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Leek Health Centre

Practice and Business Manager

The closing date is 27 April 2026

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Job summary

The Practice and Business Manager will lead the salaried practice team, ensuring the delivery of safe, effective, and high quality patient care. Responsibilities include maintaining compliance with CQC standards, NHS contractual requirements, and internal policies, while supporting the team to achieve key performance targets (including QOF and operational metrics). The postholder will work closely with the Business and Finance Manager to deliver both strategic development and day-to-day operational management of the practice.

Main duties of the job

The Practice and Business Manager will be responsible for the day-to-day operation of the practice. They will handle complaints, significant events and ensure that all staff have annual appraisals.

They will work alongside the Business and Finance Manager to ensure that we achieve our OQF targets while also complying with CQC standards.

About us

Leek Health Centre is a medium-sized GP practice with a stable partnership and a dedicated management team. We are a busy and well-established practice with a strong team ethos and commitment to high quality patient care.

Details

Date posted

13 April 2026

Pay scheme

Other

Salary

Depending on experience Other

Contract

Permanent

Working pattern

Full-time

Reference number

A5944-26-0002

Job locations

Leek Health Centre

Fountain Street

Leek

Staffordshire

ST13 6JB


Job description

Job responsibilities

Organise staff to achieve QOF, QIF, etc

Responsible for staff related issues including staff grievance and disciplinary matters.

Individual responsibility will include:

Oversight of annual leave requests for salaried staff

Ensure the practice staff are up to date with regards to work within the PCN

Maintain good knowledge and documentation of Practice CQC requirements.

Administrative lead for Child & Adult safeguarding liaise with the clinical leads.

Completion of annual infection control audit with an appropriate clinician

Maintain good knowledge of, and compliance with, Health and Safety legislation.

Ensure all software and hardware is up-to-date and meets current standards

Work with Operations Lead

Liaise with partners regarding planned and unplanned building maintenance and to ensure all necessary building surveys are carried out

First point of contact regarding patient complaints

Discuss significant events at partnership meetings.

All other duties reasonably expected of this post but not listed above.

Job description

Job responsibilities

Organise staff to achieve QOF, QIF, etc

Responsible for staff related issues including staff grievance and disciplinary matters.

Individual responsibility will include:

Oversight of annual leave requests for salaried staff

Ensure the practice staff are up to date with regards to work within the PCN

Maintain good knowledge and documentation of Practice CQC requirements.

Administrative lead for Child & Adult safeguarding liaise with the clinical leads.

Completion of annual infection control audit with an appropriate clinician

Maintain good knowledge of, and compliance with, Health and Safety legislation.

Ensure all software and hardware is up-to-date and meets current standards

Work with Operations Lead

Liaise with partners regarding planned and unplanned building maintenance and to ensure all necessary building surveys are carried out

First point of contact regarding patient complaints

Discuss significant events at partnership meetings.

All other duties reasonably expected of this post but not listed above.

Person Specification

Qualifications

Essential

  • Leadership qualifications
  • Diploma in Medical administration or equivalent
  • Knowledge of HR law
  • Good communication and interpersonal skills
  • Excellent IT skills
  • Knowledge of QOF, QIF, GMS and other NHS contracts

Desirable

  • Training in general practice IT governance and confidentiality
  • Training in conflict resolution

Experience

Essential

  • 1+ cumulative years working in general practice or a primary care network, (PCN)
  • Excellent knowledge of EMIS especially conducting searches/audits etc
  • In depth understanding of PCNS.
  • A strong history of being trusted with positions of responsibility.

Desirable

  • Experience of North Staffordshire and knowledge of the issues facing the Staffordshire Moorlands.
  • Experience in other NHS organisations/healthcare settings.
Person Specification

Qualifications

Essential

  • Leadership qualifications
  • Diploma in Medical administration or equivalent
  • Knowledge of HR law
  • Good communication and interpersonal skills
  • Excellent IT skills
  • Knowledge of QOF, QIF, GMS and other NHS contracts

Desirable

  • Training in general practice IT governance and confidentiality
  • Training in conflict resolution

Experience

Essential

  • 1+ cumulative years working in general practice or a primary care network, (PCN)
  • Excellent knowledge of EMIS especially conducting searches/audits etc
  • In depth understanding of PCNS.
  • A strong history of being trusted with positions of responsibility.

Desirable

  • Experience of North Staffordshire and knowledge of the issues facing the Staffordshire Moorlands.
  • Experience in other NHS organisations/healthcare settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leek Health Centre

Address

Leek Health Centre

Fountain Street

Leek

Staffordshire

ST13 6JB


Employer's website

https://leekhc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Leek Health Centre

Address

Leek Health Centre

Fountain Street

Leek

Staffordshire

ST13 6JB


Employer's website

https://leekhc.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

GP Partner

Dr Mark Williams

mark.williams2@staffs.nhs.uk

Details

Date posted

13 April 2026

Pay scheme

Other

Salary

Depending on experience Other

Contract

Permanent

Working pattern

Full-time

Reference number

A5944-26-0002

Job locations

Leek Health Centre

Fountain Street

Leek

Staffordshire

ST13 6JB


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