Job summary
We have an exciting opportunity for a part time Care Co-ordinator to join
our team here at Oldham Family Practice.
Our aim is to provide our 4,000 population list with high standards of healthcare where they are treated with friendliness, courtesy and efficiency.
This role is for 20hrs per week, and is a dual role with working hours split between the care co-ordinator role and reception/administration duties.
The 20 hours will be worked over 4 shifts, 2x 6hr shift Mon/Weds and 2 x 4hr shifts Thurs/Fri. The successful candidate will need to be flexible and available to work shifts between the hours of 7.45am and 6.30pm covering 2 late shifts a week 2.30-6.30pm (Thurs/Fri).
Main duties of the job
Care Co-ordinator duties:
Work with
people, families and carers to improve their understanding of the patients
conditions, support them to develop and review personalised care and support
plans to manage their needs and achieve better healthcare outcomes.
Help people to manage their needs through answering queries, making and
managing appointments, and ensuring that people have good quality written or
verbal information to help them make choices about their care.
Raise awareness of how to identify patients who may benefit from shared
decision making and support staff and patients to be more prepared to have
shared decision-making conversations.
Work with
people, their families, carers and healthcare team members to encourage
effective help-seeking behaviours
Support in
developing communication channels between GPs, people and their families and
carers and other agencies.
Conduct
follow-ups on communications from out of hospital and in-patient
services.
Maintain
records of referrals and interventions to enable monitoring and evaluation of
the service.
Support the
practice to keep care records up-to-date by identifying and updating missing or
out-of-date information about the persons circumstances.
Reception/Administration Duties:
Offer general assistance to the Practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Care Navigation
Administration support for clinical staff
About us
We a friendly, high performing GP surgery based in Oldham
town centre.
Our surgery
and team are thoroughly supported by our Practice partners (1 Clinical partner
and 1 non-clinical partner) and pride ourselves on being a friendly welcoming
place to work.
Our clinical team currently compromises of 4x GPs, 1x Practice
Nurse, 1x HCA who are supported by our non-clinical teams and other roles such as first
contact practitioners, focused care workers, mental health support workers and pharmacy
technicians.
We are an equal opportunities employer and will not discriminate
on grounds of disability, sex, sexual orientation, race, religion or similar belief,
or age.
Job description
Job responsibilities
Care coordinators play an important role within any practice to proactively identify
and work with people, including the frail/elderly and those with long-term conditions,
to provide coordination and navigation of care and support across health and care
services.
They work closely with GPs and practice teams to manage a caseload of patients,
acting as a central point of contact to ensure appropriate support is made available
to them and their carers; supporting them to understand and manage their condition
and ensuring their changing needs are addressed.
This is achieved by bringing together all the information about a persons identified
care and support needs and exploring options to meet these within a single
personalised care and support plan, based on what matters to the person.
Care coordinators review patients needs and help them access the services and
support they require to understand and manage their own health and wellbeing,
referring to social prescribing link workers, health and wellbeing coaches, and
other professionals where appropriate.
Care coordinators could potentially provide time, capacity and expertise to support
people in preparing for or following-up clinical conversations they have with primary
care professionals to enable them to be actively involved in managing their care and
supported to make choices that are right for them. Their aim is to help people
improve their quality of life.
The role will be based at Oldham Family Practice 1
st Floor Integrated Care
Centre, New Radcliffe Street, Oldham, OL1 1NL. They will be caring,
dedicated, reliable and person-focussed and enjoy working with a wide range
of people. They will have good written and verbal communication skills and
strong organisational and time management skills. They will be highly
motivated and proactive with a flexible. attitude, keen to work and learn as part
of a team and committed to providing people, their families and carers with
high quality support.
This role is intended to become an integral part of the practices multidisciplinary
team, working alongside our clinical teams (GPs, practice nurse, pharmacists)
social prescribing link workers and health and wellbeing coaches to provide an
all-encompassing approach to personalised care and promoting and embedding
the personalised care approach within the practice.
There may be a need to work
remotely depending on the requirements of the role.
Job description
Job responsibilities
Care coordinators play an important role within any practice to proactively identify
and work with people, including the frail/elderly and those with long-term conditions,
to provide coordination and navigation of care and support across health and care
services.
They work closely with GPs and practice teams to manage a caseload of patients,
acting as a central point of contact to ensure appropriate support is made available
to them and their carers; supporting them to understand and manage their condition
and ensuring their changing needs are addressed.
This is achieved by bringing together all the information about a persons identified
care and support needs and exploring options to meet these within a single
personalised care and support plan, based on what matters to the person.
Care coordinators review patients needs and help them access the services and
support they require to understand and manage their own health and wellbeing,
referring to social prescribing link workers, health and wellbeing coaches, and
other professionals where appropriate.
Care coordinators could potentially provide time, capacity and expertise to support
people in preparing for or following-up clinical conversations they have with primary
care professionals to enable them to be actively involved in managing their care and
supported to make choices that are right for them. Their aim is to help people
improve their quality of life.
The role will be based at Oldham Family Practice 1
st Floor Integrated Care
Centre, New Radcliffe Street, Oldham, OL1 1NL. They will be caring,
dedicated, reliable and person-focussed and enjoy working with a wide range
of people. They will have good written and verbal communication skills and
strong organisational and time management skills. They will be highly
motivated and proactive with a flexible. attitude, keen to work and learn as part
of a team and committed to providing people, their families and carers with
high quality support.
This role is intended to become an integral part of the practices multidisciplinary
team, working alongside our clinical teams (GPs, practice nurse, pharmacists)
social prescribing link workers and health and wellbeing coaches to provide an
all-encompassing approach to personalised care and promoting and embedding
the personalised care approach within the practice.
There may be a need to work
remotely depending on the requirements of the role.
Person Specification
Other
Essential
- - Meets DBS reference standards and criminal record checks
- - Willingness to work flexible hours when required to meet work demands (between hours 7.45am - 6.30pm)
Experience
Essential
- -Proficient in MS Office and web-based services
- -Experience of working within multi professional team environments
- -Experience of data collection and using tools to measure the impact of services
Desirable
- - Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement
- - Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- - Experience of supporting people, their families and carers in a related role
- - Experience or training in personalised care and support planning
- -Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Personal Specification/ Experience
Essential
- - Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way
- - Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting
- lifestyles and diversity
- - Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- - Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- - Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- - Ability to identify risk and assess / manage risk when working with individuals
- - Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role e.g., when there is a mental health need requiring a qualified practitioner
- - Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- - Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- - Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- - High level of written and verbal communication skills
- - Ability to work flexibly and enthusiastically within a team or on own initiative
- -Knowledge of, and ability to work to policies and procedures, including
Desirable
- - Ability to provide motivational coaching to support peoples behaviour change
Qualifications
Essential
- -GCSEs at grade C or equivalent in English and Maths
Desirable
- - IT skills
- - Customer Service skills
- - Knowledge of EMIS and DOCMAN systems
Person Specification
Other
Essential
- - Meets DBS reference standards and criminal record checks
- - Willingness to work flexible hours when required to meet work demands (between hours 7.45am - 6.30pm)
Experience
Essential
- -Proficient in MS Office and web-based services
- -Experience of working within multi professional team environments
- -Experience of data collection and using tools to measure the impact of services
Desirable
- - Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement
- - Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- - Experience of supporting people, their families and carers in a related role
- - Experience or training in personalised care and support planning
- -Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Personal Specification/ Experience
Essential
- - Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way
- - Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting
- lifestyles and diversity
- - Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- - Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- - Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- - Ability to identify risk and assess / manage risk when working with individuals
- - Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role e.g., when there is a mental health need requiring a qualified practitioner
- - Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- - Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- - Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- - High level of written and verbal communication skills
- - Ability to work flexibly and enthusiastically within a team or on own initiative
- -Knowledge of, and ability to work to policies and procedures, including
Desirable
- - Ability to provide motivational coaching to support peoples behaviour change
Qualifications
Essential
- -GCSEs at grade C or equivalent in English and Maths
Desirable
- - IT skills
- - Customer Service skills
- - Knowledge of EMIS and DOCMAN systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
