Job summary
The post holder will provide a high quality and responsive
reception service to all patients ensuring that the reception runs efficiently
and in accordance with the practice requirements.
Main duties of the job
To make appointments and book patients in when they arrive for
an appointment and to provide a helpful and friendly service to patients.
To answer telephones promptly ensuring that all in coming lines
are always covered.
To comply with the practice protocol for the generating
prescription requests and queries. To comply with the practice procedure for
the registration of new patients, temporary patients, and those seen as
emergency or immediately necessary.
To comply with practice protocol for the collection of results
from the hospital daily and advise patients of any action/advice requested by
the GP.
To comply with practice protocols regarding letters that arrive
at the surgery either externally by post or internally from the hospital.
To comply with the protocols in place at the practice for the
scanning/indexing and workflow of correspondence.
To comply with the protocol for deducting patients who have
registered elsewhere.
To comply with all relevant practice procedures, regulations,
and protocols and to always maintain confidentiality with reference to patient
records.
To liaise with the Practice Manager when required and follow
instructions from them when necessary.
To undertake any other duties as deemed appropriate by the
Practice.
About us
We are a busy practice located in Rhosllanerchrugog and are looking to recruit a receptionist to join our team. You will be the first point of contact for our patients. This post requires an individual who is reliable, motivated, professional, and friendly with excellent communication and multitasking skills.
Job description
Job responsibilities
To make appointments and book patients in when they arrive for
an appointment and to provide a helpful and friendly service to patients.
To answer telephones promptly ensuring that all in coming lines
are always covered.
To comply with the practice protocol for the generating
prescription requests and queries. To comply with the practice procedure for
the registration of new patients, temporary patients, and those seen as
emergency or immediately necessary.
To comply with practice protocol for the collection of results
from the hospital daily and advise patients of any action/advice requested by
the GP.
To comply with practice protocols regarding letters that arrive
at the surgery either externally by post or internally from the hospital.
To comply with the protocols in place at the practice for the
scanning/indexing and workflow of correspondence.
To comply with the protocol for deducting patients who have
registered elsewhere.
To comply with all relevant practice procedures, regulations,
and protocols and to always maintain confidentiality with reference to patient
records.
To liaise with the Practice Manager when required and follow
instructions from them when necessary.
To undertake any other duties as deemed appropriate by the
Practice.
Job description
Job responsibilities
To make appointments and book patients in when they arrive for
an appointment and to provide a helpful and friendly service to patients.
To answer telephones promptly ensuring that all in coming lines
are always covered.
To comply with the practice protocol for the generating
prescription requests and queries. To comply with the practice procedure for
the registration of new patients, temporary patients, and those seen as
emergency or immediately necessary.
To comply with practice protocol for the collection of results
from the hospital daily and advise patients of any action/advice requested by
the GP.
To comply with practice protocols regarding letters that arrive
at the surgery either externally by post or internally from the hospital.
To comply with the protocols in place at the practice for the
scanning/indexing and workflow of correspondence.
To comply with the protocol for deducting patients who have
registered elsewhere.
To comply with all relevant practice procedures, regulations,
and protocols and to always maintain confidentiality with reference to patient
records.
To liaise with the Practice Manager when required and follow
instructions from them when necessary.
To undertake any other duties as deemed appropriate by the
Practice.
Person Specification
Qualifications
Essential
- Experience of working in a customer facing role.
- Good computer skills.
- Able to work under pressure.
- Reliable.
Desirable
- Previous medical reception and EMIS experience.
- Welsh speaking
Person Specification
Qualifications
Essential
- Experience of working in a customer facing role.
- Good computer skills.
- Able to work under pressure.
- Reliable.
Desirable
- Previous medical reception and EMIS experience.
- Welsh speaking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.