Job summary
We are seeking a friendly, organised and professional GP Practice Receptionist to join our busy and supportive primary care team. This role is often the first point of contact for patients and requires excellent communication skills, discretion and a calm approach in a fast-paced environment. We offer a welcoming team culture, training and development opportunities, and the chance to work in a well-run practice where staff are valued and supported.
Main duties of the job
Greeting patients and visitors in a professional and courteous manner
Managing telephone calls and appointment bookings
Registering new patients and processing patient information
Handling prescription queries and administrative tasks
Supporting clinicians with general administrative duties
Maintaining patient confidentiality at all times
Using clinical systems such as EMIS (or similar)
Supporting the day-to-day running of reception
Requirements
Compassionate nature with excellent interpersonal skills
Previous experience in a healthcare or caring role is advantageous but not essential; training will be provided
Ability to work effectively both independently and as part of a team
Good organisational skills and attention to detail
Ability to handle sensitive situations with professionalism and discretion
Flexibility to work various shifts as needed
About us
College Road Surgery, Woking is a well-established GP practice providing high-quality, patient-centred primary care to the local community. We are a friendly and supportive team of clinicians and administrative staff who work collaboratively to deliver safe, efficient and compassionate services. We value professionalism, confidentiality and excellent communication, and are committed to staff wellbeing, development and maintaining a positive working environment.
Job description
Job responsibilities
The GP Practice Receptionist plays a key role in supporting the delivery of high-quality primary care services. Acting as the first point of contact for patients, the post holder will provide a professional, welcoming and efficient reception service while ensuring confidentiality and sensitivity at all times.
Key Responsibilities:
- Receive and assist patients in person and via telephone in a courteous, calm and professional manner
- Manage appointment bookings, cancellations and enquiries using the clinical computer system
- Signpost patients appropriately to clinicians, services or other healthcare professionals
- Process patient registrations, update records and maintain accurate patient information
- Handle prescription requests in line with practice procedures
- Deal with general administrative tasks including correspondence, scanning and filing
- Support clinicians and the wider practice team to ensure the smooth running of the surgery
- Maintain patient confidentiality and comply with data protection and information governance requirements
- Work collaboratively with colleagues and contribute to a positive team environment
- Adhere to all practice policies, procedures and NHS standards
Person Specification (Summary):
- Excellent communication and interpersonal skills
- Good organisational skills with attention to detail
- Ability to remain calm and professional in a busy environment
- Confident using IT systems and willing to learn new software
- Flexible, reliable and able to work as part of a team
- Previous GP or healthcare reception experience desirable but not essential as training will be provided
This role offers the opportunity to work within a supportive GP practice where staff development, teamwork and patient care are highly valued.
Job description
Job responsibilities
The GP Practice Receptionist plays a key role in supporting the delivery of high-quality primary care services. Acting as the first point of contact for patients, the post holder will provide a professional, welcoming and efficient reception service while ensuring confidentiality and sensitivity at all times.
Key Responsibilities:
- Receive and assist patients in person and via telephone in a courteous, calm and professional manner
- Manage appointment bookings, cancellations and enquiries using the clinical computer system
- Signpost patients appropriately to clinicians, services or other healthcare professionals
- Process patient registrations, update records and maintain accurate patient information
- Handle prescription requests in line with practice procedures
- Deal with general administrative tasks including correspondence, scanning and filing
- Support clinicians and the wider practice team to ensure the smooth running of the surgery
- Maintain patient confidentiality and comply with data protection and information governance requirements
- Work collaboratively with colleagues and contribute to a positive team environment
- Adhere to all practice policies, procedures and NHS standards
Person Specification (Summary):
- Excellent communication and interpersonal skills
- Good organisational skills with attention to detail
- Ability to remain calm and professional in a busy environment
- Confident using IT systems and willing to learn new software
- Flexible, reliable and able to work as part of a team
- Previous GP or healthcare reception experience desirable but not essential as training will be provided
This role offers the opportunity to work within a supportive GP practice where staff development, teamwork and patient care are highly valued.
Person Specification
Knowledge and skills
Essential
- Good interpersonal and communication skills
Desirable
Person Specification
Knowledge and skills
Essential
- Good interpersonal and communication skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
