Job summary
Hear for Norfolk is dedicated to improving the lives of people of all ages with all degrees of hearing loss and hearing related conditions. This is achieved by providing a range of holistic and accessible services: hearing assessments and fitting of hearing aids, hearing aids maintenance, otoscopy screening, aural care using microsuction, emotional support, information, advice, and training.
Our service users identify us as the key provider of healthcare services for people with hearing loss.
Our Aural Care Service is registered with the Care Quality Commission.
We are seeking a qualified, experienced and registered Aural Care Practitioner (registered Nurse or Registered Audiologist) with a passion for quality and patient-centric care to join our forward-thinking charity and help develop further our Aural Care Service. If you are a caring individual, enthusiastic and motivated about providing the best care to our patients then this could be the opportunity for you! We are looking for a conscientious, hard working, professional and motivated individual.
Working hours can be arranged to suit the applicant/s. The number of hours is flexible, so we envisage that some applicants may offer to work for us one or two days per week, and retain some of their existing NHS job, for example. We are looking to recruit to a full-time equivalent position, however the 37.5 hours per week can be covered by more than one person.
Training and clinical supervision will be provided.
Main duties of the job
Please see the job description and person specification for full details of the role and responsibilities.
To provide safe ear wax removal through either microsuction or dry removal, as required, for the best patient care, meeting their individual needs, to a professional standard and in line with best practice and organisational policies and guidance, and approved quality standards (British Society of Audiology Practice Guidance Aural Care (Ear Wax Removal) https://www.thebsa.org.uk/resources/aural-care-ear-wax-removal).
About us
We are dedicated to improving the health and wellbeing, aiding communication, and enhancing the overall quality of life of people with hearing loss and hearing related conditions.
Our multi-disciplinary team of qualified, professional and experienced staff and dedicated volunteers are committed to our values:
Inclusivity - we believe in making our services available and accessible to anyone who needs them. We believe in staff having the ownership of the services we provide and be empowered to proactively make improvements in their areas of work.
Integrity - we believe in treating people with respect, being open, honest and trustworthy. We believe in transparency, accountability, recognising our limitations and in strict adherence to confidentiality.
Responsiveness - we believe in a safe, timely, effective, efficient and flexible modus operandi. We believe in responding promptly to the changes in need of our service users, as well as the changes required within the organisation to ensure we maintain a high-quality provision.
Resourcefulness - we believe in finding effective solutions to solve problems, in assessing the need to enable us find a way to help. We believe in planning in accordance with resources available, working as a team and in a collaborative way with other organisations.
Free car parking on site.
Job description
Job responsibilities
Principal
duties:
1. To prepare the clinic room in readiness for
the procedure (on premises and on mobile unit).
2. To undertake domiciliary visits with assistance from the mobile clinic assistant/driver.
3.
To take relevant medical history from patients and perform a thorough examination
of their ears to determine the need for ear wax removal.
4. To
ensure that the service is accessible to patients with additional needs (e.g. LD,
Autism, Dementia, physical disabilities and language barriers) and that
patients specific needs are taken into account during the procedure.
5. To competently undertake the ear wax removal
procedure using microsuction or using manual tools, if required, in line with
the services Standard Operating Procedures.
6. To
accurately document the treatment undertaken in the patients records management
system and generate the post-procedure letter to referring clinicians within
the commissioning body set timescales.
7. To educate patients on good
aural hygiene, wax management and the need for regular aural care.
8. To
address the any additional needs identified by patients by providing
Information or signposting to relevant internal or external services.
9. To
liaise with ENT, Audiology colleagues and Medical Practices as and when
required.
10. To
ensure adherence to service standards and infection prevention and controls protocols.
11. In conjunction with other aural care
practitioners, to carry out clinical risk assessments.
12. To
report incidents in a timely manner and in accordance with the Incidents
Management Policy.
13. In
conjunction with other team members to keep control of consumables and purchase
of required consumables as and when necessary.
14. To
provide timely reports and information to the Head of Clinical Services and the
Chief Executive Officer/CQC Registered Manager in readiness for inclusion into
management reports for the Board, commissioners and stakeholders, as required.
15.
To support the team
with the production of publications and marketing materials for all services.
16. In
conjunction with colleagues undertake marketing and development activities for
the service.
1 17.
To
market and promote the service to the general public, General Practices and
other health and social care providers across Norfolk.
18. To
ensure that all responsibilities and activities undertaken within the post are
consistent with the terms and spirit of Hear for Norfolks mission, vision,
values, policies and procedures.
19. To be available to assist in other areas of the charitys work and
assist other service managers as needs arise.
Job description
Job responsibilities
Principal
duties:
1. To prepare the clinic room in readiness for
the procedure (on premises and on mobile unit).
2. To undertake domiciliary visits with assistance from the mobile clinic assistant/driver.
3.
To take relevant medical history from patients and perform a thorough examination
of their ears to determine the need for ear wax removal.
4. To
ensure that the service is accessible to patients with additional needs (e.g. LD,
Autism, Dementia, physical disabilities and language barriers) and that
patients specific needs are taken into account during the procedure.
5. To competently undertake the ear wax removal
procedure using microsuction or using manual tools, if required, in line with
the services Standard Operating Procedures.
6. To
accurately document the treatment undertaken in the patients records management
system and generate the post-procedure letter to referring clinicians within
the commissioning body set timescales.
7. To educate patients on good
aural hygiene, wax management and the need for regular aural care.
8. To
address the any additional needs identified by patients by providing
Information or signposting to relevant internal or external services.
9. To
liaise with ENT, Audiology colleagues and Medical Practices as and when
required.
10. To
ensure adherence to service standards and infection prevention and controls protocols.
11. In conjunction with other aural care
practitioners, to carry out clinical risk assessments.
12. To
report incidents in a timely manner and in accordance with the Incidents
Management Policy.
13. In
conjunction with other team members to keep control of consumables and purchase
of required consumables as and when necessary.
14. To
provide timely reports and information to the Head of Clinical Services and the
Chief Executive Officer/CQC Registered Manager in readiness for inclusion into
management reports for the Board, commissioners and stakeholders, as required.
15.
To support the team
with the production of publications and marketing materials for all services.
16. In
conjunction with colleagues undertake marketing and development activities for
the service.
1 17.
To
market and promote the service to the general public, General Practices and
other health and social care providers across Norfolk.
18. To
ensure that all responsibilities and activities undertaken within the post are
consistent with the terms and spirit of Hear for Norfolks mission, vision,
values, policies and procedures.
19. To be available to assist in other areas of the charitys work and
assist other service managers as needs arise.
Person Specification
Experience
Essential
- Experience of working with vulnerable people
- Experience of working in NHS or other healthcare setting
- Experience of liaising with other NHS services
- Experience of dealing with people at various level
Desirable
- Ideally 2 years experience within the clinical area relevant to the service Experience of working with people with all degrees of hearing loss Understanding of the anatomy and physiology of the ear and common ear conditions
Qualifications
Essential
- Registered Nurse or Qualified Registered Audiologist
- 4 GCSE or A Level equivalent grade C or above
Desirable
Person Specification
Experience
Essential
- Experience of working with vulnerable people
- Experience of working in NHS or other healthcare setting
- Experience of liaising with other NHS services
- Experience of dealing with people at various level
Desirable
- Ideally 2 years experience within the clinical area relevant to the service Experience of working with people with all degrees of hearing loss Understanding of the anatomy and physiology of the ear and common ear conditions
Qualifications
Essential
- Registered Nurse or Qualified Registered Audiologist
- 4 GCSE or A Level equivalent grade C or above
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
