Job summary
Larksfield and Arlesey Medical Partnership are seeking a highly organised, proactive, and adaptable Assistant Practice Manager to support the effective day-to-day running of our services across both sites.
This is a key operational role, offering a varied workload and the opportunity to contribute to both patient care delivery and the overall efficiency of the practice. The successful candidate will support the Practice Manager in overseeing administrative functions, coordinating staff, and ensuring smooth practice operations.
The post holder will also play an important role in supporting and overseeing HR processes, including recruitment, onboarding, staff records, and absence management, as well as ensuring practice policies are up to date, compliant, and effectively implemented across the organisation.
The role is based across our two sites and requires flexibility, excellent communication skills, and the ability to work collaboratively with both clinical and non-clinical teams. The post holder will contribute to service development, manage workflows, and help maintain high standards across the practice.
Main duties of the job
The Assistant Practice Manager will play a key role in supporting operational management and ensuring the smooth running of the practice, including:
-
Supporting the Practice Manager with the coordination of day-to-day operations
-
Providing support across all departments, responding to queries and ensuring effective communication between clinical and non-clinical teams
-
Overseeing administrative processes and improving workflow efficiency
-
Supporting HR processes including recruitment, onboarding, staff records, rota coordination, and absence management
-
Assisting in the development, implementation, and review of practice policies to ensure compliance with NHS England guidelines
-
Supporting service delivery, quality improvement initiatives, and regulatory compliance
-
Identifying operational issues, implementing solutions, and supporting change across the practice
-
Deputising for the Practice Manager where appropriate
This is a varied and fast-paced role requiring initiative, adaptability, and strong organisational and leadership skills.
About us
Larksfield and Arlesey Medical Partnership is a well-established and patient-focused GP practice committed to delivering high-quality primary care services to our local community.
We pride ourselves on providing accessible, compassionate, and holistic care to a diverse patient population. Our multidisciplinary team includes GPs, nurses, healthcare assistants, and administrative staff who work collaboratively to ensure the best possible outcomes for our patients.
The practice is dedicated to continuous improvement, staff development, and maintaining high clinical standards in line with NHS England guidelines. We actively support ongoing training and professional development, creating an environment where staff feel valued and empowered.
We aim to foster a welcoming and supportive workplace culture, encouraging teamwork, innovation, and a strong commitment to patient care.
Job description
Job responsibilities
The Assistant Practice Manager will support the Practice Manager in the effective day-to-day operational management of the practice across both sites. The role is integral to ensuring the smooth running of services, supporting staff, and maintaining high standards of patient care.
The post holder will oversee administrative functions, support HR processes, ensure practice policies are up to date and compliant, and contribute to service development and quality improvement initiatives. This is a varied and fast-paced role requiring strong organisational, communication, and problem-solving skills.
Key ResponsibilitiesOperational Management
-
Support the coordination of day-to-day practice operations across both sites
-
Ensure efficient administrative systems and processes are in place
-
Monitor workflows and identify areas for improvement
-
Support the delivery of high-quality, patient-centred services
-
Deputise for the Practice Manager when required
HR and Staff Management
-
Support and oversee HR processes including recruitment, onboarding, and induction
-
Maintain accurate staff records in line with employment and data protection regulations
-
Assist with staff rotas, annual leave, and absence management
-
Support staff performance processes, including appraisals and training coordination
-
Act as a point of contact for staff queries and provide general HR support
Policy and Compliance
-
Support the development, review, and implementation of practice policies and procedures
-
Ensure compliance with current regulations and guidance from NHS England and other relevant bodies
-
Assist in preparing for inspections and maintaining regulatory standards (e.g. CQC requirements)
-
Support audit, governance, and risk management processes
Administrative Oversight
-
Oversee administrative functions to ensure efficiency and effectiveness
-
Ensure accurate data entry, record keeping, and use of clinical systems
-
Support document management and internal communication systems
-
Help drive improvements in administrative workflows
Service Development & Quality Improvement
-
Support the implementation of new services and initiatives
-
Contribute to quality improvement projects and performance targets
-
Monitor and support achievement of key performance indicators
-
Identify operational issues and implement solutions
Communication & Team Working
-
Promote effective communication across all departments
-
Work collaboratively with clinical and non-clinical teams
-
Support team meetings and practice communications
-
Build positive working relationships with internal and external stakeholders
Health & Safety / Governance
-
Ensure compliance with health and safety policies
-
Support infection prevention and control measures
-
Report incidents, risks, and concerns in line with practice procedures
-
Maintain awareness of safeguarding policies and procedures
ConfidentialityThe post holder must maintain strict confidentiality in all aspects of patient, staff, and organisational information, in accordance with data protection legislation.
Flexibility
The post holder may be required to undertake additional duties appropriate to the role, as requested by the Practice Manager or GP Partners.
Job description
Job responsibilities
The Assistant Practice Manager will support the Practice Manager in the effective day-to-day operational management of the practice across both sites. The role is integral to ensuring the smooth running of services, supporting staff, and maintaining high standards of patient care.
The post holder will oversee administrative functions, support HR processes, ensure practice policies are up to date and compliant, and contribute to service development and quality improvement initiatives. This is a varied and fast-paced role requiring strong organisational, communication, and problem-solving skills.
Key ResponsibilitiesOperational Management
-
Support the coordination of day-to-day practice operations across both sites
-
Ensure efficient administrative systems and processes are in place
-
Monitor workflows and identify areas for improvement
-
Support the delivery of high-quality, patient-centred services
-
Deputise for the Practice Manager when required
HR and Staff Management
-
Support and oversee HR processes including recruitment, onboarding, and induction
-
Maintain accurate staff records in line with employment and data protection regulations
-
Assist with staff rotas, annual leave, and absence management
-
Support staff performance processes, including appraisals and training coordination
-
Act as a point of contact for staff queries and provide general HR support
Policy and Compliance
-
Support the development, review, and implementation of practice policies and procedures
-
Ensure compliance with current regulations and guidance from NHS England and other relevant bodies
-
Assist in preparing for inspections and maintaining regulatory standards (e.g. CQC requirements)
-
Support audit, governance, and risk management processes
Administrative Oversight
-
Oversee administrative functions to ensure efficiency and effectiveness
-
Ensure accurate data entry, record keeping, and use of clinical systems
-
Support document management and internal communication systems
-
Help drive improvements in administrative workflows
Service Development & Quality Improvement
-
Support the implementation of new services and initiatives
-
Contribute to quality improvement projects and performance targets
-
Monitor and support achievement of key performance indicators
-
Identify operational issues and implement solutions
Communication & Team Working
-
Promote effective communication across all departments
-
Work collaboratively with clinical and non-clinical teams
-
Support team meetings and practice communications
-
Build positive working relationships with internal and external stakeholders
Health & Safety / Governance
-
Ensure compliance with health and safety policies
-
Support infection prevention and control measures
-
Report incidents, risks, and concerns in line with practice procedures
-
Maintain awareness of safeguarding policies and procedures
ConfidentialityThe post holder must maintain strict confidentiality in all aspects of patient, staff, and organisational information, in accordance with data protection legislation.
Flexibility
The post holder may be required to undertake additional duties appropriate to the role, as requested by the Practice Manager or GP Partners.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths
- Evidence of ongoing professional development relevant to healthcare, administration, leadership, or management
- Willingness to undertake further training relevant to the role, including NHS, safeguarding, and governance requirements
Desirable
- Safeguarding Adults and Children training at level 2/3
- Experience or training related to complaints management, governance, or quality improvement
- Training or certification in HR processes, health & safety, or information governance
Experience
Essential
- Strong organisational and coordination skills
- Ability to work across multiple departments and sites
- Excellent communication and interpersonal skills
- Experience working in a busy healthcare, primary care, or similar environment
- Ability to prioritise workload and manage competing demands
- Confident, calm, and proactive approach to problem-solving
- Experience using Systmone
Desirable
- Experience in GP practice or NHS primary care
- Experience in a supervisory, coordination, or assistant management role
- Knowledge of NHS governance, CQC, and ICB requirements
- Experience supporting HR, complaints, or safeguarding processes
- Experience using Teamnet Clarity, AccurX and BrightHR
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths
- Evidence of ongoing professional development relevant to healthcare, administration, leadership, or management
- Willingness to undertake further training relevant to the role, including NHS, safeguarding, and governance requirements
Desirable
- Safeguarding Adults and Children training at level 2/3
- Experience or training related to complaints management, governance, or quality improvement
- Training or certification in HR processes, health & safety, or information governance
Experience
Essential
- Strong organisational and coordination skills
- Ability to work across multiple departments and sites
- Excellent communication and interpersonal skills
- Experience working in a busy healthcare, primary care, or similar environment
- Ability to prioritise workload and manage competing demands
- Confident, calm, and proactive approach to problem-solving
- Experience using Systmone
Desirable
- Experience in GP practice or NHS primary care
- Experience in a supervisory, coordination, or assistant management role
- Knowledge of NHS governance, CQC, and ICB requirements
- Experience supporting HR, complaints, or safeguarding processes
- Experience using Teamnet Clarity, AccurX and BrightHR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
