Birchwood Catering Team Member

Job description

Job responsibilities

Basic Purpose of Job

Food preparation, customer service and general duties associated with operating in a catering environment.

Background and service

Kaleidoscope is an innovative substance misuse treatment provider that delivers quality community and residential services across Wales and England.

Birchwood is our flagship residential treatment unit that provides evidenced-based and medically managed detoxification services to dependent alcohol and drug users. The unit has capacity for 20 bed spaces and provides both clinical and therapeutic treatment packages. Referrals are accepted from community drug and alcohol services across the UK

For alcohol dependence, Birchwood supports service users who are assessed as suitable for residential detoxification, providing a safe and supervised withdrawal from alcohol. Service users will be screened for clinical dependence in line with ICD-10 diagnostic criteria to assess suitability, using the Severity of Alcohol Dependence Questionnaire (SADQ).

For Opiate dependence, Birchwood supports service users who are assessed as suitable for residential detoxification using methadone, buprenorphine and lofexidine

Main Duties

A. Operational

1. Prepare and cook basic meals within a catering environment in line with daily menus

2. Serve food and drink to customers. Ensure that customers receive an excellent dining experience in line with brand standards; including any additional service information to assist the customer

3. Maintain and operate a high standard of customer service, operating at all times in a professional and courteous manner towards colleagues and customers; highlighting any special dietary information as required

4. Maintain high standards of safe, hygienic food presentation at all times

5. To monitor and record food safety and due diligence records accurately and timely, to ensure food safe practices are maintained

6. To ensure all food preparation, service, dining areas and ancillary areas are kept hygienically clean; contributing to the maintenance and overall cleanliness of the environment through basic cleaning tasks

7. To assist with ordering, receipt and correct storage of stock, following Fist In First Out principals of stock rotation and management

8. To maintain a high standard of personal hygiene and appearance within the workplace and to minimum brand standards

9. To adhere to the policies and procedures of Birchwood, in particular Health and Safety, Food Hygiene Regulations, COSHH and Equal Opportunities policies

10. To bring to the attention of the Line Manager areas of specific concern about any aspect of the service, including concerns about colleague conduct or standards

11. To assist the Line Manager in developing and maintaining good working relationships internally and externally

12. In all circumstances to promote the best interests of Birchwood and support the overall promotion of the service

13. To undertake such training as the agency may require to maintain the delivery of quality services

14. Attend Company Training Courses and Meetings as requested

15. To perform any other duties as deemed appropriate by management

16. To ensure the environment and any associated fixtures, fittings or equipment are maintained and any repairs/breakages reported promptly to the supervisor or another manager

17. To ensure that all property belonging to Kaleidoscope Project is properly utilised and cared for

NVQ Level 1 Food Hygiene is Essential

It is essential that the post-holder establishes and maintains good working relationships with clients, customers, staff and undertakes working in a friendly, courteous, professional and approachable manner. Failure in this area is likely to cause the post-holder to be inappropriate for the work involved.

Although all staff are appointed to work in specific areas of Kaleidoscope it must be understood that all appointments are made to Kaleidoscope as a whole. In time of need, management are able to mobilize the staffing resource of Kaleidoscope to meet these needs.

You will need to provide evidence of your COVID-19 vaccination status, where you will be required to have had both vaccinations, plus any booster vaccinations as required. Failure to provide this information or to take up the vaccination may mean your contract will be terminated, unless you have reasonable grounds, e.g. you are medically exempt.

Person Specification

Experience

Essential

• Previous experience of working within the food sector.
• Ability to work effectively with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.
• Compliance: Ability to audit and monitor quality of outputs; demonstrable experience of delivery against specified protocols/ procedures ensuring the highest level of performance.
• Leadership: Demonstrable ability to lead and positively influence others. Ability to effectively support and inspire team members. The capacity and self confidence to innovate.
• Teamwork: Ability to build and develop relationships with internal staff, strategic partners and other external parties/ organisations; able to resolve conflict.
• Personal Drive: Will be able to demonstrate being self directed, resourceful and creative. Able to manage own time and work autonomously; Able to work on own initiative with drive and enthusiasm.
• Communication: Excellent written and verbal skills. Good facilitation/negotiation skills and a commitment to working in partnership with other agencies.
• Commercial Awareness: Able to demonstrate contribution to maximising commercial performance through controlling costs, and ensuring efficiencies where possible.
• Customer Focus: Works to understand customer needs; strives to exceed expectations.
• Planning and Organising: Demonstrable experience of managing tasks and deadlines; able to resolve conflicting priorities.
• The post holder will have responsibility for promoting and safeguarding the welfare of vulnerable adults/ children (as appropriate) where the employee has responsibility or contact with the vulnerable person.

Desirable

• Working within a residential setting

Qualifications

Essential

• NVQ Level 1 Food Hygiene.

Role Specific Requirements

Essential

• Prepared to undertake enhanced Disclosure and Barring Service (DBS) vetting.
• Flexibility to work at multiple locations and flexible working hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kaleidoscope Project

Address

Kaleidoscope House

Broad Lane

Wirral

Merseyside

CH60 9JY

Employer's website

https://www.kaleidoscopeproject.org.uk/ (Opens in a new tab)