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Deal Tree Health Centre

Receptionist

The closing date is 25 June 2025

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Job summary

Job Summary

We are seeking a friendly, organised, and proactive Receptionist to join our busy GP practice working 20 hours per week. As the first point of contact for patients, you will provide excellent customer service both in person and over the phone.

Main duties of the job

Your responsibilities will include but not be limited to booking appointments, handling patient queries, managing incoming communications, and supporting the clinical team with administrative tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment.

About us

About Deal Tree Health Centre

Deal Tree Health Centre is a well-established GP practice located in Doddinghurst, a pleasant village setting near Brentwood in Essex. We care for a growing patient list of approximately 9,800 and are committed to delivering high-quality, patient-centred healthcare to our local community.

We pride ourselves on being a friendly, approachable, and close-knit team. Our staff work collaboratively in a supportive environment. Team members are always on hand to offer guidance, share knowledge, and ensure everyone feels valued and encouraged.

We use SystmOne as our clinical system and provide full training and support to help new team members become confident in its use. At Deal Tree, youll be part of a practice that values teamwork, mutual respect, and professional growth.

Details

Date posted

12 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5901-25-0001

Job locations

Deal Tree Health Centre

Blackmore Road

Doddinghurst

Brentwood

Essex

CM15 0HU


Job description

Job responsibilities

The following are the core responsibilities of the receptionist:

a. Maintaining and monitoring the practice appointment system

b. Answering incoming phone calls and directing patients to the appropriate service

c. Receiving and directing patients on arrival in surgery

d. Booking in-surgery appointments, remote appointments and home visits

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Updating patients records (e.g. contact details) as necessary

g. Managing all queries, passing urgent messages on as appropriate and ensuring effective handover to colleagues where matters are unresolved at the end of a shift

h. Maintaining a clean, tidy, effective working area at all times

i. Monitoring and maintaining the reception area and notice boards

j. Supporting all clinical staff with general tasks as requested

k. Completing opening and closing procedures in accordance with the duty rota

This list is not exhaustive and there may be a requirement to carry out other tasks as necessary; this will be dependent upon factors such as workload and staffing levels.

Job description

Job responsibilities

The following are the core responsibilities of the receptionist:

a. Maintaining and monitoring the practice appointment system

b. Answering incoming phone calls and directing patients to the appropriate service

c. Receiving and directing patients on arrival in surgery

d. Booking in-surgery appointments, remote appointments and home visits

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Updating patients records (e.g. contact details) as necessary

g. Managing all queries, passing urgent messages on as appropriate and ensuring effective handover to colleagues where matters are unresolved at the end of a shift

h. Maintaining a clean, tidy, effective working area at all times

i. Monitoring and maintaining the reception area and notice boards

j. Supporting all clinical staff with general tasks as requested

k. Completing opening and closing procedures in accordance with the duty rota

This list is not exhaustive and there may be a requirement to carry out other tasks as necessary; this will be dependent upon factors such as workload and staffing levels.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Experience

Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Disclosure Barring Service (DBS) check

Desirable

  • Experience of reception duties
  • Experience of working in a health care setting
  • SystemOne user skills
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics & English (C or above)

Experience

Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Disclosure Barring Service (DBS) check

Desirable

  • Experience of reception duties
  • Experience of working in a health care setting
  • SystemOne user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Deal Tree Health Centre

Address

Deal Tree Health Centre

Blackmore Road

Doddinghurst

Brentwood

Essex

CM15 0HU


Employer's website

https://www.dealtreehealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Deal Tree Health Centre

Address

Deal Tree Health Centre

Blackmore Road

Doddinghurst

Brentwood

Essex

CM15 0HU


Employer's website

https://www.dealtreehealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Hayley Wallace

dealtree.healthcentre@nhs.net

Details

Date posted

12 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5901-25-0001

Job locations

Deal Tree Health Centre

Blackmore Road

Doddinghurst

Brentwood

Essex

CM15 0HU


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