GP Receptionist/Care Navigator

Job summary

Copsewood Medical Centre is looking for an individual with a good knowledge of Windows/IT skills, be able to navigate computer systems and be forward thinking. The Practice uses EMIS medical system, Accrux, Docman, etc.

Experience is desirable and training will be given and monitored.

Working Hours 1.00 to 6.30pm and Monday to Friday (27.5 hours)

(Additional hours to help with emergency/holiday cover when required)

To start asap.

Main duties of the job

Looking for someone who can work in a busy environment, greet & welcome patients in a friendly manner either f2f or on the telephone and be able to carry out various reception administrative duties.Offer general assistance and make appropriate appointments by directing and navigating patients by accessing the most suitable service for their healthcare in a professional, effective and friendly manner.Give information to patients including test results and details of services.Communicate effectively with patients and all members of the Practice Team.

Be very organised and detailed oriented and resolve daily matters with a positive workload. Deal with requests and queries from patients and other providers by f2f, telephone and online. Ensure Practice standards are maintained and monitored to improve the quality of total care to all who encounter the services provided by the Practice. You may be asked by Clinicians to chaperone occasionally, training will be given for this.Data checking patients address, telephone numbers/emails/etc are all in order and update records.Deal with patients who wish to register with the Practice f2f & on-line and Temporary Residents. Process repeat prescriptions. Photocopy, scan medical letters & reports. Ensure building security including opening/closing premises. Candidates to be flexible in their working pattern, multi-tasking, friendly and be a team player.

About us

About Us

Copsewood Medical Centre CV2 5NB is located off Binley Road and is part of the Sowe Valley Primary Network group. We are a small friendly Practice with approximately 5500 patients, and we are also a training practice for GP Registrars. There are 3 Doctors working at the Practice, 4 GP Registrars, 2 Practice Nurses, GPA, Paramedic, Clinical Pharmacist and a Physio as well as the Admin Team.