Administrator/Care coordinator

Job description

Job responsibilities

We are seeking a motivated and detail-oriented Administrator and Care coordinator to join our busy NHS GP surgery team on a part-time or full time basis. The ideal candidate will be organised, proactive, and capable of managing a wide range of administrative tasks to support the day-to-day operations of the practice. This is a fantastic opportunity for someone with prior experience in a healthcare setting who thrives in a fast-paced and patient-focused environment.

The Care Coordinator is responsible for coordinating care for patients under the Proactive Anticipatory Care (PAC) program. This role involves overseeing patient care plans to ensure timely and effective interventions, facilitating communication among multidisciplinary teams and supporting patients holistic needs. The Care Coordinator regularly attends PAC meetings. Strong organisational and communication skills are essential for this role.

Person Specification

Qualifications

Essential

• Good written and spoken English
• Organised
• Good attention to detail
• Reliable
• Professional
• Adaptable
• Confidential

Desirable

• Experience of working in a GP surgery
• Knowledge of Emis Web and Docman
• Understanding of QOF
• Ability to prioritise tasks
• Good communication

Experience

Essential

• Experience working in a GP surgery or NHS administrative environment
• Knowledge and experience using EMIS and Docman software
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Understanding of QOF (Quality and Outcomes Framework) and chronic disease recalls
• Accurate and fast data entry skills with strong attention to detail
• Professional phone manner and excellent communication skills
• Ability to prioritise tasks and work independently as well as part of a team
• Strong organisational and clerical skills, including typing accuracy

Desirable

• A positive, can-do attitude with a willingness to learn
• Quick to adapt to new software and processes
• Ability to remain calm under pressure and manage competing priorities
• Previous experience with clinical coding and medical report completion
• You will become part of a supportive and collaborative team that plays a crucial role in the healthcare journey of our patients. This is a rewarding position for someone who values precision, efficiency, and making a real difference in their community.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manor Drive Medical Centre

Address

Manor Drive Medical Centre

3 The Manor Drive

Worcester Park

Surrey

KT4 7LG

Employer's website

https://manordrivemedicalcentre.co.uk/ (Opens in a new tab)