Medical Centre Healthcare Assistant

Job summary

As a key member of the clinical team, you will support the safe and effective delivery of NHS Primary Care services, working closely with GPs, nurses and administrators. Your role will include health checks and care plan consultations, routine observations, phlebotomy, ECGs and wound care, with opportunities to further develop skills in complex wound management. Occasional support at the reception desk may also be required.

We are seeking a qualified Healthcare Assistant with a recognised Care Assistant and phlebotomy qualification, previous NHS primary care experience, and confidence using GP systems such as SYSTM1 or EMIS. Patience, empathy and a genuine team focused approach are essential.

This role is ideal for someone who values working in a close knit team and providing consistent, patient centred care for an elderly population.

If you are passionate about delivering compassionate, high quality care and thrive in a supportive primary care environment, we would love to hear from you.

Important Information: Right to work in the UK is essential, the Royal Hospital Chelsea does not hold a sponsorship licence.

Main duties of the job

The post holder will play an integral role in delivering high quality primary care services, supporting both clinical and nonclinical teams. Clinical duties include undertaking new patient health checks, ECG recordings, phlebotomy, and wound care, with ongoing development towards supporting complex wound management under appropriate supervision. The role involves assisting with patient assessments and data collection, identifying patients due for long term condition reviews, supporting routine medication ordering, and running annual health check clinics. The post holder will also complete quarterly infection control audits, act as a patient chaperone, manage vaccine and cold chain storage and documentation, and ensure consulting rooms are cleaned, stocked, and equipment is maintained. Occasional reception cover and maintenance of the Health Promotion notice board will also form part of the role.

The role requires a strong commitment to health, safety and security, including following personal safety procedures, maintaining high infection control standards, identifying and reporting risks or hazards, and keeping skills up to date through training. Effective teamwork is essential, with accountability for own actions, the ability to raise patient safety concerns, reflect on practice, manage workload efficiently, and work collaboratively with colleagues and external services.

About us

Founded in 1682 by King Charles II, the Royal Hospital Chelsea is a unique charitable institution and historic retirement community for around 300 British Army veterans, known as the Chelsea Pensioners. Situated in the heart of London, the Royal Hospital provides lifelong care, comradeship and support to former soldiers drawn from every part of the United Kingdom, many of whom have served their country for decades. More than a place of residence, it is a vibrant community shaped by shared experience, dignity and mutual respect.

The Royal Hospital Chelsea is defined by its strong sense of belonging and tradition, balanced with a modern commitment to excellence, compassion and inclusion. Everyone who works here plays an important role in creating a welcoming, supportive environment where Pensioners can thrive. We are proud to foster a culture where people lead by example, value teamwork, and take pride in making a meaningful difference every day.

Our values guide everything we do: nurturing belonging through comradeship, respecting individuals by listening and responding with care, encouraging pride through high standards, and enjoying life by sharing warmth, positivity and humour. As a charity that relies on the generosity of others, every role at the Royal Hospital Chelsea matters. Whatever your position, you will help deliver our vision and contribute to a place that residents, staff and supporters are proud to be part of.