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Grange Park Surgery

Care Navigator / Receptionist

The closing date is 10 October 2025

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Job summary

We are looking to appoint a receptionist/care navigator with strong administration skills to join our busy semi-rural patient-centred family practice in Burley in Wharfedale. We have 7100 patients and are steadily growing with the addition of new housing in the village.The appointed person will be the first point of contact for patients and visitors.

You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills & attention to detail are essential.

Main duties of the job

The role involves:

  • Booking appointments and assisting patients both in person and on the telephone
  • Liaising with other team members, Doctors, Nurses and other associated healthcare agencies and providers.
  • Adding new patient registrations following our process and procedures
  • Contacting patients on behalf of clinical staff

About us

We are a three partner general practice, serving a stable village community of 7,100 patients. We pride ourselves on providing a traditional family practice. We work closely as a team to provide continuity of care and are committed to training future General Practitioners.

Details

Date posted

19 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5942-25-0001

Job locations

Grange Park Surgery

Grange Road

Burley in Wharfedale

West Yorkshire

LS29 7HG


Job description

Job responsibilities

The role avaiable is for 14 hours per week with a cover day for staff holidays/sickness.

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Job description

Job responsibilities

The role avaiable is for 14 hours per week with a cover day for staff holidays/sickness.

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Knowledge/Skills

Essential

  • Excellent communication skills

Desirable

  • Excellent keyboard and computer skills

Experience

Essential

  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients

Desirable

  • Experience of working in GP Practice/Primary Care
  • Experience of working within the NHS
Person Specification

Knowledge/Skills

Essential

  • Excellent communication skills

Desirable

  • Excellent keyboard and computer skills

Experience

Essential

  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients

Desirable

  • Experience of working in GP Practice/Primary Care
  • Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grange Park Surgery

Address

Grange Park Surgery

Grange Road

Burley in Wharfedale

West Yorkshire

LS29 7HG


Employer's website

https://www.grangeparksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Grange Park Surgery

Address

Grange Park Surgery

Grange Road

Burley in Wharfedale

West Yorkshire

LS29 7HG


Employer's website

https://www.grangeparksurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Eve Hill

eve.hill@bradford.nhs.uk

Details

Date posted

19 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5942-25-0001

Job locations

Grange Park Surgery

Grange Road

Burley in Wharfedale

West Yorkshire

LS29 7HG


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