GP receptionist / care navigator

Job description

Job responsibilities

The role involves daily face-to-face and telephone contact with patients, working within our friendly Reception & Care Navigation team. Supporting and liaising with our Admin and healthcare team.

You will be trained to:

• Offer Care Navigation to patients, obtaining information in order to ensure you arrange the most appropriate care for patients.
• Complete prescription requests.

You will also be involved in general office administration - processing tasks from clinical staff within the practice, scanning letters, filing, and photocopying.

We are looking for somebody who is flexible and adaptable; confident in computer use and with a passion for helping and supporting patients. The succesful applicant will be able to work unsupervised but also integrate into the wider team.

Full training can be provided by our current team.

Person Specification

Qualifications

Essential

• Good standard of Maths and English (Grade c/4) or able to demonstrate equivalent.
• Friendly, calm and professional manner with patients at all times
• Excellent spoken English and clear telephone manner
• Reliable, punctual and able to work independently with minimal supervision
• Confident using computers (appointments, email, basic data entry)
• Able to handle confidential information appropriately
• Resilient and able to remain polite under pressure
• Willing to learn GP systems and processes
• Excellent Communication skills

Desirable

• Previous GP practice or NHS reception experience
• Experience in a customer-facing role with high public contact
• Care navigation or signposting experience
• Knowledge of EMIS or similar clinical systems
• Experience dealing with difficult or distressed people
• Demonstrated long-term reliability in previous roles
• Experience of working in an effective team
• A good understanding of Safeguarding and confidentiality
• An understanding of GDPR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Emmett Carr GP Practice

Address

Emmett Carr Surgery

Abbey Place

Renishaw

Sheffield

S21 3TY

Employer's website

https://emmettcarrgppartnership.com/ (Opens in a new tab)