Catering Assistant

Job description

Job responsibilities

Duties & Responsibilities

- Manage the day to day (shift) management of the volunteers, liaising with the volunteer co-ordinator(s) to ensure shifts are covered.

- On a daily basis liaise with the ward and day therapy to understand patients dietary requirements and any new admissions/discharges.

- At the start of each volunteering shift, welcome and brief the volunteers in preparation for starting work communicating essential information for that day.

- Where patients on the in-patient ward do not want any of the meals on the main menu offer an alternative, ask them what they would like and ask the chef if this is possible.

- Be the main interface between the kitchen and the clinical areas

- Ensure all meals delivered to the patients are correct and as per order/requirements

- Where patients are not ready to receive their meals check at regular intervals to see when they are ready and arrange for this to be heated up and taken to the patient.

- Assist the kitchen with the support of the volunteers with the collection of breakfast, lunch and evening meal pots, so the patients bedside tables are clear outside of meal times in a timely manner.

- Proactively walking the in-patient ward to ensure good hospitality is received.

- Display excellent customer service standards and practises at all times, promoting this practise within the volunteers.

Hospice Cafe

To support the volunteers in delivering the food offer during the agreed opening hours of operation.

- Help ensure that the highest standards of cleanliness, food preparation and presentation are maintained to the required standards at all times.

- Help control food costs within the Snack Bar through training in the correct portion sizes and economical use of all food items and wastage at all times.

- Support and mentor the volunteers with food preparation and presentation and customer service training

- Assist in the management of the department Cash Handling, Till Systems, Stock Control, processes and procedures.

- Ensuring correct and clean uniform and safety wear is worn at all times.

- Ensure the social area is cleared of pots and tables wiped at regular intervals by the volunteers.

- To assist and support the Catering & Hospitality Services Manager in the development of new products and offers.

- Ensure that the highest levels of customer service are displayed at all times by all members of the catering team towards patients, staff, volunteers, contractors and visitors.

Person Specification

Experience

Essential

• Ideally some experience in a similar role
• Willingness to learn and enthusiasm for catering as a career.
• Ability to work with minimal supervision

Desirable

• Have worked within a hospice environment

Qualifications

Essential

• GCSE grade A to C/9 to 4 or equivalent or a good standard of education
• Basic Food Hygiene certificate

Desirable

• NVQ Level 1 / 2 or above in hospitality & catering and/or professional cookery
• Health and Safety and Advanced Food Hygiene

Skills / Abilities

Essential

• A willingness and ability to assist in all areas of the kitchen with food preparation and hygiene standards.
• Customer service skills
• Ability to work on own initiative with supervisory support.
• Good communicator

Motivation and personal attributes

Essential

• Dietary and Allergen awareness
• Understanding the importance of health and hygiene

Knowledge

Essential

• Good basic food knowledge

Desirable

• Dietary and Allergen awareness
• Understanding the importance of health and hygiene

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LOROS Hospice

Address

Groby Road

Leicester

LE3 9QE