Head of People and Workforce

Job description

Job responsibilities

Title: Head of People and Workforce

Reporting to: Chief Executive Officer

Direct reports: Volunteer Coordinator, People and Workforce Assistant

Location: Office based, with some flexibility to work from home

Hours: 22.5 hrs pw

Summary of the role:

The postholder is a key member of the Senior Management Team, instrumental in the development and delivery of a comprehensive and effective people strategy that fosters an inclusive, engaged and high performing culture aligned with Hospice values.

Responsible for advising and supporting the Chief Executive and Senior Management Team on all aspects of strategic decision making in relation to the development of the workforce, including volunteers.

Responsible for ensuring that best HR practice, in line with legislation, is always delivered across all workforce processes.

Responsible for the development and implementation of safe and effective recruitment processes for both staff and volunteers, to include DBS and right to work checks as appropriate, ensuring that confidentiality and data protection requirements are met in accordance with statutory obligations.

Responsible for workforce compliance, reporting against Key Performance Indicators (KPIs) via the People and Corporate Governance Committee on training plans, staff appraisals, staff absences, trends and themes.

Principal Responsibilities:

Lead the provision of expert and effective advice, information and guidance when dealing with complex employee relations cases, ensuring business risk is minimised in all cases.

Actively support the Senior Management Team in the management and resolution of employee relations issues, including grievances and disciplinary processes, advising on consistency and statutory compliance.

Provide leadership to the Volunteer Coordinator, and also managers across the Hospice, to support the development and implementation of effective processes to recruit, induct and retain volunteers.

Liaise with the Hospice employment law expert as appropriate to provide timely HR advice and support, in compliance with current legislation and best practice.

Act consistently as a role model and professional lead to the People and Workforce Assistant and Volunteer Coordinator, facilitating their ongoing professional development and advancement in HR practice.

Responsible for the timely and accurate allocation and monitoring of systems and processes to ensure that holiday pay/entitlement, starter forms, salary information, variations and changes to contracts are completed.

Ensure that the performance against the HR KPIs are continually improved through effective audit/review and enhancement of policies, systems and processes.

Coach and influence both clinical and non-clinical managers to develop their people management/leadership skills, constructively challenge inappropriate behaviours and deal with difficult and contentious issues.

Provide expert support to organisational change and transformational programmes, including advising managers on the implications of change, and on planning and staff consultation processes.

Monitor and be responsible for the development and review of people policies and procedures which support the Hospice in recruiting, developing and managing the Hospice workforce.

Develop, implement and monitor initiatives to support staff and volunteer wellbeing, including leadership for the Health and Wellbeing Group.

Responsible for supporting the development of the workforce elements of the Hospices equality, diversity and inclusion action plan.

Other:

• Attend Senior Management meetings and also sub-committee and Board meetings as required
• Preparation of relevant and timely information and reports
• As a member of the Senior Management Team, develop an understanding of the remits and responsibilities of other senior colleagues and interdepartmental dependencies. Take the lead, as appropriate, in the absence of colleagues.

• Flexibility of working pattern to be available to represent the Hospice at various internal and external events, some of which may be during weekends or evenings.

• Participate in the Hospice on-call rota

Take part in the hospice locking /securing of the building rota

• Represent the Hospice at appropriate events, both internal and external, at the discretion of the CEO
• Participate in other duties as required of Senior Managers.

• Participate in the annual appraisal programme
• Adhere to all Hospice policies and procedures
• Maintain high professional standards and continuing professional development
• Complete mandatory and relevant training as identified with the Chief Executive
• Promote the work of the Hospice, reflecting the vision and values
• To undertake any other duties commensurate with the post and as requested by the Chief Executive.

This job description is subject to periodic review in negotiation with the post holder and may be revised/updated as service requirements change and develop.

Person Specification

Qualifications

Essential

• Relevant degree plus specialist training up to masters level or equivalent HR specialist training/qualification (CIPD Level 7 or equivalent)
• Evidence of continued professional development

Experience

Essential

• Demonstrate significant experience as an HR specialist in a multi-professional organisation, leading strategic HR initiatives that support organisational goals and culture.
• Track record of managing complex employee relations matters, including advising on disciplinary, grievance and performance issues.
• Detailed knowledge of employment law, HR compliance and best practice.
• Ability to use HR data and analytics to inform decision making and continuous improvement.
• Line management experience.
• Knowledge of charity functions (all staff groups), employment law and legislation to comply with charity working.
• Able to deal with difficult and confrontational situations, using influencing and negotiating skills.
• Effective interpersonal skills and the ability to forge positive working relationships.
• Ability to analyse and interpret complex information and data.
• Effective and credible communication skills verbal and written.
• Ability to assess risks appropriately and develop pragmatic solutions to mitigate the risk.

Desirable

• Evidence of partnership working in a complex organisation (public sector desirable).

Personal Qualities

Essential

• Strategic approach (clarity on objectives, clear on expectations).
• Relationship building (communicate effectively, be open and willing to help, courtesy, nurtures partnerships).
• Personal credibility (visibility, approachable, courage, resilience, confidence, role model, challenge bad behaviour, manage poor performance, act with honesty and integrity).
• Passion to succeed (patient centred, positive attitude, take pride, act, take responsibility, aspire for excellence).
• Harness performance through teams (champion positive change, develop staff, create a culture without fear of retribution, actively listen and value contribution, feedback and empower staff, respect diversity).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shakespeare Hospice

Address

Church Lane

Shottery

Stratford-upon-avon

Warwickshire

CV37 9UL

Employer's website

https://www.theshakespearehospice.org.uk (Opens in a new tab)