Data Quality Lead (Manager)

Job description

Job responsibilities

Job Title: Data Quality Lead

Responsible to: Practice Manager / Assistant Practice Manager

Hours of Work: 37.5 hours per week, worked Monday to Friday across 5 working days

Annual Leave Entitlement: 20 days annual leave + 8 bank holidays (pro-rata)

Location: Larksfield and Arlesey Medical Partnership

Larksfield and Arlesey Medical Partnership are seeking an experienced, motivated, and detail-oriented Data Quality Lead to oversee and manage all aspects of data quality within the practice.

The post holder will be responsible for ensuring the accuracy, completeness, and integrity of patient records, while leading the data quality function across the organisation. This includes managing clinical correspondence workflows, maintaining high standards of clinical coding, and supporting key performance areas such as QOF.

In addition, the Data Quality Lead will provide line management and leadership to the data quality team, including supervision, performance management, HR processes, and staff development. The role will play a critical part in driving continuous improvement, ensuring compliance, and supporting safe and effective patient care.

• Provide day-to-day leadership and line management of the data quality team.
• Oversee staff workload allocation to ensure efficient and timely completion of tasks.
• Conduct appraisals, performance reviews, and regular one-to-one meetings.
• Manage annual leave requests, sickness absence, and other HR processes in line with practice policy.
• Support staff training, development, and competency in clinical coding and workflow processes.
• Address performance concerns and implement improvement plans where required.

• Oversee and manage all clinical workflow processes to ensure timely and accurate completion.
• Monitor workflow queues and prioritise workload in line with clinical risk and urgency.
• Ensure incoming electronic communications are appropriately actioned, coded, or escalated.
• Identify inefficiencies in workflow processes and implement improvements.

• Ensure accurate processing and coding of clinical letters, discharge summaries, and hospital communications.
• Maintain high standards of clinical coding in line with national and local guidelines.
• Oversee data entry relating to diagnoses, medications, test results, and follow-up actions.
• Provide guidance and quality assurance on coding standards across the team.

• Lead on data quality initiatives to ensure accuracy and completeness of patient records.
• Support achievement and maintenance of QOF and other contractual targets.
• Identify data gaps, inconsistencies, and risks, and implement corrective actions.
• Produce and analyse data quality reports to inform practice performance.
• Work closely with management and clinical teams to improve data-driven outcomes.

• Oversee and coordinate patient recall systems (e.g., chronic disease reviews, screening, immunisations).
• Ensure recall processes are effective, timely, and accurately recorded.
• Monitor recall performance and implement improvements where necessary.

• Lead and support data quality audits across the practice.
• Ensure compliance with NHS standards, policies, and best practice guidance.
• Use audit findings to drive continuous improvement in data quality and processes.

• Oversee administrative processes related to data quality, including scanning and record management.
• Support practice searches, reporting, and administrative projects as required.

• Work collaboratively with clinicians, administrative staff, and management.
• Act as a point of escalation for complex data quality or workflow queries.
• Communicate effectively to ensure clarity, accuracy, and consistency across the team.

• Ensure compliance with GDPR and NHS information governance standards.
• Maintain strict confidentiality and ensure secure handling of all patient data.

• Undertake any other reasonable duties required to support the effective running of the practice.

This post is subject to a DBS check in line with NHS employment requirements.

Larksfield and Arlesey Medical Partnership is an equal opportunities employer. We welcome applications from all sections of the community and are committed to promoting equality, diversity, and inclusion in the workplace.

Person Specification

Experience

Essential

• Experience Required
• Proven managerial experience within a GP practice or NHS setting.
• Experience of leading, supervising, or coordinating administrative or data quality teams.
• Demonstrable experience in clinical coding, data quality management, and workflow processes.
• Experience of working with QOF, patient recall systems, and primary care targets.
• Practical experience using clinical systems, particularly SystmOne.
• Skills and Competencies Required
• Excellent attention to detail with a high level of accuracy in data handling and coding.
• Strong organisational and leadership skills, with the ability to prioritise workload for both self and team.
• Confident IT skills, including clinical systems and Microsoft Office applications.
• Ability to work independently, take initiative, and lead a team effectively.
• Strong communication and interpersonal skills, with the ability to engage confidently with clinicians, staff, and management.
• Ability to work under pressure and manage competing priorities in a busy environment.
• Sound knowledge of clinical coding systems (e.g., SNOMED) and data quality standards.
• Good understanding of QOF requirements, patient recall systems, and primary care processes.
• Analytical skills with the ability to identify data quality issues and implement improvements.
• Ability to maintain confidentiality and work in line with GDPR and NHS information governance requirements.

Desirable

• Previous experience in a Data Quality Lead or senior administrative/management role within primary care.
• Formal management or leadership training/qualification (e.g., ILM, NVQ Leadership & Management, or equivalent).
• Experience of conducting staff appraisals, managing performance issues, and supporting HR processes.
• Knowledge of additional NHS clinical systems (e.g., EMIS Web, Docman, AccuRx) alongside SystmOne.
• Experience in designing or improving practice data quality processes and workflow systems.
• Experience of running and interpreting clinical audits and presenting findings to management/clinical teams.
• Understanding of wider NHS contractual frameworks beyond QOF (e.g., IIF, Enhanced Services).
• Experience of delivering staff training in clinical coding, recalls, or workflow management.
• Awareness of CQC requirements relating to record-keeping, governance, and data quality.
• Advanced Excel skills (e.g., filtering, pivot tables, reporting) for data monitoring and analysis.
• Qualification or training in clinical coding/data quality (e.g., AMSPAR, NHS coding courses).
• Experience supporting service improvement projects in a GP practice or PCN environment

Qualifications

Essential

• GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Larksfield and Arlesey Medical Partnership

Address

Larksfield Surgery

Arlesey Road

Stotfold

Hitchin

Hertfordshire

SG54HB

Employer's website

https://larksfieldandarlesey.co.uk/ (Opens in a new tab)