Medical Receptionist

Job description

Job responsibilities

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

Daily responsibilities:

Dealing with incoming and outgoing triage requests

Filing

Booking appointments

Answering telephones

Patient Registrations

Receiving people at reception desk and dealing with queries

Organising/processing repeat scripts for signature

Checking doctors rooms for filing, scripts etc.

Taking home visits/late calls

Data input

Take payment for medicals etc. and log correctly

Changing name plates on doors

Dealing with correspondence to/from the Primary Care Trust

Changing telephone messages

Photocopying

Tidy waiting areas

Liaise with hospitals and other outside organisation

Report sickness following practice guidelines

Summarisation of medical records

Follow procedures for complaints and incidents

Dealing with electronic path link

Completely requests from task screen

Dealing with prescription requests and the pharmacy collection service, both paper and electronic requests

Scanning and read coding mail and correspondence

Putting correspondence in medical records into chronological order

Have a general awareness of surroundings

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care
• Previous NHS, administrative and clerical experience

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Good organisational skills
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claypath and University Medical Practice

Address

Claypath & University Medical Group

26 Gilesgate

Durham

DH1 1QW

Employer's website

https://durhamstudenthealth.co.uk/ (Opens in a new tab)