GP Receptionist

Job description

Job responsibilities

To provide an efficient, friendly and professional reception and administrative service to patients, clinicians and the wider practice team. Reception are the first point of contact for patients and must ensure that all enquiries are handled courteously, confidentially and in line with practice policies.

Patient Reception & Customer Service

Welcome patients and visitors in a polite and professional manner.Answer incoming telephone calls promptly, using the practices callhandling protocols.

Answer incoming telephone calls promptly, using the practices callhandling protocols.

Book, amend and cancel appointments using the clinical system.

Signpost patients appropriately to the correct service or clinician.

Handle patient queries, concerns and requests with empathy and clarity.

Maintain patient confidentiality at all times in accordance with GDPR and practice policies.

Administration

Process repeat prescription requests accurately and in line with practice procedures.

Manage incoming and outgoing correspondence, including emails, letters and documents.

Scan, code and file clinical documents onto patient records.

Support clinicians with administrative tasks such as printing, photocopying and preparing documents.

Maintain accurate patient information and update records when required.

Clinical System & Data Handling

Use the practice clinical system (EMIS) to manage appointments, records and tasks.

Ensure data is entered accurately and promptly.

Follow protocols for safeguarding, data protection and information governance.

Operational Support

Assist with the smooth running of clinics, including monitoring waiting rooms and supporting clinicians.

Handle payments for private services where applicable.

Participate in team meetings, training sessions and quality improvement activities.

Follow all practice policies, including health and safety, infection control and confidentiality.

Person Specification

Experience

Essential

• Previous experience in a GP practice or healthcare setting.
• Experience using EMIS.
• Commitment to confidentiality and data protection.
• Excellent communication and interpersonal skills.

Desirable

• Strong customer service skills with a patient centered approach.
• Ability to remain calm under pressure and manage challenging situations professionally.
• Good IT skills and ability to learn new systems quickly.
• Ability to work as part of a team and independently.
• High level of accuracy and attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Poplars Surgery

Address

Poplars Surgery

17 Holly Lane

Erdington

Birmingham

B24 9JN

Employer's website

https://poplarssurgery.co.uk/ (Opens in a new tab)