Job summary
We are a friendly, supportive NHS GP practice committed to delivering excellent patient care. As the first point of contact for our community, our reception team plays a vital role in shaping the patient experience. We are now looking for a warm, enthusiastic and motivated Receptionist / Patient Services Advisor to join our team.
Main duties of the job
This is a busy and rewarding role, including:
- Handling incoming telephone calls and patient enquiries
- Providing a welcoming, professional first point of contact
- Booking appointments and managing patient requests
- Supporting patients with empathy, patience and clear communication
- Using clinical systems (full training provided)
- Working closely with the wider practice team to keep the day running smoothly
- Maintaining confidentiality and following practice policies
About us
Bharani Medical Centre is a welcoming, patient-focused NHS GP practice serving a diverse community in Slough. We are known for our friendly atmosphere, supportive culture and commitment to delivering high-quality primary care. Our team includes GPs, nurses, HCAs, pharmacists, care coordinators and a brilliant reception team who work closely together to provide a smooth, efficient service for our patients.
We take pride in creating a workplace where people feel valued, respected and supported. The environment is fast-paced but positive, and teamwork is at the heart of everything we do. Our reception and patient services team play a vital role as the first point of contact, and we invest in training, development and day-to-day support to help staff grow in confidence and skills.
We use modern systems and digital tools to make work easier and to improve patient access. Staff benefit from ongoing training, clear processes, and a leadership team that is approachable and genuinely invested in staff wellbeing.
If youre looking for a friendly, progressive practice where your contribution truly matters, Bharani Medical Centre is a great place to build your career.
Job description
Job responsibilities
This is a busy and rewarding role involving
Handling incoming telephone calls and patient enquiries
Providing a welcoming professional first point of contact
Booking appointments and managing patient requests
Supporting patients with empathy, patience and clear communication
Using clinical systems full training provided
Working closely with the wider practice team to ensure smooth daily operations
Maintaining confidentiality and following practice policies
Job description
Job responsibilities
This is a busy and rewarding role involving
Handling incoming telephone calls and patient enquiries
Providing a welcoming professional first point of contact
Booking appointments and managing patient requests
Supporting patients with empathy, patience and clear communication
Using clinical systems full training provided
Working closely with the wider practice team to ensure smooth daily operations
Maintaining confidentiality and following practice policies
Person Specification
Qualifications
Essential
- Good standard of general education (e.g., GCSEs or equivalent).
- Good written and spoken English.
- Basic IT skills and confidence using computers.
Desirable
- Customer service or administrative qualification.
- Training or certificates in reception, call handling, or healthcare administration.
- NVQ Level 2/3 in Customer Service or Business Administration.
Experience
Essential
- Experience in a customer-facing or administrative role e.g., reception, call handling, hospitality, retail, care.
- Experience managing phone enquiries and dealing with the public.
- Ability to use computer systems and learn new software q
Desirable
- Experience working in a GP practice or healthcare setting
- Experience using clinical systems such as EMIS SystmOne
- Experience handling confidential information
- Experience working in a busy, high-pressure environment
Skills, Abilities & Personal Qualities
Essential
- Excellent communication and interpersonal skills.
- Warm, friendly, patient-focused approach.
- Ability to remain calm and polite under pressure.
- Strong organisational skills and attention to detail.
- Ability to prioritise and manage a busy workload.
- Team player with a positive proactive can-do attitude.
- Reliable, punctual and professional.
- Commitment to learning and improving.
- Ability to follow procedures accurately and maintain confidentiality
Person Specification
Qualifications
Essential
- Good standard of general education (e.g., GCSEs or equivalent).
- Good written and spoken English.
- Basic IT skills and confidence using computers.
Desirable
- Customer service or administrative qualification.
- Training or certificates in reception, call handling, or healthcare administration.
- NVQ Level 2/3 in Customer Service or Business Administration.
Experience
Essential
- Experience in a customer-facing or administrative role e.g., reception, call handling, hospitality, retail, care.
- Experience managing phone enquiries and dealing with the public.
- Ability to use computer systems and learn new software q
Desirable
- Experience working in a GP practice or healthcare setting
- Experience using clinical systems such as EMIS SystmOne
- Experience handling confidential information
- Experience working in a busy, high-pressure environment
Skills, Abilities & Personal Qualities
Essential
- Excellent communication and interpersonal skills.
- Warm, friendly, patient-focused approach.
- Ability to remain calm and polite under pressure.
- Strong organisational skills and attention to detail.
- Ability to prioritise and manage a busy workload.
- Team player with a positive proactive can-do attitude.
- Reliable, punctual and professional.
- Commitment to learning and improving.
- Ability to follow procedures accurately and maintain confidentiality