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Peacock Surgery

Receptionist

The closing date is 25 August 2025

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Job summary

This post is for 27.5 hours per week, working the afternoon shift 1.15pm - 6.45pm over both sites ( Stansted branch and Elsenham branch)

The majority of the post holders responsibilities will cover administration, reception, filing, scanning and record keeping to support the day to day running of the practice. The receptionist will be a part of a multiskilled team providing an effective and high quality standard of care to the practice population.

Main duties of the job

  • Greeting patients warmly and professionally.

  • Answering phone calls, dealing with enquiries, and booking appointments.

  • Checking patients in for their appointments.

  • Updating patient details accurately in the system.

  • Providing general information about the practice and its services.

  • Booking, cancelling, and rescheduling appointments using clinical systems (e.g. EMIS, SystmOne).

  • Managing urgent/same-day appointment requests effectively.

About us

Our GP practice is a friendly and professional primary care service committed to delivering high-quality healthcare to our local community. We provide a wide range of general medical services including routine consultations, chronic disease management, vaccinations, health checks, family planning, and minor procedures.

Our team includes experienced GPs, nurses, healthcare assistants, and administrative staff who work together to ensure patients receive timely, compassionate, and effective care. We are dedicated to continuous improvement, patient safety, and promoting a welcoming environment for everyone who uses our services.

The practice uses modern clinical systems to support efficient service delivery and adheres to NHS standards and guidelines. We are actively engaged in health promotion, preventative care, and collaborative work with local health and social care providers.

Details

Date posted

06 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5904-25-0001

Job locations

Flat 1 Castle Maltings

Lower Street

Stansted

Essex

CM24 8XG


Elsenham Surgery

Station Road

Elsenham

Bishop's Stortford

Hertfordshire

CM226LA


Job description

Job responsibilities

  • Dealing with Patients in a courteous and efficient manner
  • Dealing with telephone enquiries
  • Allocating patient appointments in line with practice appointments
  • Reception duties
  • Filing patients records
  • Receiving, documenting and forwarding messages
  • Explaining practice procedures to patients
  • Registering patients
  • Documentation of all contact with patients
  • Ensuring effective communication with all colleagues and patients
  • Providing cross cover for colleagues during planned periods of absence
  • Maintaining a clean and tidy work environment
  • Tidying rooms and preparing for surgeries
  • Ensuring the premises is left secure when leaving at night
  • Chaperoning patients when required and following training
  • Be willing to attend relevant meetings/study and update days even if not on the usual workday
  • Participate in the staff appraisal system
  • Comply with practices policies and procedures

Job description

Job responsibilities

  • Dealing with Patients in a courteous and efficient manner
  • Dealing with telephone enquiries
  • Allocating patient appointments in line with practice appointments
  • Reception duties
  • Filing patients records
  • Receiving, documenting and forwarding messages
  • Explaining practice procedures to patients
  • Registering patients
  • Documentation of all contact with patients
  • Ensuring effective communication with all colleagues and patients
  • Providing cross cover for colleagues during planned periods of absence
  • Maintaining a clean and tidy work environment
  • Tidying rooms and preparing for surgeries
  • Ensuring the premises is left secure when leaving at night
  • Chaperoning patients when required and following training
  • Be willing to attend relevant meetings/study and update days even if not on the usual workday
  • Participate in the staff appraisal system
  • Comply with practices policies and procedures

Person Specification

Experience

Essential

  • Experience in a Customer facing or administrative role
  • Excellent communication skills
  • Good IT skills
  • Strong telephone manner

Desirable

  • Previous NHS experience
  • Able to deal with a crisis with a calm competent manner
  • Ability to work as part of a team and independantly
Person Specification

Experience

Essential

  • Experience in a Customer facing or administrative role
  • Excellent communication skills
  • Good IT skills
  • Strong telephone manner

Desirable

  • Previous NHS experience
  • Able to deal with a crisis with a calm competent manner
  • Ability to work as part of a team and independantly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peacock Surgery

Address

Flat 1 Castle Maltings

Lower Street

Stansted

Essex

CM24 8XG


Employer's website

https://www.thestanstedsurgery.nhs.uk/practice-information/ (Opens in a new tab)

Employer details

Employer name

Peacock Surgery

Address

Flat 1 Castle Maltings

Lower Street

Stansted

Essex

CM24 8XG


Employer's website

https://www.thestanstedsurgery.nhs.uk/practice-information/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sue Wray

susan.wray1@nhs.net

01279813200

Details

Date posted

06 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5904-25-0001

Job locations

Flat 1 Castle Maltings

Lower Street

Stansted

Essex

CM24 8XG


Elsenham Surgery

Station Road

Elsenham

Bishop's Stortford

Hertfordshire

CM226LA


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