Job summary
An exciting
opportunity for 2 IT Support Engineers.
Post 1: 37.5 hours per week (£28,939.00)
Pose 2: 30 hours per week (£23,151.30)
You will be responsible
for the 1st and 2nd line day to day support of LOROS and Dove Cottage Hospice
IT services, including installation, support and planned project work for
hardware, software, networks, PC support and identifying user training needs.
Ensures effective information security practices, manages independent working
across sites and works closely with IT Services team, management and users to
support organisational and service developments.
To succeed in this role, you should have a Degree in a Computer related subject or relevant professional qualifications, e.g. ICT Level 3 or ICT Level 4. Proven experience of working in an IT support and development role is essential as are excellent communication skills and a flexible approach to your work.
Main duties of the job
Coordinated and
administered IT Services support to ensure timely resolution of user issues,
system updates, patches, and upgrades, while managing all hardware and software
assets and providing technical support and user training. Ensured high
availability and reliability of network and IT services through continuous
monitoring and maintenance, including the implementation of effective schedules
for computer and peripheral equipment. Supported the evaluation and adoption of
new technologies and software, contributed to IT development projects from
initiation to completion, and identified user training needs, keeping
management informed of relevant IT developments.
About us
LOROS Hospice
is a local charity and every year we care for over 2,500 people across
Leicester, Leicestershire and Rutland. We deliver free, high-quality,
compassionate care and support to terminally ill patients, their family and
carers.
Job description
Job responsibilities
Responsible for the coordination and administration of the IT Services departmentsupport function, ensuring timely feedback to user queries; resolving issues and applying patches and upgrades as necessary to third-party applications.Responsible for all hardware and associated hardware products, providing technicalsupport and user training.Ensuring high availability and continuous review of all network services in order toensure that business needs are met.Responsible for all software, providing technical support on standard products andgeneral support on nonstandard software.Implement and maintain effective maintenance schedules for all computer andperipheral equipment.Maintain an awareness of IT services subjects and feed relevant information back tomanagement.Assisting as appropriate with the evaluation and development of new technologies, inassociation with the IT Services Manager and/or IT Projects & Support Lead.Where required, the delivery of specific IT development projects, or project tasks,originating from the IT Stakeholder Group, from commencement to completion,reporting progress to and with the support of the IT Services Manager and/or ITProjects & Support Lead.Assisting with investigating new software packages.Determine education and training needs for users covering software packages andgeneral computer skills.Ensuring effective user account administration, maintaining user access control,password security, and information security.In consultation with department team members, take ownership of delegated ITprojects and project tasks, prepared to develop in the role via exposure to newtechnologies and the learning of new skills.Providing basic IT training and IT induction for staff and volunteers.Maintaining links with hardware and software suppliers, ensuring maximum value andservice.Maintain national and regional links with other healthcare organisations and hospices.Maintain and monitor LOROS IT systems back-ups.Ensure the redeployment, or secure and safe disposal, of computer hardware and datadisks.Potential requirement to explore out of hours support.To perform any other function as described by the IT Services Manager and/or ITProjects & Support Lead.
Job description
Job responsibilities
Responsible for the coordination and administration of the IT Services departmentsupport function, ensuring timely feedback to user queries; resolving issues and applying patches and upgrades as necessary to third-party applications.Responsible for all hardware and associated hardware products, providing technicalsupport and user training.Ensuring high availability and continuous review of all network services in order toensure that business needs are met.Responsible for all software, providing technical support on standard products andgeneral support on nonstandard software.Implement and maintain effective maintenance schedules for all computer andperipheral equipment.Maintain an awareness of IT services subjects and feed relevant information back tomanagement.Assisting as appropriate with the evaluation and development of new technologies, inassociation with the IT Services Manager and/or IT Projects & Support Lead.Where required, the delivery of specific IT development projects, or project tasks,originating from the IT Stakeholder Group, from commencement to completion,reporting progress to and with the support of the IT Services Manager and/or ITProjects & Support Lead.Assisting with investigating new software packages.Determine education and training needs for users covering software packages andgeneral computer skills.Ensuring effective user account administration, maintaining user access control,password security, and information security.In consultation with department team members, take ownership of delegated ITprojects and project tasks, prepared to develop in the role via exposure to newtechnologies and the learning of new skills.Providing basic IT training and IT induction for staff and volunteers.Maintaining links with hardware and software suppliers, ensuring maximum value andservice.Maintain national and regional links with other healthcare organisations and hospices.Maintain and monitor LOROS IT systems back-ups.Ensure the redeployment, or secure and safe disposal, of computer hardware and datadisks.Potential requirement to explore out of hours support.To perform any other function as described by the IT Services Manager and/or ITProjects & Support Lead.
Person Specification
Knowledge
Essential
- Knowledge of Microsoft operating systems and software:
- - Server 2012/2016/2019
- - Windows 10
- - Exchange Online/Office 365
- - Office 2016/365 applications, (Word, Excel, Outlook etc.)
- Active Directory and Group Policy.
- Working knowledge of data networks
- such as LAN/WAN, Remote Access and VPN
- Symantec SEP & Backup Exec
Desirable
- Previous experience of IT training.
- Some experience with NHS Clinical systems.
Experience
Essential
- Proven experience in an IT support and development role.
- Experience in maintaining and supporting PC and Networking Equipment.
Desirable
- Active directory support and O365 admin portal
Qualifications
Essential
- Degree in a Computer related subject
- or relevant professional qualifications
- e.g. ICT Level 3 or ICT Level 4
Desirable
- Microsoft or Cisco certifications,
- CompTIA
Skills / Abilities
Essential
- Excellent communication skills with a variety of people in a professional
- manner.
- Full driving licence and use of a car.
- Capable of understanding and communicating technical issues with
- non-technical colleagues.
- Ability to resolve complex and diverse IT problems under pressure.
- Ability to remain focused when faced with competing demands.
- Ability to manage own time and prioritise tasks.
- Ability to work effectively as part of a team.
- Ability to maintain confidentiality.
Experience
Essential
- Proven experience in an IT support and development role.
- Experience in maintaining and supporting PC and Networking Equipment.
Desirable
- Active directory support and O365 admin portal
Person Specification
Knowledge
Essential
- Knowledge of Microsoft operating systems and software:
- - Server 2012/2016/2019
- - Windows 10
- - Exchange Online/Office 365
- - Office 2016/365 applications, (Word, Excel, Outlook etc.)
- Active Directory and Group Policy.
- Working knowledge of data networks
- such as LAN/WAN, Remote Access and VPN
- Symantec SEP & Backup Exec
Desirable
- Previous experience of IT training.
- Some experience with NHS Clinical systems.
Experience
Essential
- Proven experience in an IT support and development role.
- Experience in maintaining and supporting PC and Networking Equipment.
Desirable
- Active directory support and O365 admin portal
Qualifications
Essential
- Degree in a Computer related subject
- or relevant professional qualifications
- e.g. ICT Level 3 or ICT Level 4
Desirable
- Microsoft or Cisco certifications,
- CompTIA
Skills / Abilities
Essential
- Excellent communication skills with a variety of people in a professional
- manner.
- Full driving licence and use of a car.
- Capable of understanding and communicating technical issues with
- non-technical colleagues.
- Ability to resolve complex and diverse IT problems under pressure.
- Ability to remain focused when faced with competing demands.
- Ability to manage own time and prioritise tasks.
- Ability to work effectively as part of a team.
- Ability to maintain confidentiality.
Experience
Essential
- Proven experience in an IT support and development role.
- Experience in maintaining and supporting PC and Networking Equipment.
Desirable
- Active directory support and O365 admin portal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
LOROS Hospice
Address
Groby Road
Leicester
LE3 9QE