Supporter Engagement Fundraiser (Individual Giving)

Job description

Job responsibilities

Key responsibilities:

Income Generation

Manage and develop relationships with local solicitors to develop and deliver a successful Make a Will Campaign

Maximise retention by designing and implementing a nurturing and effective supporter journey programme, championing excellent stewardship of donors. In particular with regards to thanking and ensuring that objectives around retention and attrition are met for prospect legacy donors, lottery players and regular givers

Manage the regular giving programme, including the recruitment of new givers and ongoing stewardship of existing givers

Work with our External Lottery Partner to lead on the delivery and growth of the Hospices Lottery activity

Manage and promote the fundraising activity around legacy giving

Identify new opportunities to drive and receive income from individual donors

Planning and Strategy

Play an active role in contributing to the fundraising strategy

Maintain clear plans and evaluations for individual giving activity, providing such updates to the Fundraising Manager

Ensure the Customer Relationship Management (CRM) database is maintained and updated in line with internal processes, in order to track support and activity

Work with the Marketing and Communications Team to design and produce all literature, marketing materials and press work in relation to individual giving fundraising activity

Identify opportunities for individual giving volunteer support and work with the Volunteer Coordinator to recruit suitable volunteers into each role

Ensure all deadlines are met through sound planning and prioritisation

Ensure robust research and innovative thinking is used to improve and enhance fundraising

Provide information, advice and proposals on the development of existing and future individual giving activity to the Fundraising Manager

Reporting and Compliance

Complete status reports and track the progress of initiatives

Ensure all activity is recorded through the fundraising CRM database

Contribute to the development of, and compliance with, all Hospice policies/procedures

Ensure standards are met and legal frameworks adhered to

General:

Attend team meetings as appropriate

Develop a close working relationship with staff and volunteers who work within the Income Generation and Marketing Team, and the wider Hospice Team ensuring that a positive view of the Hospice is promoted at all times

To maintain excellent lines of communication internally with all staff and volunteers; and externally with supporters within the local community

Act as an ambassador for Springhill Hospice, including, but not limited to, undertaking speaking engagements, acting as a spokesperson with the media, attending Springhill Hospice events, and attending networking events and conferences as required

Maintain membership of appropriate professional bodies such as the Hospice Income Generation Network and keep up to date with current trends and changes in charity law and fundraising practice

Attend training as required to maintain own knowledge and further develop expertise

Participate in the Hospice education and training programme, including mandatory training

All staff have a duty to take reasonable care to avoid injury to themselves or to others

To read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role

To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role

All information relating to patients and staff gained through employment with Springhill Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence under Springhill Hospice Policies

Undertake any other duties as appropriate to the role

This Job Description may be reviewed in conjunction with the postholder in conjunction with the development of the organisation.

Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice.

Springhill Hospice is an equal opportunities employer and has a No Smoking Policy.

Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to www.homeoffice.gov.uk/dbs

Person Specification

Knowledge and Skills

Essential

• Excellent computer literacy, including the use of Microsoft Office and digital fundraising platforms.
• Excellent verbal, written and communication skills
• High level of attention to detail.
• Exceptional organisational skills with the ability to prioritise tasks, manage workloads and meet deadlines.
• Able to work on own initiative and make decisions.
• Ability to motivate, persuade and influence people.

Desirable

• Knowledge of fundraising Customer Relationship Management systems, for example, Donorflex.
• Knowledge of the charity sector, charity law, fundraising governance and data protection.
• Ability to think creatively and innovatively around processes, supporter communications and fundraising products.
• Digital fundraising and content generation skills, with a creative approach to messaging to engage with a wide range of stakeholders.

Qualifications

Essential

• Minimum GCSE Grade 4 or above in English and Maths.

Desirable

• Relevant qualification in fundraising.
• Educated to degree level or equivalent.

Experience

Essential

• Proven experience in meeting targets and KPIs.

Desirable

• Experience of developing and delivering effective stewardship/customer journeys for multiple audiences.
• Experience individual giving fundraising.
• Experience of working in a fundraising environment.
• Experience of project/event management.
• Experience of working with volunteers.

Other

Essential

• Professional and approachable with strong interpersonal skills.
• Innovative, self-motivating, target driven .
• Excellent team working skills.
• Enthusiastic, energetic, positive attitude.
• Diplomatic, with an empath for the work of the Hospice.
• Ability to handle sensitive and confidential information in a professional manner.
• Able to work unsocial hours (evenings and weekends) to meet the needs of the role.
• Full, clean driving license and use of own car.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Springhill Hospice

Address

Broad Lane

Rochdale

Lancashire

OL16 4PZ

Employer's website

https://www.springhill.org.uk (Opens in a new tab)