Job summary
Are you an inspiring
leader with a passion for compassionate,person centred
support?
Were seeking an empathetic, forward thinking leader
to guide our skilled Counsellors and Spiritual and Pastoral Care coordinator in
delivering exceptional emotional and psychological support to people facing a
life limiting illness and those close to them.
In this senior role, you'll help shape a vital service,
champion person centred care, and provide strong, values driven leadership
across our psychological care team. Working closely with colleagues across the
organisation, You will ensure our support remains responsive, inclusive, and
grounded in best practice.
Were looking for a BACP Accredited (or working towards)
counsellor with experience in palliative and bereavement care, confident in
managing a complex caseload while leading and developing the service.
Only open to
UK Residents to apply as we are a registered Charity, not NHS.Must be
available to attend interview in person.
Main duties of the job
The Psychological Care
Manager will deliver
and support the team to provide consistently high quality, person centred
psychological, emotional and spiritual support that meets individual needs, promote
the hospice commitments with people with life-limiting conditions, and their
families/loved ones, during the duration of their illness and after the death
of the patient, retain
a clear professional identity and awareness of their professional skills and
expertise, to best serve the interests of the patient/client/loved one,lead
our outstanding Psychological Care Team, to drive change within the service to
meet the needs of our community.
About us
This role is based at Springhill Hospice
Springhill Hospice providesthe following specialist palliative care services to adult patients with life-shortening illnesses:
A 16-bed Inpatient unit providing 24-hour medical and nursing care.
Hospice at Home Service for people who want to end their days in their own home by providing the support and symptom management they need to be able to do so.
A Wellbeing Support Service operating Monday Thursday, with sessions both within the Hospice and in community settings, offering different programmes for wellbeing, symptom self-management and advance care planning.
A Community Service providing specialist palliative care and support to patients and families in their own homes, including a Night Sitting service.
A 24-hour Palliative Care Advice Line for patients, families, carers and health professionals.
Bereavement Support for people who are experiencing difficulty in their grieving process following the loss of a loved one.
Counselling Services for patients, carers and relatives who are experiencing psychological and emotional distress in their lives as a result of their own life shortening illness or the illness of someone significant to them.
Education and Training Centre providing specialist courses in palliative care and a range of other training programmes for Hospice staff and local health and social care professionals.
Job description
Job responsibilities
Main responsibilities
Clinical - Provide individual counselling and group therapies across Hospice services within own competencies and the BACP Ethical Framework for the Counselling Professions.
- Effective patient and client referral management to deliver timely, safe and therapeutic counselling in line with service specification.
- Facilitate and oversee the triage of referrals to ensure appropriate risk mitigation, undertaking thorough risk assessments for each client and seeking guidance, support, or onward referral to alternative professionals when required.
- Effective counselling caseload management to fulfil service demands and leadership responsibilities.
- Maintain accurate and relevant written/computerised records as required by Springhill Hospice and in accordance with the requirements of the Data Protection Act 2018.
- Maintain consistent communication with the clinical multi-disciplinary team to ensure optimum, holistic care and support is provided for patients and loved ones within the Hospice services.
- Oversee / coordinate of therapeutic bereavement group activity, ensuring effective delivery.
- Maintain close communication with clinical colleagues within the multi-disciplinary team to ensure optimum, holistic care and support is provided for patients and families within the Hospice service.
- Maintain own arrangements for clinical supervision, relaying any additional support required to the attention of the Director of Clinical Services.
Leadership/Managerial
Staff
1. Provide effective line management to the team (counsellors, Spiritual and Pastoral Care coordinator, administrator and volunteers); conducting performance management, performance development review (PDRs) in an effective and timely manner, sickness/absence management, development of competencies and providing supervision.
2. Responsible for volunteer management support via Take 10 or manage appropriate delegation to competent team members.
- Responsible for student counsellors management and facilitating successful learning objectives.
- Coordinate all aspects of the staff counselling service, including efficient referral processes and collaborative relationships with private practice counsellors offering pro bono sessions.
5. Lead regular team meetings, to disseminate information, share good practice and create an effective space to discuss service developments.
- Perform annual PDRs and 6 monthly reviews for the team.
Service
- Effectively manage service delivery across Hospice services, meeting fluctuating needs.
- Maintain and drive the development of counselling and bereavement services in conjunction with the Director of Clinical Services.
3. Maintain effective communication with the wider Hospice teams, retaining the excellent relationships with Marketing and Fundraising to ensure an accurate understanding of the services available.
- Network and develop relationships with other Hospices, statutory and voluntary organisations.
5. Actively gather and provide feedback and in conjunction with the Quality Assurance lead, proactively identify areas where changes to practice will result in quality improvements.
6. Manage and report complaints, concerns, feedback and compliments in line with hospice policy.
7. Actively contribute to the internal subcommittee meetings as a member of the Operational management team (OMT) - (Clinical Standards, Risk management, HR & Information Governance) and others determined appropriate to role / needs of the service.
- Contribute to organisational and governance requirements; strategic objectives, delivery plan, policy development, risk assessments, audit to support ongoing service improvement and development.
- Contribute to the Governance framework of the Hospice undertaking the updating of policies and procedures in line with government proposals, national and local guidelines. Keep up to date, informing the team of any changes in relations with governance activity and latest policies and procedures.
10. Responsible for statistical reports, data and trends analysis in conjunction with the Data administrator and Director of Clinical Services.
- Provide service reports as required to the Director of Clinical Services (e.g. ICB and KPIs to demonstrate contractual agreements).
12. Working with the Director of Clinical Services, contribute to achieving the required compliance in relation to the CQC quality statements.
- Maintain BACP Service Accreditation to demonstrate regulatory body compliance.
- Assume responsibility for service delivery within agreed financial budget
15. Contribute to the creation of grant applications in conjunction with relevant staff.
16. Manage the recruitment and selection process, for staff and in conjunction with the volunteer coordinator for the volunteer workforce.
Education and Development - Maintain regulatory body (BACP) standards of competence and Hospice training requirements thought course attendance as agreed with line manager during the PDR process.
- Bring to attention of the Director of Clinical Services any training needs required, for both the post holder and others in the team, in addition to those provided routinely by the Hospice in line with PDR.
- Provide mentorship to new counsellors and students on placement.
- Contribute to the organisational training and development programme within the Hospice as deemed appropriate in consultation with the Education lead and the Director of Clinical Services.
- Contribute to research and audit as required in line with Hospice Policy
General1. Contribute to and actively promote Springhill Hospice Mission, Vision, Values and Commitments.
- Read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.
- Be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.
- Undertake any additional duties or responsibilities deemed reasonable appropriate by the Director of Clinical Services.
5. Participate in the Hospice managerial on-call rota.
This Job Description may be reviewed in conjunction with the post-holder in conjunction with the development of the organisation.
Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice.
Job description
Job responsibilities
Main responsibilities
Clinical - Provide individual counselling and group therapies across Hospice services within own competencies and the BACP Ethical Framework for the Counselling Professions.
- Effective patient and client referral management to deliver timely, safe and therapeutic counselling in line with service specification.
- Facilitate and oversee the triage of referrals to ensure appropriate risk mitigation, undertaking thorough risk assessments for each client and seeking guidance, support, or onward referral to alternative professionals when required.
- Effective counselling caseload management to fulfil service demands and leadership responsibilities.
- Maintain accurate and relevant written/computerised records as required by Springhill Hospice and in accordance with the requirements of the Data Protection Act 2018.
- Maintain consistent communication with the clinical multi-disciplinary team to ensure optimum, holistic care and support is provided for patients and loved ones within the Hospice services.
- Oversee / coordinate of therapeutic bereavement group activity, ensuring effective delivery.
- Maintain close communication with clinical colleagues within the multi-disciplinary team to ensure optimum, holistic care and support is provided for patients and families within the Hospice service.
- Maintain own arrangements for clinical supervision, relaying any additional support required to the attention of the Director of Clinical Services.
Leadership/Managerial
Staff
1. Provide effective line management to the team (counsellors, Spiritual and Pastoral Care coordinator, administrator and volunteers); conducting performance management, performance development review (PDRs) in an effective and timely manner, sickness/absence management, development of competencies and providing supervision.
2. Responsible for volunteer management support via Take 10 or manage appropriate delegation to competent team members.
- Responsible for student counsellors management and facilitating successful learning objectives.
- Coordinate all aspects of the staff counselling service, including efficient referral processes and collaborative relationships with private practice counsellors offering pro bono sessions.
5. Lead regular team meetings, to disseminate information, share good practice and create an effective space to discuss service developments.
- Perform annual PDRs and 6 monthly reviews for the team.
Service
- Effectively manage service delivery across Hospice services, meeting fluctuating needs.
- Maintain and drive the development of counselling and bereavement services in conjunction with the Director of Clinical Services.
3. Maintain effective communication with the wider Hospice teams, retaining the excellent relationships with Marketing and Fundraising to ensure an accurate understanding of the services available.
- Network and develop relationships with other Hospices, statutory and voluntary organisations.
5. Actively gather and provide feedback and in conjunction with the Quality Assurance lead, proactively identify areas where changes to practice will result in quality improvements.
6. Manage and report complaints, concerns, feedback and compliments in line with hospice policy.
7. Actively contribute to the internal subcommittee meetings as a member of the Operational management team (OMT) - (Clinical Standards, Risk management, HR & Information Governance) and others determined appropriate to role / needs of the service.
- Contribute to organisational and governance requirements; strategic objectives, delivery plan, policy development, risk assessments, audit to support ongoing service improvement and development.
- Contribute to the Governance framework of the Hospice undertaking the updating of policies and procedures in line with government proposals, national and local guidelines. Keep up to date, informing the team of any changes in relations with governance activity and latest policies and procedures.
10. Responsible for statistical reports, data and trends analysis in conjunction with the Data administrator and Director of Clinical Services.
- Provide service reports as required to the Director of Clinical Services (e.g. ICB and KPIs to demonstrate contractual agreements).
12. Working with the Director of Clinical Services, contribute to achieving the required compliance in relation to the CQC quality statements.
- Maintain BACP Service Accreditation to demonstrate regulatory body compliance.
- Assume responsibility for service delivery within agreed financial budget
15. Contribute to the creation of grant applications in conjunction with relevant staff.
16. Manage the recruitment and selection process, for staff and in conjunction with the volunteer coordinator for the volunteer workforce.
Education and Development - Maintain regulatory body (BACP) standards of competence and Hospice training requirements thought course attendance as agreed with line manager during the PDR process.
- Bring to attention of the Director of Clinical Services any training needs required, for both the post holder and others in the team, in addition to those provided routinely by the Hospice in line with PDR.
- Provide mentorship to new counsellors and students on placement.
- Contribute to the organisational training and development programme within the Hospice as deemed appropriate in consultation with the Education lead and the Director of Clinical Services.
- Contribute to research and audit as required in line with Hospice Policy
General1. Contribute to and actively promote Springhill Hospice Mission, Vision, Values and Commitments.
- Read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.
- Be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.
- Undertake any additional duties or responsibilities deemed reasonable appropriate by the Director of Clinical Services.
5. Participate in the Hospice managerial on-call rota.
This Job Description may be reviewed in conjunction with the post-holder in conjunction with the development of the organisation.
Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice.
Person Specification
Experience
Essential
- Significant postqualification experience (min 5 years/1000 hours) providing counselling.
- Conducting psychological assessment, including risk and managing clients with complex emotional, psychological or spiritual needs.
- Delivering group therapeutic interventions, including bereavement groups.
- Providing time limited therapy using a range of therapeutic approaches
- Leadership and service development.
- Supervising or leading a team of counsellors, volunteers or students.
Desirable
- Palliative care and bereavement counselling in clinical, healthcare, hospice or community setting.
- Working within a multidisciplinary team.
- Managing safeguarding concerns and escalating appropriately.
- Delivering training/education.
- Contributing to audits, data reporting or service evaluation.
- Working within budgetary or resource constraints.
Other
Essential
- Clinical supervision in place
Qualifications
Essential
- Recognised Counselling or Psychotherapy at Level 4 or above.
- Accredited with BACP or IACP or currently working towards.
- Evidence of ongoing CPD in counselling, psychotherapy, supervision, bereavement care or related fields.
- Certificate in Online & Telephone counselling.
Desirable
- Management or leadership training/qualification
- Additional training in specialist modalities (eg CBT, systemic work, trauma informed practice)
- Bereavement training
- PG Cert in Clinical Supervision
Knowledge and Skills
Essential
- Strong understanding of counselling theory, ethics and professional boundaries.
- Knowledge of issues relating to lifelimiting illness, endoflife care and bereavement.
- Ability to undertake robust clinical risk assessments and make safe, timely decisions.
- Understanding of common psychiatric disorders/ mental health issues.
- Excellent communication skills, with the ability to engage sensitively with patients, families and professionals.
- Strong organisational and caseloadmanagement skills.
- Collaborative, flexible and able to adapt to changing service needs.
- Confident decisionmaker with sound clinical judgement.
- Ability to lead, motivate and support a diverse team.
- Ability to work both independently and as part of a multidisciplinary team.
- Competent IT Skills.
Desirable
- Knowledge of CQC requirements and quality frameworks.
Person Specification
Experience
Essential
- Significant postqualification experience (min 5 years/1000 hours) providing counselling.
- Conducting psychological assessment, including risk and managing clients with complex emotional, psychological or spiritual needs.
- Delivering group therapeutic interventions, including bereavement groups.
- Providing time limited therapy using a range of therapeutic approaches
- Leadership and service development.
- Supervising or leading a team of counsellors, volunteers or students.
Desirable
- Palliative care and bereavement counselling in clinical, healthcare, hospice or community setting.
- Working within a multidisciplinary team.
- Managing safeguarding concerns and escalating appropriately.
- Delivering training/education.
- Contributing to audits, data reporting or service evaluation.
- Working within budgetary or resource constraints.
Other
Essential
- Clinical supervision in place
Qualifications
Essential
- Recognised Counselling or Psychotherapy at Level 4 or above.
- Accredited with BACP or IACP or currently working towards.
- Evidence of ongoing CPD in counselling, psychotherapy, supervision, bereavement care or related fields.
- Certificate in Online & Telephone counselling.
Desirable
- Management or leadership training/qualification
- Additional training in specialist modalities (eg CBT, systemic work, trauma informed practice)
- Bereavement training
- PG Cert in Clinical Supervision
Knowledge and Skills
Essential
- Strong understanding of counselling theory, ethics and professional boundaries.
- Knowledge of issues relating to lifelimiting illness, endoflife care and bereavement.
- Ability to undertake robust clinical risk assessments and make safe, timely decisions.
- Understanding of common psychiatric disorders/ mental health issues.
- Excellent communication skills, with the ability to engage sensitively with patients, families and professionals.
- Strong organisational and caseloadmanagement skills.
- Collaborative, flexible and able to adapt to changing service needs.
- Confident decisionmaker with sound clinical judgement.
- Ability to lead, motivate and support a diverse team.
- Ability to work both independently and as part of a multidisciplinary team.
- Competent IT Skills.
Desirable
- Knowledge of CQC requirements and quality frameworks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
