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Latymer Road Surgery

Receptionist

The closing date is 15 August 2025

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Job summary

Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients.

We pride ourselves on providing high-quality, patient-centered care in a supportive, professional environment. Our team works collaboratively to deliver comprehensive healthcare services to our community.

We are looking for someone to join our friendly reception team on a full time basis for 30 hours a week, 7:45am - 19:00pm Monday-Friday : By ROTA shift duty

Main duties of the job

Front desk duties:

  • Opening and closing of practice, maintaining security
  • Receive and welcome patients and visitors promptly and courteously
  • Handle general enquiries and booking appointments
  • Register new patients following practice registration procedure
  • Receive and deal with letters and deliveries. Distribute as appropriate and follow protocols.
  • Receive and action prescription requests
  • Deal with outgoing letters and courier collections
  • Action E-consults daily with instruction from Triage team

  • I.T. duties

    • Use of the EMIS Web clinical information system:
    • Action Emis tasks and monitor Emis workflow
    • Manage prescription requests according to protocol
    • Complete patient registration online and face to face & update patient details
    • Action patient referrals through the E-referrals system
    • Email:
    • Monitor personal NHS mail and practice NHS mailboxes

    • Use of the Docman document management system:

      • Action the Docman workflow tasks that have been sent to the reception team and ensure that these remain up to date
      • Other General reception duties:
      • Be flexible to cover colleagues in their absence including short notice cover for sickness/ holiday leave
        • Attend practice meetings
        • Ensure reception area remains tidy
        • Patient call lists weekly to assist with QOF target
        • Other admin works assigned by manager

About us

  • Latymer Road Surgery is a well-established GP practice serving a diverse patient base of approximately 4700 patients.

  • We pride ourselves on providing high-quality, patient-centered care in a supportive, professional environment. Our team works collaboratively to deliver comprehensive healthcare services to our community.

  • We are proud to have received a"Good" ratingfrom the Care Quality Commission (CQC), reflecting our commitment to delivering excellent care. We are now looking for a dedicated and Advanced Nurse Practitioner to help us enhance our diabetes care program.

Details

Date posted

15 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5886-25-0003

Job locations

2A Latymer Road

London

N9 9PU


Job description

Job responsibilities

  • Provide general support to the practice team while presenting a welcoming and professional image to patients and visitors, both in person and over the phone.

  • Greet, assist, and guide patients in accessing the appropriate services or healthcare professionals in a polite, efficient, and effective manner.

  • Perform a range of administrative tasks to help ensure the smooth operation of the practice, including secretarial and clerical support for clinical staff and other team members.

  • Support clear and effective communication between patients, the primary healthcare team, secondary care providers, and other relevant healthcare organizations.

    • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
    • Handle telephone calls /appointment booking, letters request
    • Maintaining and monitoring the practice appointments system
    • Processing and distributing incoming (and outgoing) mail
    • Filing, docman management, Emis tasks, E-consults, Referrals
    • Patient registration and QOF call lists
    • Other admin works assigned by manager
    • Clerical support to clinical staff

    Job description

    Job responsibilities

  • Provide general support to the practice team while presenting a welcoming and professional image to patients and visitors, both in person and over the phone.

  • Greet, assist, and guide patients in accessing the appropriate services or healthcare professionals in a polite, efficient, and effective manner.

  • Perform a range of administrative tasks to help ensure the smooth operation of the practice, including secretarial and clerical support for clinical staff and other team members.

  • Support clear and effective communication between patients, the primary healthcare team, secondary care providers, and other relevant healthcare organizations.

    • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
    • Handle telephone calls /appointment booking, letters request
    • Maintaining and monitoring the practice appointments system
    • Processing and distributing incoming (and outgoing) mail
    • Filing, docman management, Emis tasks, E-consults, Referrals
    • Patient registration and QOF call lists
    • Other admin works assigned by manager
    • Clerical support to clinical staff

    Person Specification

    Qualifications

    Essential

    • Experience of working within a busy multidisciplinary team.
    • Have willingness to learn
    • Ability to communicate clearly and effectively, both written & verbally
    • GCSE

    Desirable

    • Experience of working in a GP Practice
    Person Specification

    Qualifications

    Essential

    • Experience of working within a busy multidisciplinary team.
    • Have willingness to learn
    • Ability to communicate clearly and effectively, both written & verbally
    • GCSE

    Desirable

    • Experience of working in a GP Practice

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Latymer Road Surgery

    Address

    2A Latymer Road

    London

    N9 9PU


    Employer's website

    https://www.latymerroadsurgery.nhs.uk (Opens in a new tab)

    Employer details

    Employer name

    Latymer Road Surgery

    Address

    2A Latymer Road

    London

    N9 9PU


    Employer's website

    https://www.latymerroadsurgery.nhs.uk (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager

    Ching Lam

    ching.lam1@nhs.net

    02088075363

    Details

    Date posted

    15 July 2025

    Pay scheme

    Other

    Salary

    £12.21 an hour

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A5886-25-0003

    Job locations

    2A Latymer Road

    London

    N9 9PU


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