The Lodge Surgery

Health Care Support Worker (HCSW / HCA)

The closing date is 31 October 2025

Job summary

We are seeking to recruit an experienced Health Care Support Worker (HCA) to support our friendly nursing team consisting of a Nurse Manager, 2 practice nurses, an HCA and a phlebotomist. The successful candidate will possess a professional, positive and welcoming manner. You will have the opportunity to support other clinical professionals and provide health support and advice directly to patients and in turn will be supported by an experienced practice team. You must hold or be actively working towards completion of the Care Certificate.

Main duties of the job

Duties will include health assessment and promotion including NHS Health Checks, wound care, B12 injections ECGs, phlebotomy, diabetic foot checks, BMI and BP observations, seasonal vaccinations and anticoagulation monitoring (all dependent on qualifications and experience). There will also be an opportunity to train in and carry out PCN Teledermatology, which will involve photographing skin lesions and forwarding the images for specialist review.

About us

We actively support and encourage CPD and ongoing further career development. Our CQC rating is 'Good' in all areas and we have a patient list of around 8,500.Employee Benefits include NHS pension, generous annual leave, CPD opportunities and free parking. We have worked hard to develop a friendly and supportive environment and due to our size we are a close-knit, sociable team.

Details

Date posted

23 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5954-25-0000

Job locations

Lodge Road

Pewsham

Chippenham

Wiltshire

SN15 3SY


Job description

Job responsibilities

REPORTS TO:

Nurse Manager (Clinical Supervision) Practice Manager (Administratively), Partners

LOCATION: Lodge Surgery, PCN Practices

JOB SUMMARY:

The purpose of the post is to assist the GPs and nurse team in the delivery of safe, high quality primary care services to the practice population. The post holder will undertake delegated tasks and duties under indirect supervision of members of the nurse team. The post holder will work within clear parameters and lines of accountability after appropriate training and assessment of competence. The role focuses on health promotion, disease prevention and assisting with clinical and administrative duties that contribute to improved population health and patient outcomes across the Primary Care Network (PCN).

The requirements of the post are linked to Level 3 of the District and General Practice Nursing Service Education and Career Framework (Health Education England).

KEY RESPONSIBILITIES

Clinical Care Delivery

Working within guidelines and protocols undertake and record:

- Urinalysis and preparation of specimens for laboratory analysis

- Temperature, pulse and respiratory rate

- Weight, height, waist circumference and Body Mass Index

- Measurement of legs for compression hosiery

- ECGs

- Near patient testing e.g. blood glucose, lipids and INR

- ABPI ultrasound measurement working with registered nurse

- Measurement of airway function (peak expiratory flow rate, Feno and spirometry).

Deliver NHS Health Checks, record clinical observations and gather lifestyle and risk information.

Provide brief health promotion advice (e.g. smoking cessation, weight management).

Obtain venous blood samples from individuals for investigation.

Administer selected vaccines in accordance with the national schedule and legal authorisation.

Administer medications by injection with the appropriate legal authorisation.

Carry out care of wounds and apply dressings after initial assessment by registered nurse.

Remove wound closure materials including sutures, clips and staples.

Assist clinicians carrying out minor surgical procedures.

Administrative/Service Support

Assist with management of clinical supplies e.g. monitoring stock levels, ordering, re-stocking of clinical areas and maintenance of equipment.

Participate in quality improvement e.g. audit, development of protocols and new services.

Attend practice/clinical/nurse meetings and contribute to the agenda in the development of the nursing service and where appropriate wider practice systems.

Chaperone clinicians.

Support PCN initiatives around lifestyle interventions, smoking cessation, and healthy weight.

Personal/Professional Development

Complete statutory training/updating and mandatory training as specified by the practice policy.

Achieve competence in the 15 standards of the Care Certificate Framework within three to six months of appointment.

Work as part of a multidisciplinary team to support long-term condition management and health inequalities.

Contribute to vaccination and immunisation programmes across the PCN.

Complete skills specific training and regular updating.

Participate in an annual individual performance review including maintaining a record of own personal and professional development.

Take responsibility for own development, learning and performance and identify gaps in knowledge and skills.

Inform Nurse Manager or Practice Manager if unable to perform any aspect of role competently.

Health and Safety

Use practice security systems according to practice guidelines.

Identify risks in work activities and report to Nurse Manager or Practice Manager.

Follow appropriate infection control procedures.

Maintain work areas in a tidy and safe manner.

Communicate effectively with individuals in other agencies to meet peoples needs.

Equality and Diversity

Act in a way that recognises peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Promote equality, diversity, and inclusion in all aspects of care delivery.

Information Governance

Ensure information is collected, used and shared ethically and legally, ensuring data quality and security.

Ensure that data is accurate, up-to-date, and reliable.

Ensure that personal information is handled with respect and security, maintaining trust and confidentiality.

Work in line with data protection and safeguarding policies.

Scope of Practice

This role aligns with the NHS England Network Contract DES 2025/26 (B20.1B20.3) and the Primary Care & General Practice Nursing Career and Core Capabilities Framework (Support Worker Level Practice). Working under supervision while developing competencies in community-based care and clinical support.

Qualifications / Entry Requirements

  • Care Certificate must hold or be actively working towards completion.
  • Level 2 or Level 3 Healthcare Support Worker Apprenticeship (or equivalent recognised qualification such as the STEP programme).
  • Must work under the supervision of a registered healthcare professional.
  • DBS clearance required.
  • Good literacy and numeracy skills able to complete training and maintain accurate clinical records.

Job description

Job responsibilities

REPORTS TO:

Nurse Manager (Clinical Supervision) Practice Manager (Administratively), Partners

LOCATION: Lodge Surgery, PCN Practices

JOB SUMMARY:

The purpose of the post is to assist the GPs and nurse team in the delivery of safe, high quality primary care services to the practice population. The post holder will undertake delegated tasks and duties under indirect supervision of members of the nurse team. The post holder will work within clear parameters and lines of accountability after appropriate training and assessment of competence. The role focuses on health promotion, disease prevention and assisting with clinical and administrative duties that contribute to improved population health and patient outcomes across the Primary Care Network (PCN).

The requirements of the post are linked to Level 3 of the District and General Practice Nursing Service Education and Career Framework (Health Education England).

KEY RESPONSIBILITIES

Clinical Care Delivery

Working within guidelines and protocols undertake and record:

- Urinalysis and preparation of specimens for laboratory analysis

- Temperature, pulse and respiratory rate

- Weight, height, waist circumference and Body Mass Index

- Measurement of legs for compression hosiery

- ECGs

- Near patient testing e.g. blood glucose, lipids and INR

- ABPI ultrasound measurement working with registered nurse

- Measurement of airway function (peak expiratory flow rate, Feno and spirometry).

Deliver NHS Health Checks, record clinical observations and gather lifestyle and risk information.

Provide brief health promotion advice (e.g. smoking cessation, weight management).

Obtain venous blood samples from individuals for investigation.

Administer selected vaccines in accordance with the national schedule and legal authorisation.

Administer medications by injection with the appropriate legal authorisation.

Carry out care of wounds and apply dressings after initial assessment by registered nurse.

Remove wound closure materials including sutures, clips and staples.

Assist clinicians carrying out minor surgical procedures.

Administrative/Service Support

Assist with management of clinical supplies e.g. monitoring stock levels, ordering, re-stocking of clinical areas and maintenance of equipment.

Participate in quality improvement e.g. audit, development of protocols and new services.

Attend practice/clinical/nurse meetings and contribute to the agenda in the development of the nursing service and where appropriate wider practice systems.

Chaperone clinicians.

Support PCN initiatives around lifestyle interventions, smoking cessation, and healthy weight.

Personal/Professional Development

Complete statutory training/updating and mandatory training as specified by the practice policy.

Achieve competence in the 15 standards of the Care Certificate Framework within three to six months of appointment.

Work as part of a multidisciplinary team to support long-term condition management and health inequalities.

Contribute to vaccination and immunisation programmes across the PCN.

Complete skills specific training and regular updating.

Participate in an annual individual performance review including maintaining a record of own personal and professional development.

Take responsibility for own development, learning and performance and identify gaps in knowledge and skills.

Inform Nurse Manager or Practice Manager if unable to perform any aspect of role competently.

Health and Safety

Use practice security systems according to practice guidelines.

Identify risks in work activities and report to Nurse Manager or Practice Manager.

Follow appropriate infection control procedures.

Maintain work areas in a tidy and safe manner.

Communicate effectively with individuals in other agencies to meet peoples needs.

Equality and Diversity

Act in a way that recognises peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Promote equality, diversity, and inclusion in all aspects of care delivery.

Information Governance

Ensure information is collected, used and shared ethically and legally, ensuring data quality and security.

Ensure that data is accurate, up-to-date, and reliable.

Ensure that personal information is handled with respect and security, maintaining trust and confidentiality.

Work in line with data protection and safeguarding policies.

Scope of Practice

This role aligns with the NHS England Network Contract DES 2025/26 (B20.1B20.3) and the Primary Care & General Practice Nursing Career and Core Capabilities Framework (Support Worker Level Practice). Working under supervision while developing competencies in community-based care and clinical support.

Qualifications / Entry Requirements

  • Care Certificate must hold or be actively working towards completion.
  • Level 2 or Level 3 Healthcare Support Worker Apprenticeship (or equivalent recognised qualification such as the STEP programme).
  • Must work under the supervision of a registered healthcare professional.
  • DBS clearance required.
  • Good literacy and numeracy skills able to complete training and maintain accurate clinical records.

Person Specification

Qualifications

Essential

  • Care Certificate (or working towards); Level 2/3 HCSW Apprenticeship or equivalent

Desirable

  • Health-related NVQ, STEP programme, or relevant CPD

Experience

Essential

  • Experience providing direct patient care or support in a healthcare setting.

Desirable

  • Experience in general practice or community healthcare.

Knowledge and Skills

Essential

  • Good communication and interpersonal skills; able to follow instructions and protocols; maintains accurate records. Understanding of confidentiality, infection control, and safeguarding. Caring, kind and compassionate; calm under pressure; team player; adaptable; willing to learn and take feedback.

Desirable

  • Basic IT skills and familiarity with clinical systems (SystmOne). Awareness of public health priorities (e.g. smoking cessation, obesity). Demonstrates initiative and motivation to progress through further training.
Person Specification

Qualifications

Essential

  • Care Certificate (or working towards); Level 2/3 HCSW Apprenticeship or equivalent

Desirable

  • Health-related NVQ, STEP programme, or relevant CPD

Experience

Essential

  • Experience providing direct patient care or support in a healthcare setting.

Desirable

  • Experience in general practice or community healthcare.

Knowledge and Skills

Essential

  • Good communication and interpersonal skills; able to follow instructions and protocols; maintains accurate records. Understanding of confidentiality, infection control, and safeguarding. Caring, kind and compassionate; calm under pressure; team player; adaptable; willing to learn and take feedback.

Desirable

  • Basic IT skills and familiarity with clinical systems (SystmOne). Awareness of public health priorities (e.g. smoking cessation, obesity). Demonstrates initiative and motivation to progress through further training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Lodge Surgery

Address

Lodge Road

Pewsham

Chippenham

Wiltshire

SN15 3SY


Employer's website

https://www.thelodgesurgery.co.uk (Opens in a new tab)

Employer details

Employer name

The Lodge Surgery

Address

Lodge Road

Pewsham

Chippenham

Wiltshire

SN15 3SY


Employer's website

https://www.thelodgesurgery.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Nurse Manager

Sarah Rumsby

enquiries.lodgesurgery@nhs.net

01249479809

Details

Date posted

23 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5954-25-0000

Job locations

Lodge Road

Pewsham

Chippenham

Wiltshire

SN15 3SY


Privacy notice

The Lodge Surgery's privacy notice (opens in a new tab)