Job summary
Clinical Pharmacy in General Practice is revolutionising how
pharmaceutical care is delivered and were looking for a Prescription
Technician to be part of that transformation. If you're passionate
about person-centred care and want to make a real difference in patients'
lives, this is your opportunity to join a forward-thinking team.
Were offering an exciting opportunity to join our
hardworking and welcoming GP Practice as an Administrator,
providing vital support to our dedicated Pharmacy Team. This is a 12-month
maternity cover role, with the possibility of future opportunities for
the right candidate. This role is part time , approximately 20 hours per week, spread across Monday to Friday. We're happy to offer flexibility to accommodate other commitments or responsibilities.
You'll be at the heart of our clinical operations, helping
ensure the smooth running of pharmacy-related administrative tasks. From
handling prescription queries to supporting medication reviews, your work will
directly contribute to patient safety and the efficiency of our practice.
This role comes with full training, so no formal
qualifications are required. However, previous experience in a pharmacy
or GP practice would be preferential but what matters most is your
enthusiasm, reliability, and willingness to learn.
This position offers valuable insight into both pharmacy and
GP practice settings and is ideal for anyone considering a future career in
healthcare administration or pharmacy support.
Main duties of the job
As a vital member of our Pharmacy Support function, youll be trained to contribute to safe, efficient, and cost-effective prescribing across the practice. Your core duties will include:
Prescription Management: Process routine and monthly prescriptions, ensuring accuracy, adherence, and timely turnaround.
Clinical Support: Monitor high-risk medications, identify required blood tests and reviews, and escalate to clinicians as needed.
Patient & Staff Liaison:Where appropriate you will respond to medicines-related queries from patients, carers, and clinical colleaguescovering interactions, availability, urgent requests, and more.
Medication Reconciliation: Review hospital discharge summaries and reconcile prescriptions, flagging discrepancies for correction.
Governance & Safety: Promote safe medication use, report incidents, and support safeguarding efforts.
System Expertise: Use prescribing and dispensing systems to troubleshoot issuesand support staff development.
Pharmacist Collaboration: Work closely with pharmacists to review medications and recommend prescribing changes that enhance patient outcomes.
About us
We are a
friendly and forward-thinking GP surgery dedicated to providing high quality,
patient-centred care to our local community in Ealing, W13. We serve a diverse patient
population and pride ourselves on offering a welcoming and supportive
environment for both patients and staff.
We have a strong training and development ethos. In addition to being a teaching practice for GP registrars, we train pre registered pharmacists and have had an apprenticeship programme for Pharmacy Technicians.As a training
and learning-focused practice, we support ongoing professional development and
value teamwork, communication, and mutual respect across all roles.
Our
multidisciplinary team includes GPs, Nurses, Pharmacists, Healthcare
assistants, and administrative staff who work closely together to ensure
efficient and compassionate service delivery. We are committed to continuous
improvement, staff development, and embracing innovation in primary care.
We offer 33 days pro rata annual leave including Bank Holidays and access to join the NHS Pension Scheme.
We have excellent transport links including a Crossrail station and multiple underground stations and bus routes
Job description
Job responsibilities
Responsibilities in General
Practice:
Respond to prescription
requests from community patients, care home staff, pharmacy staff and
GPs, processing them within 48 hours for routine prescriptions.
Process monthly
prescriptions, checking for changes and adherence/over-ordering issues.
Use practice and CCG
templates to record near patient monitoring for high risk drugs.
Identify blood tests, recalls
and reviews using established protocols and forward these to the appropriate
clinician.
Support and respond to
medicines related queries from medical and nursing colleagues and from patients
and relatives both face to face, via phone or via email. Queries can include
issues with interactions or ADRs, availability of stock, swallowing difficulties,
cost-effectiveness, urgent requests or extra supplies.
Review hospital discharge
notifications and reconcile medication against current repeats, flagging up and
help with correcting discrepancies.
Promote safe use of
medication, reporting of medicines related incidents and pro-actively
preventing safeguarding incidents.
Use knowledge of GP computer
prescribing systems and community pharmacy dispensing systems to advise on
solving problems related to prescribing/dispensing and other areas to develop
the skills of practice and pharmacy staff.
Support the review of care
home procedures, making recommendations for potential improvements.
Observe the principles of
clinical governance when following policies, protocols, guidelines, SOPs and procedures.
Support practice prescribing
budgets by on-going monitoring, audit and analysis of drug use and support
practices in reviewing, developing and enhancing cost-effective prescribing.
This includes staying aware of latest QIPP and other cost targets.
Help review medication with
the pharmacists and make recommendations for prescribing changes to improve
outcome and ensure prescribing of the most cost effective product.
A full job description is attached.
Job description
Job responsibilities
Responsibilities in General
Practice:
Respond to prescription
requests from community patients, care home staff, pharmacy staff and
GPs, processing them within 48 hours for routine prescriptions.
Process monthly
prescriptions, checking for changes and adherence/over-ordering issues.
Use practice and CCG
templates to record near patient monitoring for high risk drugs.
Identify blood tests, recalls
and reviews using established protocols and forward these to the appropriate
clinician.
Support and respond to
medicines related queries from medical and nursing colleagues and from patients
and relatives both face to face, via phone or via email. Queries can include
issues with interactions or ADRs, availability of stock, swallowing difficulties,
cost-effectiveness, urgent requests or extra supplies.
Review hospital discharge
notifications and reconcile medication against current repeats, flagging up and
help with correcting discrepancies.
Promote safe use of
medication, reporting of medicines related incidents and pro-actively
preventing safeguarding incidents.
Use knowledge of GP computer
prescribing systems and community pharmacy dispensing systems to advise on
solving problems related to prescribing/dispensing and other areas to develop
the skills of practice and pharmacy staff.
Support the review of care
home procedures, making recommendations for potential improvements.
Observe the principles of
clinical governance when following policies, protocols, guidelines, SOPs and procedures.
Support practice prescribing
budgets by on-going monitoring, audit and analysis of drug use and support
practices in reviewing, developing and enhancing cost-effective prescribing.
This includes staying aware of latest QIPP and other cost targets.
Help review medication with
the pharmacists and make recommendations for prescribing changes to improve
outcome and ensure prescribing of the most cost effective product.
A full job description is attached.
Person Specification
Qualifications
Essential
- GCSE grade A to C or NVQ level 2 or equivalent level of experience
Desirable
- NVQ 2 in Pharmacy Services (or equivalent community pharmacy qualification)
- BTEC L4 Diploma in Pharmacy Clinical Services, completion of CPPE MOCH Pathway or similar experience
Personal Qualities
Essential
- Attention to detail
- Good communication skills, written and oral
- Ability to follow procedures and work to deadlines
- Problem solving skills
- Ability to plan and organise
- Ability to work accurately under pressure
- Ability to apply theory to practice
- Ability to use own judgement, initiative resourcefulness and common sense
Desirable
- Ability to work without direct supervision and determine own workload priorities
Knowledge and Skills
Essential
- IT literate with sound knowledge of Windows and Office
- A demonstrable commitment to professional development
- Able to plan and organise workload effectively
- Good communication skills
Desirable
- Understanding of the NHS and role of pharmacy in delivery of patient care
- Experience of Systmone Clinical System
Experience
Essential
- Working in a community setting
- Working as part of a team
Desirable
- Experience of working within Primary Care or a Pharmacy
Person Specification
Qualifications
Essential
- GCSE grade A to C or NVQ level 2 or equivalent level of experience
Desirable
- NVQ 2 in Pharmacy Services (or equivalent community pharmacy qualification)
- BTEC L4 Diploma in Pharmacy Clinical Services, completion of CPPE MOCH Pathway or similar experience
Personal Qualities
Essential
- Attention to detail
- Good communication skills, written and oral
- Ability to follow procedures and work to deadlines
- Problem solving skills
- Ability to plan and organise
- Ability to work accurately under pressure
- Ability to apply theory to practice
- Ability to use own judgement, initiative resourcefulness and common sense
Desirable
- Ability to work without direct supervision and determine own workload priorities
Knowledge and Skills
Essential
- IT literate with sound knowledge of Windows and Office
- A demonstrable commitment to professional development
- Able to plan and organise workload effectively
- Good communication skills
Desirable
- Understanding of the NHS and role of pharmacy in delivery of patient care
- Experience of Systmone Clinical System
Experience
Essential
- Working in a community setting
- Working as part of a team
Desirable
- Experience of working within Primary Care or a Pharmacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
