Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the appointment system
Process personal, telephone and 111 requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Data entry of temporary registrations and relevant patient information as requiredInput data into the patients healthcare records as necessary
Respond to requests for information i.e. insurance and solicitors letters to the Medical Secretaries as per our unit policies.
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical administrator may be requested to:
Support administrative staff, providing cover during staff absences
Action incoming emails when necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Complete opening and closing procedures.
Updating live waiting times.
Use Cleo to monitor referrals from 111.
About us
Herne Bay Urgent Treatment Centreprovides walk in urgent care for minor injuries and illnesses every day of the year 8am-8pm.The Urgent Treatment Centre is based at The Queen Victoria Memorial Hospital, King Edward Avenue, Herne Bay CT6 6EB phone 01227 594756.The unit was created by the GP practices in Herne Bay working together to provide a service for the residents of the town.Patients are seen by Paramedic Practitioners, AdvancedNursesand Healthcare Assistants.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the appointment system
b. Process personal, telephone and 111 requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Photocopy documentation as required
g. Data entry of temporary registrations and relevant patient information as required
h. Input data into the patients healthcare records as necessary
i. Respond to requests for information i.e. insurance and solicitors letters to the Medical Secretaries as per our unit policies.
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Retrieve and file medical records
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested in addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit.
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails when necessary
d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
e. Complete opening and closing procedures.
f. Update live waiting times.
g. Use Cleo to monitor referrals from 111.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the appointment system
b. Process personal, telephone and 111 requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Photocopy documentation as required
g. Data entry of temporary registrations and relevant patient information as required
h. Input data into the patients healthcare records as necessary
i. Respond to requests for information i.e. insurance and solicitors letters to the Medical Secretaries as per our unit policies.
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Retrieve and file medical records
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested in addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit.
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails when necessary
d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
e. Complete opening and closing procedures.
f. Update live waiting times.
g. Use Cleo to monitor referrals from 111.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Ability to follow policy and procedure
- Polite and confident
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- Experience of administrative duties
- Experience of working in a health care setting
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Ability to follow policy and procedure
- Polite and confident
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- Experience of administrative duties
- Experience of working in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
