West Wirral Group Practice

GP Care Navigator

The closing date is 30 January 2026

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Job summary

West Wirral Group Practice is looking to recruit a team member to join our friendly and supportive team.

This is a fast-paced and highly complex role, ideal for someone who thrives in a busy environment and enjoys working with people. You will be the first point of contact for patients, providing a high standard of customer service while supporting the smooth running of the practice.

Main duties of the job

Key Responsibilities:

Welcoming and assisting patients in person and by telephone.

Managing appointment bookings and enquiries.

Handling sensitive and confidential information accurately.

Supporting clinicians and colleagues with administrative tasks.

Dealing calmly and professionally with very challenging and delicate situations.

About us

We are a well-established GP practice serving a patient population of around 13,500. Our team includes 11 GP partners supported by a strong multi-disciplinary workforce, delivering a wide range of high-quality services to our local community.

We strive to create an open, supportive environment for both patients and staff, where new ideas are welcomed and professional development is encouraged.

As a large practice, we embrace modern ways of working, making best use of the skills within our diverse team to provide safe and effective care

Details

Date posted

06 January 2026

Pay scheme

Other

Salary

Depending on experience Starting at £12.21 increasing with experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5950-26-0000

Job locations

The Warrens Medical Centre

Arrowe Park Road

Wirral

Merseyside

CH49 5PL


Job description

Job responsibilities

This is a fast-paced and highly complex role, ideal for someone who thrives in a busy environment and enjoys working with people. You will be the first point of contact for patients, providing a high standard of customer service while supporting the smooth running of the practice.

Key Responsibilities:

  • Welcoming and assisting patients in person and by telephone
  • Managing appointment bookings and enquiries
  • Handling sensitive and confidential information accurately
  • Supporting clinicians and colleagues with administrative tasks

Dealing calmly and professionally with very challenging and delicate situations

Job description

Job responsibilities

This is a fast-paced and highly complex role, ideal for someone who thrives in a busy environment and enjoys working with people. You will be the first point of contact for patients, providing a high standard of customer service while supporting the smooth running of the practice.

Key Responsibilities:

  • Welcoming and assisting patients in person and by telephone
  • Managing appointment bookings and enquiries
  • Handling sensitive and confidential information accurately
  • Supporting clinicians and colleagues with administrative tasks

Dealing calmly and professionally with very challenging and delicate situations

Person Specification

Experience

Essential

  • Essential Skills & Qualities:
  • Excellent customer service and communication skills.
  • Ability to work efficiently in a fast-paced environment.
  • Strong organisational and multitasking skills.
  • Resilience and the ability to remain calm under pressure.
  • A professional, caring, and patient-focused approach.

Desirable

  • Desirable (but not essential):
  • Previous experience in a GP practice or healthcare setting.
  • Familiarity with clinical systems.
  • Experience of working in a high pressured environment.
Person Specification

Experience

Essential

  • Essential Skills & Qualities:
  • Excellent customer service and communication skills.
  • Ability to work efficiently in a fast-paced environment.
  • Strong organisational and multitasking skills.
  • Resilience and the ability to remain calm under pressure.
  • A professional, caring, and patient-focused approach.

Desirable

  • Desirable (but not essential):
  • Previous experience in a GP practice or healthcare setting.
  • Familiarity with clinical systems.
  • Experience of working in a high pressured environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Wirral Group Practice

Address

The Warrens Medical Centre

Arrowe Park Road

Wirral

Merseyside

CH49 5PL


Employer's website

https://westwirralgrouppractice.org.uk/ (Opens in a new tab)

Employer details

Employer name

West Wirral Group Practice

Address

The Warrens Medical Centre

Arrowe Park Road

Wirral

Merseyside

CH49 5PL


Employer's website

https://westwirralgrouppractice.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Miss Sophie Harrison

sophie.harrison13@nhs.net

01519092474

Details

Date posted

06 January 2026

Pay scheme

Other

Salary

Depending on experience Starting at £12.21 increasing with experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5950-26-0000

Job locations

The Warrens Medical Centre

Arrowe Park Road

Wirral

Merseyside

CH49 5PL


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