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GP Receptionist

Cherry Tree Surgery

Information:

This job is now closed

Job summary

We are looking for a part time receptionist to be responsible for undertaking a wide range of reception duties. Experience is preferred. We use SystmOne at the practice and ideally knowledge of the software will be an advantage however all training will be provided during your induction period.

We require cover for four days a week, Mon 2pm-6pm, Wed, Thurs and Friday 2pm-6pm (16hours per week). Flexibility is essential and the successful applicant should be available to work between 08.00am to 18.00pm if required.

Main duties of the job

Duties can include, but are not limited to, answering phone calls, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information, processing repeat prescriptions, scanning, chaperone. To act as the central point of contact for patients, distributing of information. Ability to work as a team in a friendly environment.

About us

We are a small, busy practice based in Batley Town centre. We have 5 regular doctors, 1 Advanced paramedic, 1 pharmacist, 4 receptionists, 1 practice nurse and 1 HCA. We always aim to offer the best service and support for all our patients and service providers. We have been recognised as one of the top 5 surgeries in West Yorkshire.

Date posted

12 February 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5875-25-0000

Job locations

132 Upper Commercial Street

Batley

West Yorkshire

WF17 5DH


Job description

Job responsibilities

The role of a GP receptionist would include the following

a. Maintaining and monitoring the practice appointment system

b. Process face to face request, telephone request and e- requests for appointments

c. Answer incoming phone calls on our cloud based telephone system, dealing with requests over the telephone

d. Front desk duties, including greeting patients and visitor's appropriately

e. Process prescription request, including online request

f. Signposting to the correct services, which may include MSK referral, Pharmacy First

g. Read code data on SystmOne

h. Input data into the patients healthcare records as necessary

i. Manage all queries as necessary in an efficient manner

j. Maintain a clean, tidy, effective working area and reporting any health and safety issues to your manager

k. Monitor and maintain reception notice boards

l. Flexibility is required at times due to staff sickness or holiday cover

M. To adhere to the practice policies, regarding security and confidentiality, record management roles and responsibilities as well as following the Information Governance Act

Job description

Job responsibilities

The role of a GP receptionist would include the following

a. Maintaining and monitoring the practice appointment system

b. Process face to face request, telephone request and e- requests for appointments

c. Answer incoming phone calls on our cloud based telephone system, dealing with requests over the telephone

d. Front desk duties, including greeting patients and visitor's appropriately

e. Process prescription request, including online request

f. Signposting to the correct services, which may include MSK referral, Pharmacy First

g. Read code data on SystmOne

h. Input data into the patients healthcare records as necessary

i. Manage all queries as necessary in an efficient manner

j. Maintain a clean, tidy, effective working area and reporting any health and safety issues to your manager

k. Monitor and maintain reception notice boards

l. Flexibility is required at times due to staff sickness or holiday cover

M. To adhere to the practice policies, regarding security and confidentiality, record management roles and responsibilities as well as following the Information Governance Act

Person Specification

Qualifications

Essential

  • We require someone who has experience with SystmOne and training will be also be given in your induction. GCSE's and NVQ are desired but not necessary. E- learning and opportunities for training will be offered.

Desirable

  • N/A
Person Specification

Qualifications

Essential

  • We require someone who has experience with SystmOne and training will be also be given in your induction. GCSE's and NVQ are desired but not necessary. E- learning and opportunities for training will be offered.

Desirable

  • N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cherry Tree Surgery

Address

132 Upper Commercial Street

Batley

West Yorkshire

WF17 5DH


Employer's website

https://www.cherrytreesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cherry Tree Surgery

Address

132 Upper Commercial Street

Batley

West Yorkshire

WF17 5DH


Employer's website

https://www.cherrytreesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Shafika Loonat

shafika.loonat2@nhs.net

01924471115

Date posted

12 February 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A5875-25-0000

Job locations

132 Upper Commercial Street

Batley

West Yorkshire

WF17 5DH


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