Job summary
Palmerston Road Surgery is seeking
a qualified and experienced Healthcare Assistant (HCA) to join
our dedicated primary care team. The successful candidatewillwork alongside our nursing team, contributing to the practices ongoing care of our patients, and participating in education
and training activities within the practice.
The Healthcare Assistant (HCA)
will see patients in clinic for a variety of treatments and procedures such as
blood tests, NHS health checks, Ear irrigation, diabetic foot checks etc.,
whilst working under specific protocols and guidelines.
The HCA will work within their
clinical boundaries to be able to demonstrate safe, competent clinical
decision-making and deliver expert care, maintaining patient confidentiality at
all times. The role will involve independent and autonomous working as well as
working cohesively as part of both the individual teams and the wider Practice
team. The HCA will be supported by their fellow clinical team (Nurses, Pharmacists,
GPs).
Main duties of the job
KEY DUTIES
- Undertake blood tests, blood pressure checks, height, weight, and BMI checks.
- Undertake blood tests, blood pressure checks, height, weight, and BMI checks.
- Undertake NHS and new patient health checks.
- Undertake diabetic foot checks, Ear Irrigation, Asthma checks, B12, and other nursing activities depending on experience
- Assist with vaccination clinics such as Influenza and RSV
- Assist with urinalysis and sample checks.
- Ensure patient confidentiality, respect, and dignity is adhered to at all times.
OTHER DUTIES
- Undertake administrative duties such as room stocking, fridge temperature checks, and clinical waste removal.
- Provide lifestyle advice to patients and make referrals within the Practice.
- Ensure specimens (cytology, blood, urine etc.) are taken per protocols, recorded in patient records, and labelled correctly.
- Use Ardens templates to record accurate and legible notes.
- Contribute to local and national practice targets (e.g., QOF, ECF).
- Ensure safe and competent clinical practice; seek further training if needed.
- Complete statutory and mandatory training.
- Collect data/statistics when required.
About us
Palmerston Road Surgery is a
well-established and forward-thinking GP practice committed to providing
high-quality, patient-centred care. Our team works collaboratively in a
supportive and inclusive environment. We value innovation, professional
development, and a culture of respect and teamwork.
We actively support flexible
working, staff wellbeing, and continuous learning, and we are proud of our
close-knit, multidisciplinary team who serve a diverse local community. We have a long history of excellent patient feedback, making us a highly sought after practice, well known for putting patient care at the top of our priorities
Job description
Job responsibilities
RESPONSIBLE TO: Administratively the Practice Manager Clinically the Partners
JOB SUMMARY
The Healthcare Assistant (HCA) will see patients in clinic for a variety of treatments and procedures such as blood tests, NHS health checks, Ear irrigation, diabetic foot checks etc., whilst working under specific protocols and guidelines.
The HCA will work within their clinical boundaries to be able to demonstrate safe, competent clinical decision-making and deliver expert care, maintaining patient confidentiality at all times. The role will involve independent and autonomous working as well as working cohesively as part of both the individual teams and the wider Practice team. The HCA will be supported by their fellow clinical team (Nurses, Pharmacists, GPs).
KEY DUTIES
- Undertake blood tests, blood pressure checks, height, weight, and BMI checks.
- Undertake NHS and new patient health checks.
- Undertake diabetic foot checks, Ear Irrigation, Asthma checks, B12, and other nursing activities depending on experience
- Assist with vaccination clinics such as Influenza and RSV
- Assist with urinalysis and sample checks.
- Ensure patient confidentiality, respect, and dignity is adhered to at all times.
OTHER DUTIES
- Undertake administrative duties such as room stocking, fridge temperature checks, and clinical waste removal.
- Provide lifestyle advice to patients and make referrals within the Practice.
- Act as a chaperone at the patient or GPs request, annotating records appropriately.
- Ensure specimens (cytology, blood, urine etc.) are taken per protocols, recorded in patient records, and labelled correctly.
- Ensure patients are comfortable and confirm consent before treatment.
- Use Ardens templates to record accurate and legible notes.
- See extra or emergency patients when necessary.
- Contribute to local and national practice targets (e.g., QOF, ECF).
- Ensure safe and competent clinical practice; seek further training if needed.
- Deliver high quality, compassionate care focused on promoting health, self-care, and independence.
- Take responsibility for personal development to meet professional requirements.
- Participate in training and induction of students and staff.
- Complete statutory and mandatory training.
- Uphold professional and ethical conduct.
- Collect data/statistics when required.
- Attend and contribute to meetings as requested.
This job description is not exhaustive and will be reviewed periodically. Other reasonable duties may be assigned by the Management Team.
CONFIDENTIALITY
- Patients trust the Practice with sensitive information. Staff must respect this confidentiality.
- The post-holder may access confidential information about patients, staff, and the business. All such information must be treated as strictly confidential.
- Patient records must not be accessed without clinical or administrative need.
- Adhere to the Data Protection Act and Caldicott Principles.
HEALTH AND SAFETY, INFECTION CONTROL & SAFEGUARDING
- Promote and maintain health, safety, and infection control standards.
- Use workplace security systems per guidelines.
- Identify and manage risks in work activities.
- Stay up to date with training.
- Maintain clean, hazard-free work areas.
- Undertake infection control training annually.
- Report any risks immediately.
- Uphold safeguarding responsibilities for both children and adults.
- Follow safeguarding pathways as needed.
EQUALITY AND DIVERSITY
- Support the rights and diversity of patients, carers, and colleagues.
- Respect peoples dignity, needs, and beliefs.
- Behave in a welcoming, inclusive, and non-judgmental manner.
PERSONAL/PROFESSIONAL DEVELOPMENT
- Participate in training programs and annual appraisals.
- Maintain a record of personal/professional development.
- Support training of others when appropriate.
QUALITY
- Alert team members to risks and quality issues.
- Take accountability for performance.
- Reflect on performance to improve team effectiveness.
- Work with other agencies to meet patient needs.
- Manage time, workload, and resources effectively.
COMMUNICATION
- Communicate effectively with team members, patients, and carers.
- Recognize and respond to alternative communication needs.
Job description
Job responsibilities
RESPONSIBLE TO: Administratively the Practice Manager Clinically the Partners
JOB SUMMARY
The Healthcare Assistant (HCA) will see patients in clinic for a variety of treatments and procedures such as blood tests, NHS health checks, Ear irrigation, diabetic foot checks etc., whilst working under specific protocols and guidelines.
The HCA will work within their clinical boundaries to be able to demonstrate safe, competent clinical decision-making and deliver expert care, maintaining patient confidentiality at all times. The role will involve independent and autonomous working as well as working cohesively as part of both the individual teams and the wider Practice team. The HCA will be supported by their fellow clinical team (Nurses, Pharmacists, GPs).
KEY DUTIES
- Undertake blood tests, blood pressure checks, height, weight, and BMI checks.
- Undertake NHS and new patient health checks.
- Undertake diabetic foot checks, Ear Irrigation, Asthma checks, B12, and other nursing activities depending on experience
- Assist with vaccination clinics such as Influenza and RSV
- Assist with urinalysis and sample checks.
- Ensure patient confidentiality, respect, and dignity is adhered to at all times.
OTHER DUTIES
- Undertake administrative duties such as room stocking, fridge temperature checks, and clinical waste removal.
- Provide lifestyle advice to patients and make referrals within the Practice.
- Act as a chaperone at the patient or GPs request, annotating records appropriately.
- Ensure specimens (cytology, blood, urine etc.) are taken per protocols, recorded in patient records, and labelled correctly.
- Ensure patients are comfortable and confirm consent before treatment.
- Use Ardens templates to record accurate and legible notes.
- See extra or emergency patients when necessary.
- Contribute to local and national practice targets (e.g., QOF, ECF).
- Ensure safe and competent clinical practice; seek further training if needed.
- Deliver high quality, compassionate care focused on promoting health, self-care, and independence.
- Take responsibility for personal development to meet professional requirements.
- Participate in training and induction of students and staff.
- Complete statutory and mandatory training.
- Uphold professional and ethical conduct.
- Collect data/statistics when required.
- Attend and contribute to meetings as requested.
This job description is not exhaustive and will be reviewed periodically. Other reasonable duties may be assigned by the Management Team.
CONFIDENTIALITY
- Patients trust the Practice with sensitive information. Staff must respect this confidentiality.
- The post-holder may access confidential information about patients, staff, and the business. All such information must be treated as strictly confidential.
- Patient records must not be accessed without clinical or administrative need.
- Adhere to the Data Protection Act and Caldicott Principles.
HEALTH AND SAFETY, INFECTION CONTROL & SAFEGUARDING
- Promote and maintain health, safety, and infection control standards.
- Use workplace security systems per guidelines.
- Identify and manage risks in work activities.
- Stay up to date with training.
- Maintain clean, hazard-free work areas.
- Undertake infection control training annually.
- Report any risks immediately.
- Uphold safeguarding responsibilities for both children and adults.
- Follow safeguarding pathways as needed.
EQUALITY AND DIVERSITY
- Support the rights and diversity of patients, carers, and colleagues.
- Respect peoples dignity, needs, and beliefs.
- Behave in a welcoming, inclusive, and non-judgmental manner.
PERSONAL/PROFESSIONAL DEVELOPMENT
- Participate in training programs and annual appraisals.
- Maintain a record of personal/professional development.
- Support training of others when appropriate.
QUALITY
- Alert team members to risks and quality issues.
- Take accountability for performance.
- Reflect on performance to improve team effectiveness.
- Work with other agencies to meet patient needs.
- Manage time, workload, and resources effectively.
COMMUNICATION
- Communicate effectively with team members, patients, and carers.
- Recognize and respond to alternative communication needs.
Person Specification
Qualifications
Essential
Desirable
- the NCFE CACHE level 2 Certificate in Healthcare Support Services
- the NCFE CACHE level 3 Diploma in Healthcare Support
Experience
Essential
- Experience working as a Healthcare Assistant in a GP surgery or similar environment
Person Specification
Qualifications
Essential
Desirable
- the NCFE CACHE level 2 Certificate in Healthcare Support Services
- the NCFE CACHE level 3 Diploma in Healthcare Support
Experience
Essential
- Experience working as a Healthcare Assistant in a GP surgery or similar environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
