Fishguard Health Centre

GP Surgery Receptionist/Administrator

This job is now closed

Job summary

We are a busy, seven GP practice in Fishguard right on the coast in the heart of Pembrokeshire in beautiful West Wales. We are looking for someone who will fit in with our friendly, professional team to help deliver an excellent service to our patients. As our receptionists are the first point of contact for our patients and other visitors, we are looking for someone who will be able to project a calm, positive and friendly image. Whilst no previous experience of working in a health care environment is necessary as full training will be given, it is essential that you are comfortable using the telephone, computer system (Microsoft office packages including word, outlook and excel), and are well organised - and ideally that you have a great sense of humour! If you think this sounds like you, please contact us for a detailed job description - we would love to hear from you.

Main duties of the job

Reporting to the Reception Team Lead, you will be required to undertake reception duties (including full utilisation of the care navigation pathway, making appointments, registering new patients and generally dealing with all reception and administrative duties necessary to support the practice). This will include using a clinical coding process, operating a patient recall system, and dealing with repeat prescriptions in accordance with practice guidelines.

This is not an exhaustive list, and a full job description for this permanent role with us is available from our practice manager: wendy.taylor2@wales.nhs.uk. Hours are up to full time, and salary will be discussed at interview.

About us

We are based in the centre of Fishguard with four partners, and three salaried GPs who lead our team. We also have a strong nursing unit, and we collectively try and offer a wide range of services and support to our patients. We are a very close knit, busy team generally, and really want to find someone who will fit in with that friendly, proactive and sometimes demanding environment of wanting to provide first class service delivery to our patients.

Date posted

04 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5879-25-0000

Job locations

Fishguard Health Centre

Ropewalk

Fishguard

Pembrokeshire

SA65 9BT

Job description

Job responsibilities

Reception

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests efficiently and effectively, ensuring callers are directed in accordance with the care navigation pathway, with appointments, visits and telephone consultations just some of the options on that pathway

Registering patients and explaining practice arrangements and requirements for new and temporary patients in line with practice protocols

Managing requests for home visits and emergency situations in accordance with practice protocols

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Ensure patients are informed if a GP is running late or called out

Clearing and re-stocking of consulting rooms with office stationery as required

Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Acting as a chaperone for clinicians if appropriately trained (training is provided)

Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy

Advise patients of relevant charges for non-NHS services, accept payments and issue receipts

Awareness of Information Governance and its impact on the reception/admin team, quickly directing Individual Rights or Subject Access requests in accordance with practice protocol, informing Deputy Practice Manager by email and completing appropriate register

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures, including managing the actions through the reception workflow process

Monitoring the enquiries and personal email, reading and responding to all emails promptly

Administration

Provide clerical assistance to practice staff as required from time to time, including word data processing, filing, photocopying and scanning

Summarise medical notes of patients

Use a clinical coding system for coding medical information onto practice system

Assisting with immunisation and chronic disease monitoring tasks`, contacting patients to come in for appointments

Processing repeat prescriptions in accordance with practice guidelines

Keeping the scanning up to date as and when required

Dealing with the path lab results including blood results and ensuring patients are followed up to request their results.

The successful applicant will be required to undergo a full DBS check, unless already holding a current clearance.

This job description is not an exhaustive task list, but reflects the main areas of responsibility and authority of the post