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Manor Drive Medical Centre

Medical Secretary/Administrator

The closing date is 01 January 2026

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Job summary

Manor Drive Medical Centre is on the lookout for a proactive and enthusiastic Medical Secretary/Administrator to join our friendly secretarial team! In this varied and rewarding role (approximately 21 hours per week), youll play a key part in supporting patient care by preparing and sending referrals, booking NHS appointments through the ERS system, and helping resolve queries with confidence and professionalism.

Were seeking a tech-savvy team player with strong written English skills and a warm, clear telephone manner. Youll be communicating with patients and hospital departments, helping to solve problems and keep everything running smoothly. If youre organised, motivated, and ready to make a meaningful impact, wed love to hear from you!

Main duties of the job

The main responsibilities of this role include preparing and sending referrals to the appropriate organisations, managing and resolving queries, chasing results and appointment updates, and maintaining clear communication with our GPs, patients, and hospital teams. Youll play an essential part in keeping our clinical processes running smoothly and ensuring patients receive the support they need.

About us

Manor Drive is a thriving, patient-focused surgery caring for a community of approximately 16,500 patients. Our friendly, supportive team of around 40 staff members work together to deliver high-quality care.

Based in Worcester Park, Surrey, were conveniently located close to the train station and local bus routes, making commuting easy.

Our diverse includes GPs, a Physician Associate, Pharmacists, Practice Nurses, HCAs, a Mental Health Practitioner, an FCP, and a large, highly skilled administrative teamall working collaboratively to provide exceptional service to our patients.

Details

Date posted

14 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5933-25-0002

Job locations

Manor Drive Medical Centre

3 The Manor Drive

Worcester Park

Surrey

KT4 7LG


Job description

Job responsibilities

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, duties can also include supporting the administration and receptionist teams as required.

To be responsible for SNOMED CT coding of relevant information into patients electronic healthcare records on the clinical system, adhering to the organisations coding policy.

The post-holder will be an integral part of the general practice team.

Job description

Job responsibilities

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, duties can also include supporting the administration and receptionist teams as required.

To be responsible for SNOMED CT coding of relevant information into patients electronic healthcare records on the clinical system, adhering to the organisations coding policy.

The post-holder will be an integral part of the general practice team.

Person Specification

Qualifications

Essential

  • A good standard of education, written and spoken English
  • Typing qualification
  • Medical Terminology
  • Excellent communication
  • Good understanding of MS Office and Outlook

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting
  • Problem solver
  • Ability to use initiative
  • Understanding of clinical coding
  • Ability to get along with people
  • Ability to work as a team player and autonomously
Person Specification

Qualifications

Essential

  • A good standard of education, written and spoken English
  • Typing qualification
  • Medical Terminology
  • Excellent communication
  • Good understanding of MS Office and Outlook

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting
  • Problem solver
  • Ability to use initiative
  • Understanding of clinical coding
  • Ability to get along with people
  • Ability to work as a team player and autonomously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manor Drive Medical Centre

Address

Manor Drive Medical Centre

3 The Manor Drive

Worcester Park

Surrey

KT4 7LG


Employer's website

https://manordrivemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Manor Drive Medical Centre

Address

Manor Drive Medical Centre

3 The Manor Drive

Worcester Park

Surrey

KT4 7LG


Employer's website

https://manordrivemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Carolyn Newman

c.newman2@nhs.net

+442083299920

Details

Date posted

14 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5933-25-0002

Job locations

Manor Drive Medical Centre

3 The Manor Drive

Worcester Park

Surrey

KT4 7LG


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