PATIENT SERVICES FACILITATOR

Job description

Job responsibilities

Professional

1. Co-ordinate all referrals received for Hospice services.

2.Advise patients, carers and healthcare professionals on the range and scope of hospice services available.

3. In liaison with the hospice multi-disciplinary team, facilitate efficient and timely access to all services including admission to the inpatient unit.

4.Provide specialist support and advice to patients, families, hospice staff, volunteers and other healthcare professionals.

5.Where immediate access to services is not possible, explore other sources of support for the patient in liaison with community health and social care teams.

6.Promote and maintain effective communication with external agencies i.e. Macmillan, district nursing, Specialist nurses, Acute trust.

7.Work closely with the wider multi-disciplinary team to provide expertise, knowledge and support to patients, families and carers who require support in the community.

8.Promote and take an active part in the 24-hour advice line service, providing advice line staff with relevant information relating to patients and ensuring information relating to telephone calls is appropriatelycommunicatedto other healthcare professionals involved in the patientscare.

9.Ensure close communication, liaison and joint working with members of the clinical team within the Hospice.

10.Maintain comprehensive documentation relating to patient referrals by use of the iCare system.

11.Ensure that patient records are maintained in accordance with both statutory and Hospice requirements.

12.Inline with quality monitoring andgovernance, to continually evaluate policy, procedure and documentation relating to the role, through relevant sub-committees and governance groups.

Education

1.Ensure attendance at all mandatory training and development sessions required by Springhill Hospice.

2.Contribute to the training and development of other staff within the hospice and to provide supervision and support for all learner grades of staff including external students on placement.

3.Take responsibility for identifying own personal and professional development requirements and communicating these to the line manager.

4. Maintain an active role in self-development and continuing education by attending planned educational sessions and development training.

Learning and Development

1.Maintain own professional development in order to support service delivery across the organisation.

2. Actively participate in the Hospice appraisal processes to identify own and others learning needs and take necessary steps in order to reach personal, professional and organisational objectives.

3. Practice in accordance with NMC Code of Conduct and ensure that professional registration is maintained.

4. Work in accordance with Hospice policies to ensure that confidentiality is maintained at all times by self and others.

5.Keep up to date with current palliative care practice and professional development and conduct for self and others.

Service Improvement

1.Contribute to and participate in organisational service development where appropriate.

Quality

1.Participate in relevant research and audit programmes, development and implementation of subsequent action plans.

Health, Safety and Security

1. Work in accordance with Hospice policies, procedures and guidelines.

2. Ensure that self and others take reasonable care to avoid injury to themselves or others and co-operate with the Hospice in meeting its statutory requirements in relation to Health and Safety.

Equality and Diversity

1.Promote and demonstrate awareness of anti-discriminatory practice in accordance with the organisational policies and current legislation.

2. Demonstrate enhanced knowledge and understanding of organisational objectives relating to equality and diversity.

3.Support patients, visitors and staff who need assistance to exercise their rights.

4. Promote a culture which respects and values diversity.

5.Have a sound understanding of local and national legislation, policies and procedures.

6. Ensure care within your service is consistent with the five principles of the Mental Capacity Act Code of Practice (2005).

7.Recognise and report behaviour which undermines equality and diversity in accordance with organisational policies and current legislation.

Personnel

1.Read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.

2.Attend, and participate in, all relevant meetings, both within the Hospice, and externally, as appropriate and as agreed

3.Ensure continued support and encouragement to colleagues within the clinical team and the wider Hospice team at all times

4. Undertake, on occasions, such duties and responsibilities of a reasonable nature, which may be delegated by the Community Services Manager / Director of Clinical Services. This includes supporting the community liaison team with managing referrals to ensure all referrals are processed in a timely manner, completing audits, quality monitoring, supporting the Hospice at home team.

5. Be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.

THIS POST IS SUBJECT TO FLEXIBLE ROSTERINGTO MEET SERVICE NEEDS.

SPRINGHILL HOSPICE IS A CHARITYANDALLMEMBERS OF STAFFAREEXPECTED TO PARTICIPATE IN FUNDRAISING.

Springhill Hospice is an equal opportunities employer and has a No Smoking Policy.

Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to www.homeoffice.gov.uk/dbs

Person Specification

Other

Essential

• Ability to work flexibly to meet the needs of the service.

Qualifications

Essential

• Registered nurse (level 1) with a minimum of 5 years post registration experience.
• Communication skills qualification/evidence of training.
• Evidence of continued professional development and willingness to undertake Springhill Hospice Passport training programme during probationary period and further study in palliative care.

Desirable

• Palliative care qualification.
• Diploma/degree in palliative care.

Experience

Essential

• Evidence of managing patients with specialist palliative care needs.

Desirable

• Evidence of managing patients in the community.
• Experience of using electronic patient records system.
• Undertaken audit, policy review and quality monitoring.

Knowledge and Skills

Essential

• Knowledge of the philosophy of palliative care and hospice care.
• Understanding the impact of illness on the patient and family.
• Evidence of interpersonal skills.
• Ability to work as part of the multi-disciplinary team.
• Ability to establish and maintain close effective working relationships with external agencies involved in the community care of patients and their families.
• Ability to undertake hospice assessments in relation to Hospice services.
• IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Springhill Hospice

Address

Broad Lane

Rochdale

Lancashire

OL16 4PZ

Employer's website

https://www.springhill.org.uk (Opens in a new tab)