Prescription Clerk and Receptionist

Job description

Job responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Advise patients of relevant charges for private (non-General Medical Services), accept payment and issue receipts.
• Input data into the patients healthcare records, as necessary.
• Direct requests for information i.e. SAR, insurance / solicitors letters, and DVLA forms to the administrative team
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Process repeat prescription requests received by any means of communication in accordance with practice protocol.
• Ensure all prescription requests are processed and are ready for collection within the required and expected timeframe.
• Generate requests for medication on behalf of the patient for non-repeat items.
• Discuss with patients their requirements, encouraging patients to order only what they require.
• Act upon compliance issues, liaising with the appropriate clinician.
• Ensure medication reviews are arranged by maintaining an accurate recall system.
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients.
• Initiate contact with and respond to, requests from patients, team members, and external agencies.
• Manage all queries as necessary in an efficient manner.
• Act as a chaperone as required.
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
• Undertake all mandatory training and induction programmes deemed suitable by the Practice Manager / Partners.
• Be an integral part of the general practice team.
• Support all clinical staff with general tasks as requested.
• Maintain a clean, tidy, effective working area at all times.
• Providing administrative support to the Practice as required, including filing, photocopying, scanning, culling of notes.
• Support reception staff, providing cover during staff absences.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota.
• Support administrative staff, providing cover during staff absences.
• Participate in local initiatives to enhance service delivery and patient care.
• Support the Operations Manager in reviewing and updating the Prescribing Policy and SOPs
• Any other duties commensurate with this position

Person Specification

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of reception duties and/or as prescription clerk
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Willenhall Primary Care Centre 1

Address

Remembrance Road

Coventry

West Midlands

CV3 3DG

Employer's website

https://willenhallprimarycarecentre.nhs.uk/ (Opens in a new tab)