices within area of responsibility are adhered to and actively
contribute to policy reviews and development.
10. Act as a role
model to staff and volunteers.
11. Encourage all
staff to participate in clinical (depending on role) and reflective supervision
in conjunction with Mary Anns framework.
12. Ensure that high
standards of cleanliness, tidiness and décor are maintained in the clinical
areas ensuring environmental and infection control standards are adhered to.
13. Oversee all key
worker roles and activities relevant to clinical services.
14. Work with
multi-professional colleagues internally and externally.
15. Lead and support
processes of change demonstrating responsibility, professionalism and
integrity.
16. Contribute to the delivery of Mary Anns
clinical audit programme, including participation and supporting clinical staff
to undertake audits and the learning outcomes/service developments which
result; ultimately contributing to the assurance of quality standards and
clinical governance of care provided.
17. Maintain high standards of practice in accordance with your professional registration.
18. Have awareness and
support the Head of Clinical Operations in the handling of complaints relating
to clinical services.
19. Promote clinical
incident reporting and support the development and implementation of action
plans as a means of learning, improving and developing practice.
20. Ensure risk
assessments are completed for any new activity or procedure affecting patients
or day-to-day operations.
21. Support the Head
of Clinical Operations to deliver services within set budgets, in an effective
and proactive manner, in keeping with a lean thinking approach.
Clinical
22. Be a competent
practitioner demonstrating evidence based clinical expertise, completing
holistic patient and carer assessments, acting as a mentor, resource and
advisor to other colleagues, patients and carers across Hospice at Home and
Wellbeing Services, as well as a clinical colleague integral to the Rapid
Response service.
23. Working in
partnership with the clinical teams to ensure the delivery of all aspects of
care relative to clinical services, including overseeing efficient management
of referrals, care plans, programmes of care and enabling first assessments at
home for patients where necessary or preferred.
24. Responsible for
ensuring high standards of communication, documentation and clinical records
are maintained at all times which pay due regard to information governance standards
and Caldicott principles and have the ability to use electronic record systems e.g.,
EMIS.
25. Take a lead role
in implementation, ongoing development and use of EMIS. Become a super user
and act as a resource for new and existing staff. To support teams to produce
robust and high-quality clinical documentation and associated reporting for
data quality metrics and external reporting contacts such as Coventry and
Warwickshire Integrated Care Board.
26. Ensure that
activity data and outcome measures are consistently interpreted and reported.
27. Ensure use of
approved manual handling techniques in the delivery of patient care, including
the safe use of mechanical and non-mechanical moving and handling aids.
28. Assist in the
review of clinical standards and practice across services with particular
attention paid to the drive for evidence-based practice and new ways of working
including the advancement and use of digital technologies to provide care.
29. Responsible for
ensuring multi-disciplinary discussions take place in timely manner and staff
follow up on any interventions needed ensuring right care, at the right time
in the right place. Also, to co-ordinate attendance by RNs and self at
community hub MDTs and hospital/community specialist palliative care MDT.
30. Work with the Head
of Clinical Operations in implementing actions plans developed to improve
service provision.
31. Responsible for
maintaining an accurate equipment register inclusive of service evidence and
equipment procurement, maintenance, replacement, and ensuring safety and
cleaning of all items.
32. Ensure a
functional integrated team ethos across clinical services and externally,
collaborating with colleagues and members of other disciplines.
33. Role model using a
proactive, sensitive and empathetic approach with patients and relatives to
enable involvement in advance care/treatment planning.
34. Role model how to
undertake Advance Care Planning/ReSPECT discussions and decisions where
appropriate with patients and families.
35. Update any relevant EPaCCs
systems in use with relevant information, patient preferences and wishes in a
timely manner.
36. Provide and offer bereavement
support to carers in collaboration with Family Support and Bereavement Team.
Communication
& relationships
37. Actively support
other staff as necessary.
38. Demonstrate
sensitivity in dealing with complex and confidential information from patients,
families and colleagues, giving advice and support as necessary. Respond
appropriately to information given and pay regard to any potential safeguarding
or duty of candour situations.
39. Actively
contribute to Mary Ann and departmental meetings. Ensure team meetings are held
monthly. Actively participate in meetings with Head of Clinical Operations
ensuring information is cascaded back to team where appropriate in a timely
manner. Represent Mary Ann at specific
external meetings when necessary.
40. Responsible for
ensuring information/decisions are cascaded appropriately and community
services staff understand the level of decision making expected for roles held.
41. In conjunction
with the Head of Clinical Operations maintain collaborative working
relationships and effective communication between all members of the
multidisciplinary team ensuring a high standard of coordinated patient care.
42. Promote an open
and honest culture reflecting a can do attitude.
43. Deputise for the
Head of Clinical Operations at any meetings as required.
Education,
Professional Development & Training
44. Take every reasonable opportunity
for maintaining, developing and acquiring competencies and skills for
self-development in the field of palliative and end of life care. It is an
expectation that the post holder will continuously develop clinical skills and
knowledge.
45. Contribute to Mary Ann being a
research active organisation and ensure Good Clinical Practice training for
research compliance is completed personally and by other clinical staff where
necessary.
46. Take personal
responsibility for life-long learning, self-development and reflection.
47. Participate in
informal and formal education and teaching as required including supporting
staff with new clinical skills and use of digital technologies.
48. Undertake clinical
audit and support staff team to undertake clinical audits with responsibility
to report to leadership team/trustees.
