Job summary
Are you an experienced Medical
Secretary looking for a new challenge, a role where you can really make a
difference? If so, this could be the opportunity you have been waiting for!
An
exciting opportunity has arisen for a highly motivated Medical Secretary with
excellent interpersonal skills to join our Team here at Springhill.
You
will be responsible, in conjunction with your job-share partner, for providing
an effective and efficient secretarial/administrative service to our team of
Doctors and Nursing Staff.
You
will be expected to act on your own initiative to organise, prioritise and
co-ordinate
your workload, ensuring that deadlines are met.
You
must have excellent word processing and administrative skills, as well as
previous experience of working within a clinical area in a similar role.
Excellent
communication and organisational skills are essential, as is the ability to
maintain confidentiality and communicate sensitively with a wide range of
people, either face to face or over the phone, in an appropriate and supportive
manner.
PLEASE NOTE THAT PREVIOUS
APPLICANTS NEED NOT APPLY
UK Residents to apply only as we are
a registered Charity and not the NHS.
Main duties of the job
To provide an effective and efficient medical secretary
service for patient administration within the Hospice.
The post-holder would be required to
produce accurate, high quality medical correspondence for our medical team
using copy typing, templates and audio if required.
Some key
tasks are listed below. The list is not
exhaustive. It would also be expected
that the post-holder would be available to carry out other administrative tasks
within other areas of the Hospice as required.
About us
This role is based at Springhill Hospice, Rochdale.
Springhill
Hospice provides the following palliative care services to the local adult
population who are suffering from the effects of life-limiting and terminal
illnesses:
A 16-bed Inpatient
unit providing 24-hour medical and nursing care.
Hospice at
Home Service - supports people who
want to end their days in their own home by providing the support and symptom
management they need to be able to do so.
A Day
Therapies Centre for up to 16 patients, 4-days-a-week, offering
complementary therapies (e.g. reflexology, aromatherapy and massage);
creative and beauty therapies, social activities and clinical support.
Community
Service - provides specialist
palliative care and support to patients and families in their own homes
A 24-hour Palliative
Care Advice Line for patients, families, carers and health professionals.
Bereavement Support for relatives following loss.
Counselling
Services for patients, carers and
relatives, provided by a qualified therapist.
An Education
Unit - an in-house training facility for hospice staff and local health and
social care professionals, with the main focus of training being on the
Springhill Palliative Care Education Passport' (SPCEP) which ensures that core
palliative care skills are taught to all grades of staff.
Job description
Job responsibilities
JOB SUMMARY
To provide an effective and efficient medical secretary
service for patient administration within the Hospice.
The post-holder would be required to
produce accurate, high quality medical correspondence for our medical team
using copy typing, templates and audio if required.
Some key
tasks are listed below. The list is not
exhaustive. It would also be expected
that the post-holder would be available to carry out other administrative tasks
within other areas of the Hospice as required.
TASKS
1.
Admission,
Discharge and Death administration
2.
Secretarial
and administrative support for all clinical services
3.
Out
Patient administration
4.
Update
Patient Statuses on iCare, the patient records system
5.
Inputting
of daily events onto iCare
6.
Keeping
iCare up to date with patient information
7.
Ambulance
bookings
8.
Remembrance
Service administration
9.
Maintaining
and updating clinical documentation
10.
Maintaining
storage of clinical records
11.
Undertake
any other duties as appropriate to the role.
GENERAL
1.
Attend
team meetings as appropriate.
2.
Maintain
excellent lines of communication internally with all visitors, staff and
volunteers; and externally with supporters within the local community.
3.
Participate
in the Hospices education/training programme, including mandatory training. Attend
training as required to maintain own knowledge and further develop expertise.
4.
All
staff have a duty to take reasonable care to avoid injury to themselves or to
others.
5.
To
read, understand and comply with all Hospice policies and procedures, applying the
principles as appropriate to role.
6.
To
be aware of individual specific responsibilities in respect of the Safeguarding
of Vulnerable Adults, in relation to role.
7.
All
information relating to patients and staff gained through employment with
Springhill Hospice is confidential. Disclosure to any unauthorised person is a
serious disciplinary offence under Springhill Hospice Policies.
Job description
Job responsibilities
JOB SUMMARY
To provide an effective and efficient medical secretary
service for patient administration within the Hospice.
The post-holder would be required to
produce accurate, high quality medical correspondence for our medical team
using copy typing, templates and audio if required.
Some key
tasks are listed below. The list is not
exhaustive. It would also be expected
that the post-holder would be available to carry out other administrative tasks
within other areas of the Hospice as required.
TASKS
1.
Admission,
Discharge and Death administration
2.
Secretarial
and administrative support for all clinical services
3.
Out
Patient administration
4.
Update
Patient Statuses on iCare, the patient records system
5.
Inputting
of daily events onto iCare
6.
Keeping
iCare up to date with patient information
7.
Ambulance
bookings
8.
Remembrance
Service administration
9.
Maintaining
and updating clinical documentation
10.
Maintaining
storage of clinical records
11.
Undertake
any other duties as appropriate to the role.
GENERAL
1.
Attend
team meetings as appropriate.
2.
Maintain
excellent lines of communication internally with all visitors, staff and
volunteers; and externally with supporters within the local community.
3.
Participate
in the Hospices education/training programme, including mandatory training. Attend
training as required to maintain own knowledge and further develop expertise.
4.
All
staff have a duty to take reasonable care to avoid injury to themselves or to
others.
5.
To
read, understand and comply with all Hospice policies and procedures, applying the
principles as appropriate to role.
6.
To
be aware of individual specific responsibilities in respect of the Safeguarding
of Vulnerable Adults, in relation to role.
7.
All
information relating to patients and staff gained through employment with
Springhill Hospice is confidential. Disclosure to any unauthorised person is a
serious disciplinary offence under Springhill Hospice Policies.
Person Specification
Experience
Essential
- Previous experience of working within a clinical area in a similar role.
- Experience in a wide range of IT systems.
Desirable
Qualifications
Essential
- GCSE or equivalent in Maths & English Grade A-C or 9-4 or level 2 English literacy.
- RSA II Typing and Audio or equivalent.
Desirable
- Medical Terminology Certificate or experience.
Other
Essential
- Flexibility to meet the needs of the Service.
- Willingness to participate in Hospice fundraising events.
Knowledge and Skills
Essential
- Excellent communication skills with the ability to maintain confidentiality at all times
- Customer focused and self-motivated
- Good time management skills and able to prioritise own workload
Desirable
Person Specification
Experience
Essential
- Previous experience of working within a clinical area in a similar role.
- Experience in a wide range of IT systems.
Desirable
Qualifications
Essential
- GCSE or equivalent in Maths & English Grade A-C or 9-4 or level 2 English literacy.
- RSA II Typing and Audio or equivalent.
Desirable
- Medical Terminology Certificate or experience.
Other
Essential
- Flexibility to meet the needs of the Service.
- Willingness to participate in Hospice fundraising events.
Knowledge and Skills
Essential
- Excellent communication skills with the ability to maintain confidentiality at all times
- Customer focused and self-motivated
- Good time management skills and able to prioritise own workload
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
