Head of Counselling Services (Adult)

Job responsibilities

To work with the Director of Client Services to translate the strategic vision for JustB Adult Services into operational delivery, taking responsibility for driving service transformation and to provide outstanding operational leadership.

Key Tasks:

Service management

1. To lead, manage, monitor and develop the provision of all JustB Adult services, projects and contracts in line with NYHC strategy.

2. To lead on the growth and development of Adult Services. To ensure high quality service delivery in an ethical and effective manner in line with statutory and regulatory bodies/frameworks and the agreed NYHC strategy.

3. To lead on the development and implementation of the JustB Adult service workplan, in line with the agreed budget and funding streams.

4. To work closely and collectively with the Head of Just B CYP and Helpline Services to ensure effective joined up working and robust transitional arrangements

5. To ensure consistent evaluation of the quality and delivery of Adult services; reporting on service outcomes, evidencing service activity and recommending service developments.

6. To ensure all Non-clinical incidents for Adult Services are fully reported and investigated with resulting actions completed as soon as possible.

7. To ensure all communications with external parties, including commissioners and contractors, are held by the appropriate party in a timely and effective way to allow sustainability and growth of funding streams.

8. To facilitate regular reviews of existing contracts and funded projects, working closely with the Trusts and Contracts Teams to establish new funding opportunities.

9. To recruit, motivate and manage members of the team in an empowering management style, conducting regular contact meetings and appraisals and identifying any training needs. To offer supervision when required.

10. To carry a case load of clients as required.

11. To lead the JustB Adult team to work collaboratively with other members of North Yorkshire Hospice Care, external professionals and other organisations to enable the best possible continuity and support for all clients

12. To lead and further develop the delivery of the JustB Respond Service to organisations, schools and other education establishments who have experienced the sudden death of a colleague or student. To co-ordinate a swift response to all requests. To document procedures to support the service and provide information to service users as required.

13. To be part of an 8am 8pm 7 day rota providing supervision to call handlers and support workers on the helplines and proactive calls services as required. To include weekend cover.

14. To act as a spokesperson for NYHC as required working closely with the Communications Team Strategic

15. To lead on relevant networking and partnership work, building links within communities, sectors and other Adult Bereavement and Counselling Services. To offer consultation to external professionals and organisations as required.

16. To join relevant, external networks, forums and groups ensuring our Adult services remain involved in developments in Mental Health provision. Governance

17. To be responsible for monitoring and reviewing the level of risk (safeguarding/cause for concern) held within the Adult services team. To ensure emphasis is placed on high quality safeguarding practice across all Adult services ensuring children, young people and adults at risk are safe and concerns are escalated appropriately.

18. To ensure records kept by Adult Services meet NYHC guidelines, professional standards and standards set by appropriate statutory bodies.

19. To maintain, co-ordinate and update all policies, processes and guidelines appertaining to JustB activity; ensuring good and safe practice in line with organisational policies Budgetary

20. To develop, manage and monitor the JustB Adult Service budget. To be responsible for the income and expenditure of these services in line with agreed budget, working with the Finance Team as necessary.

21. To support and contribute, delegating where approriate, to the audit programme for Adult Services.

22. To work with the Systems, Data and Research Manager, utilising new technology to enable more effective data capture and more reactive, accessible and dynamic services. Wider Organisational Responsibilities

23. To be a key member of the Leadership Support Group, supporting the operational and strategic aims of the organisation.

24. To act as an ambassador for North Yorkshire Hospice Care representing the charity at external events ensuring our name and reputation are positively viewed and in line with brand guidelines.

25. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.

26. You will live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.

27. To carry out the role in accordance with the law, the Hospice philosophy, and the Hospice policies on equality of opportunity and collective responsibility and other relevant professional guidelines

The above tasks are indicative of the role to be carried out. They may change from time to time in consultation with the post holder and in line with service need.

Qualifications

Essential

• A relevant professional qualification for example:
• counselling, social care, or psychology.

Experience

Essential

• Significant demonstrable experience of managing a busy
• service in a counselling, mental health, social care or
• community setting
• Significant experience of managing multiple projects;
• monitoring and reporting back to commissioners.
• Experience of working with safeguarding and safeguarding
• procedures
• Experience of working with volunteers

Knowledge and skills

Essential

• Leadership skills and ability to contribute to wider
• organisational strategy
• Excellent interpersonal, verbal, and written communication skills with ability to confidently build and maintain good relationships with people from a wide variety of backgrounds and ages
• Strong organisational skills with ability to successfully manage projects and competing priorities whilst meeting
• objectives/targets
• Proven ability to engage, motivate and manage staff and volunteers in an empowering style including those working remotely
• Up to date knowledge of best practice, research, and legislation.
• Ability to manage an income and expenditure budget
• Ability to record, evaluate and report on service delivery
• Ability to work effectively and collaboratively with other professionals and organisations.
• Understanding of working with clients affected by bereavement, domestic abuse, sexual violence and gambling
• A sound understanding of the issues relating to safeguarding children, young people and adults at risk.
• Effective team worker
• Understanding and ability to provide supervision
• Good IT skills and understanding of IT to meet responsibilities of the role (databases, email, Word, Excel)
• Understanding of contracted and commissioned funding requirements and responsibility
• Highly motivated; forward thinking and innovative
• Flexible approach to working practices
• Manages stressful situations with a calm and measured approach
• Self-aware; able to recognise signs of stress and use coping strategies, seeking support when needed.
• Commitment to continuous professional development of self and others
• Full understanding of and strong commitment to confidentiality
• Demonstrate a commitment to North Yorkshire Hospice Cares aims and objectives through its core values and Behaviour Framework
• Promote and sustain a responsible attitude towards diversity and inclusion within North Yorkshire Hospice Care
• Current clean driving licence and ability to travel to other districts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).