Ward Administrator

Job description

Job responsibilities

1. Produce and maintain clinical reports (pressure ulcers, infections, ward activity) from Sentinel and SystmOne for dashboards, audits, and Hospice UK submissions.

2. Support policy and document management by formatting, updating, scanning, photocopying, and maintaining accurate manual/electronic records.

3. Coordinate, prepare, and service meetings (internal/external), including agendas, minutes, Teams setup, and diary management.

4. Collate, prepare, and track audits (infection control, ward clinical, cleaning schedules), reporting outcomes and outstanding issues to leads.

5. Manage ward communications: draft correspondence, circulate monthly updates/messages, and maintain information boards.

6. Provide administrative support for staff teams, including inductions, orientation packs, rota cover, document templates, and supply management.

7. Handle correspondence, telephone calls, emails, and messages professionally, ensuring timely communication across teams and external partners.

8. Liaise with multi-disciplinary teams, healthcare professionals, and external organisations to support clinical and operational functions.

9. Support patient, carer, and family needs by sending bereavement cards, handling enquiries sensitively, and providing compassionate communication.

10. Ensure compliance with GDPR, maintain patient confidentiality, and accurately archive health records and logs.

Person Specification

Qualifications

Essential

• GCSE grades A to C in English and Maths or equivalent.
• ECDL/CLAIT/RSA/Pitman or equivalent typing qualification or equivalent level of experience

Desirable

• NVQ level 2 in administration or equivalent

Knowledge and skills

Essential

• Excellent communication skills both verbal and written.
• Good organisational skills including diary management.
• Ability to prioritise workload, meet deadlines and provide a high quality service.
• Minute taking.

Desirable

• Knowledge of medical terminology.
• An appreciation of the principles of palliative care and the needs of patients with a life-limiting illness and their families.
• Able to contribute to LOROS Values & Behaviours.
• Empathic
• Ability to work within a team environment with shared responsibilities.
• Adaptable to meet the changing needs of the role.
• Confidentiality
• Ability to work under pressure in an accurate and timely manner.
• Good interpersonal skills
• Self motivated
• Flexible in order to meet the needs of the service

Experience

Essential

• Proven experience of working in a similar role.
• Proficient in the use of Microsoft Office applications (including Word, Excel and Outlook)

Desirable

• Previous experience of working in an administration/co-ordination type role within a healthcare environment.
• Experience of SystmOne or equivalent Patient Record System.
• Experience of PowerPoint and Publisher.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LOROS Hospice

Address

Groby Road

Leicester

LE3 9QE